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Technical Writer, editor quality assurance, instructional design

Orlando, FL
December 28, 2020

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Martha Maeda

Orlando, FL 32819

Instructional designer, editor, technical writer, copy writer, quality assurance specialist, published author


Financial Technical Writer, The Bank of New York Mellon, contractor with Eliassen Group, 3/2020 – 8/2020

Work with subject matter experts to update and edit existing instructions for banking procedures, and to write new procedures

Edit and adapt procedures from overseas branches to meet company-wide global standards

Quality Assurance, KC-46 Maintenance Training, Kratos Defense 1/2017 – 2/2020

Responsible for all aspects of quality control for courseware that incorporates a virtual aircraft, Impression, and mechanical training devices to teach maintenance procedures for a new Air Force aircraft

Developed a Quality Assurance plan and workflow that could be adapted for each phase of production

Created and maintained Style Guide and standards for text and graphics

Edited supporting documents, including instructional media design plans, objectives, course syllabi, training program strategy designs, user manuals, and plans of instruction to meet Air Force and contractual requirements

Reviewed and edited over 1,000 lessons for text, grammar, and functionality

Worked with subject matter experts and instructional designers to meet standards and reinforce instructional value

Worked with program managers to meet deadlines and achieve goals while maintaining quality

Financial Technical Writer, SunTrust Bank, contractor with Lewis James Professional 7/2016 - 1/2017

Worked with managers and employees to document and update instructions for bank procedures, using SunTrust templates and formats

Scheduled and facilitated group reviews with subject matter experts and stakeholders

Financial Technical Writer, Charles Schwab, contractor with SISINC 11/2014 - 10/2015

Rewrote and reorganized content and created new instructional material for an intranet portal used by phone service representatives to assist financial advisors with accounts held at Schwab.

Worked with subject matter experts to document policies and procedures.

Contributed to the creation of a workflow and executive approval process

Published, proofed, and edited over 200 pages of content in SharePoint

Quality Assurance Specialist, Carley Corporation 9/2011-10/2014

JSF-35: Responsible for proofing and editing every aspect of onscreen lessons for JSF F-35 pilots and maintainers, including instructor guides, test question and exam functionality, metadata, and disposition of client comments in Evolution. Verified accuracy of graphics and lesson content.

CNATRA: Worked on a conversion of CNATRA onscreen lessons into Adobe Captivate.

Quality Assurance: Quality checked onscreen lessons for a variety of military projects for compliance with project standards, and functionality of navigation and test questions.

VHA: Edited storyboards for a series of online courses for the Veterans' Health Administration (VHA)

ISO Compliance: Supported annual ISO audits by documenting processes, generating reports, and creating training and evaluations

Writer, Editor, and Copywriter, Freelance 2005 - present

Create website content, ad copy, business reports, news articles, blog posts and press releases for small business websites.

Write content for SEO.

Edit and format in MS Word for self-publishing. Self-published books include Student Loans: A Parent's Guide (2014), Feel Better Fast with Acupressure (2013), and 101 Sunday School Activities.

Author and Editor, Atlantic Publishing Group, Ltd. 5/2008 - 5/2015

Author/editor of more than 20 how-to books including:

Book Publishing 101 (2014)

How to Open & Operate a Financially Successful Independent Record Label (2010)

How to Open & Operate a Financially Successful Personal Financial Planning Business

The Encyclopedia of Small Business Forms and Agreements: A Complete Kit of Ready-to-Use Business Checklists, Worksheets, Forms, Contracts, and Human Resource Documents With Companion CD-ROM (2010)

The Complete Guide to Spotting Accounting Fraud & Cover-Ups (2010) (2010 Next Generation Indie Book Awards, First Place in Finance)

The Complete Guide to Writing and Publishing Your First eBook (2015)

The Complete Tax Guide for Ecommerce Retailers (2010)

Private Mortgage Investing (2011)

Retire Rich With Your Roth IRA, Roth 401k, and Roth 403b: Investment Strategies for Your Roth IRA Explained Simply

The Complete Guide to Currency Trading and Investing (2011)

The Complete Guide to Investing in Bonds and Bond Funds (2009)

The Complete Guide to Investing in Exchange Traded Funds (2008)

The Complete Guide to IRAs and IRA Investing

How to Legally Settle Your Credit Card Debt for Pennies on the Dollar (2010)

How to Wipe Out Student Loans and Be Debt Free Fast! (2009)

The Complete Guide to Preventing Foreclosure on Your Home (2010)

How to Design and Build a Green Office Building (2011)

How to Solar Power Your Home (2011)

The Complete Guide to Green Building and Remodeling Your Home (2011)

How to Raise Dairy Goats

Writer, New World Encyclopedia, 3/2006 - 05/2008

Wrote, re-wrote, or edited over 1,000 encyclopedia articles (1,500 to 20,000 words each) for the online New World Encyclopedia (

Director of Sponsor Relations, World’s Fair for Kids 9/2005 - 2/2006

Reviewed and implemented sponsor contracts, including placement of sponsor in advertising campaigns

Liaised with event production team

Created posters, brochures, ads, and approach books

Assisted with promotions, sweepstakes, and advertising events

Web Development Coordinator, Orlando Orange County Convention and Visitors Bureau (Visit Orlando) 8/1993 - 8/2005

Coordinator for development of all aspects of the Orlando CVB (now Visit Orlando) website,

Created sales reports, invoices, convention hotel room occupancy reports, and website traffic reports in MS Access

Managed database of 3 million email addresses and analyzed response to email campaigns

Wrote proposals for website projects

Acted as a liaison between software vendors and support staff

Wrote manuals for website applications

Edited graphics and verified content for online ads and articles

Documented web projects and maintained project schedules

Education: BA in History from Northwestern University

Skills: Impression, Evolution, Adobe Captivate, MS Word, SharePoint, Access (Intermediate and Advanced), Excel, PowerPoint, learning management software, web publishing platforms

Languages: Spanish (spoken and written), French (spoken and written), Japanese (spoken)

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