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Customer service representative/ Telesales Agent

Lagos, Nigeria
December 28, 2020

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070********, 081********

**,****** ****** ****** ****


Accomplished Sales and Customer Service Specialist with proven experience in public and private sectors.Experienced in turning excellent service and sales strategies into bottom-line results in customer loyalty and increased profitability. Exemplary leadership ability with a drive to motivate and assist others while maintaining organizational objectives

A highly motivated self-starter who can manage and prioritise workload to achieve deliverables.

Key Skills

Fast and Efficient Learner– Effectively apply the concept of learning, unlearning and relearning which facilitate working effectively under little or no supervision.

Process Oriented - Constantly think of new and creative ways to get tasks done ensuring simplicity and optimum result.

Valuable Team Member- Positive, reliable, flexible and willing to change to achieve team goals.

Customer Service - Employ adept listening and understanding to ensure maximum satisfaction for customers or clients.

Exceptional Problem solver- Combine active-listening, analysis, research and decision - making skills to ensure favorable results.

People Skill -Successfully implement core people skills in interaction with people which help foster relationships, resolve conflict and create networks.

Sales & Marketing Strategies - Successfully ensure that the result of any interaction with customers leads to sells, and implement the cross-selling and up-selling techniques to achieve maximum profits

Conflict/Complaint Resolution - Implement the core customer service skills when handling customers, irate customers which include listening, understanding, empathy, and going the extra mile to profer solutions


JUMIA Nigeria

Customer service op, CS Telesales

Sabo-Yaba, Lagos

2020- Present

Key responsibilities :

Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements

Cold-called customers to up-sell services

Learned about different products and competently provided customers with information about each one, complementary products, and suggestions for their usage.

Successfully handled irate customers, ensuring that their complaints were successfully resolved and loyalty retained.

Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

Key Achievements

Successfully handled irate customers

Contributed immersly to company's weekly and monthly GMV and NMV

Possesed a 90% + AR rate

Accomplished customer satisfaction and retention on every call

Lagos State Parks and Garden Agency(LASPARK)

Graduate Intern(Scientific Officer)

Agidingbi Ikeja, Lagos

June 2019 – May 2020

My responsibilities include:

Efficiently and effectively mastered the mode of operation of the department which included; serving abatement and beautification notice, weekly monitoring, evaluation and assessments, and writing detailed reports.

Successfully enlightened businesses, organizations and individuals about the GREENER LAGOS SCHEME through various effective methods and medium such as ; network outreach, distribution of fliers, monitoring trips, lectures, and seminars.

Provided detailed reports of monitoring and evaluation to other departments for follow-up.

Student Intern

Homes and Garden Design

Lasu-Iba, Lagos

October 2017 – April 2018

My responsibilities include:

Established schedules and assigned work tasks to individual team member based on strength, knowledge, and, availability to meet a business plan and customer demands.

Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.

Contributed in achieving a successful business day through attending to customers via sales or enlightenment.

Completed daily reports which included sales, mishaps, and recommendations.



January 2015 – April 2019

B.Sc. Botany (Second Class Upper Honors)


September 2007 – July 2013

Jet Club (Vice President) Jan 2012- June 2013

References available on request


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