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Manager of Test and Quality Team

Hicksville, NY
December 28, 2020

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Ethan Yang

Phone: 516-***-****

Executive Summary

Accomplished Senior Manager with 15+ years of experience driving quality transformation through automation, innovation, optimization, collaboration, and standardization. Created the Testing Center of Excellence (TCoE) at National Grid to provide standardized test processes, quality metrics, and resource procurement for all infrastructure and operation programs. Responsible for the creation of Agile test teams by creating QA transformation roadmaps. Pragmatic and results-oriented leader with excellent communication skills and a broad range of leadership, project management, and technical acumen.

Areas of Expertise

QA Testing & Methodologies

QA Strategic Direction

Functional Testing

Non-functional Testing

Requirements Traceability

Infrastructure Testing

Test Automation

Lean Agile: SCRUM\Kanban

Project Management

Professional Experience

National Grid, Hicksville, NY, Feb. 2018 – Present


Established the TCoE in the US by developing a testing framework incorporating standards, governance, reporting, and communication guidelines. Hired, trained, mentored, and managed a test team across all US territories (NY, NE, RI). Implemented automation tools and processes to provide consistent quality assurance across all projects. Instituted a “shift-left” mentality to prevent costly mistakes during project implementation. Collaborated with directors from various infrastructure programs to allocate testing resources and provide valuable and consistent testing metrics and artefacts.

Increased test coverage from 10% to 95% of all US projects which led to increased implementation and project delivery efficiency.

Reduced project over-runs by an average of 30% through the introduction of automation tools and frameworks to mitigate defects early in the project lifecycle.

Led efforts to transition the team from Waterfall to Agile by coaching team members in Agile practices, efficiently performing static testing of user stories, setting up Jira dashboards, and executing test scripts using Xray.

Reduced manual testing requirements by over 50% with the introduction of automated tools scripted in PowerShell to test critical network infrastructure equipment including WAPs, routers, switches, and UPS systems.

Pioneered strategic direction in all aspects of QA including process and practice development, strategy, resourcing, procurement, coverage, and SDF best practices.

Normalized test deliverables by developing and standardizing templates such as Test Strategies, Test Plans, Run Books, Execution Summary reports, Defect reports, and Closure reports.


SAP: Developed the test strategy and coordinated efforts between Wipro and IBM for upgrading the existing SAP HANA database to S/4HANA. Managed testing efforts for the presentation (SAP GUI), application (Server), and data layers (S/4 Hana) as well as modules impacted by the new data format and equipment. Provided key defect metrics and KPI measures to monitor and report testing efforts.

Datacenter to Azure Cloud: Successfully managed and tested the migration of over 200 applications from physical Datacenters to Azure. Established the test approach for systems, integration, regression, and user acceptance testing. Automated application testing utilizing Selenium WebDriver and Python.

SD-WAN: Developed test approach and tools to test migration to SD-WAN. Test phases included performance, regression, and load testing to ensure there were no service disruptions or performance degradation.

Office 365: Migrated over 24,000 users from Office 2010 to Office 365. Scope included Exchange 2016 migrations and Office 2016 installations. Set up and tested ADFS to enable Single-Sign on using existing AD trees. Managed integration and user acceptance testing of Office plugins and addons.

Azure Cloud Foundation: Collaborated with Microsoft and National Grid team members from development, security, and networking to set up the foundation for the Cloud Center of Excellence. Managed the implementation and testing of new express route circuits to connect on-prem and off-prem VMs, AD joins, firewall rules, and SaaS VM machines.

National Grid, Hicksville, NY, Aug. 2016 – Feb. 2018


Managed team of support analysts for application remediation and hardware deployment for the Windows 7 upgrade project.

Reduced project over-run by developing a strategy to efficiently rationalize, remediate, and test over 5,000 applications.

Coordinated the efforts of multiple vendors to work together to deliver an end-to-end process for application support, packaging and deployment.

Achieved improved work-flow efficiency by developing data normalization tools using Excel, and Access. The tools made it possible to sync data between applications, SCCM packaging, service transition, and the deployment teams.

Reduced UAT times by setting up a test lab of over 50 test machines. Machines were used to test application packages, and execute UAT by providing remote desktop access to users.

Ella Café, Sujo and Brooklyn Seoul, Brooklyn, NY, Jul. 2007 – May. 2016


Owned and operated restaurants in Williamsburg, Brooklyn.

Conceptualized and managed the design and construction of full-service restaurants in one of the trendiest neighborhoods in Brooklyn.

Generated gross annual revenues in excess of $2 million while keeping prime costs below 60%.

Installed and configured Aldelo POS system. Developed an interface to the backend for time-reporting using VB.

Generated recurring weekly income by actively working with local area schools, hospitals, and movie studios to set up business accounts that accounted for 30% of total weekly revenue.

Featured in a segment on ABC News called Neighborhood Eats.

Confluence (Formerly Statpro) New York, NY, Apr. 2000 – Oct. 2008


Served as a key member of the project and implementation team responsible for implementing performance, attribution, and fixed income solutions at over 70 clients throughout the US.

Generated an additional $200,000 in recurring yearly revenue by developing an automated solution using Visual Basic to handle data migration from various RDBMS into Statpro’s proprietary database.

Increased sales by providing technical demonstrations and presentations to support the sales team.

Achieved excellent customer satisfaction by leading a team of account managers to resolve customer inquiries and provide outstanding product support.

Dramatically reduced risk by setting up redundancy and load-balancing for the local area network.

Keane NTT Clark, NJ, May. 1997 – Apr. 2000


Provided IT consulting to several fortune 500 clients by developing applications utilizing PowerBuilder, Visual Basic, and C.

Education and Credentials

Bachelor of Arts (B.A.) in Philosophy, Politics and Law

State University of New York at Binghamton, Binghamton, NY, 1996


SAFe 4 Agilist, Foundational Level, Scaled Agile

CTFL Certification, Foundation Level, ISTQB (In Progress)

Technology Skills

SQL, HTML, PowerBuilder, Visual Basic, C, Java, Python, Windows, Linux, Mac OS, MS Office, Mobile (iOS, Android), SD-WAN, MPLS, VPN, WAN, LAN, PowerShell, Azure DevOps, Jira, Xray, Zephyr, Selenium, WebDriver, PyCharm, MS Project

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