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Store Manager Employee Relations

Location:
Johannesburg, Gauteng, South Africa
Posted:
December 28, 2020

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Resume:

Curriculum Vitae Of

Goitsemang Lyn Kelepang

Personal details

Title Ms

Surname Kelepang

First names Goitsemang Lyn

Date of Birth 1978 - 02 - 22

I.D number 780**********

Gender Female

Marital status Single

Nationality South African

Home Language Setswana

Other languages English, Zulu

Sesotho and Sepedi

ITC Clear

Other contact numbers 063*******, 071*******

Health Good

Educational Qualification

Last School attended Highest Grade passed Year completed

Subjects passed

Competencies

R W Fick secondary school Grade 12

1997

Setswana, English, Afrikaans, Mathematics, Physical Science, Biology and History

South West Gauteng College 1999-2001

Marketing Management N4-N6

Unisa 2013 - 2014

Credit Management

Module passed

Credit management

Commercial law

Accounting

Team leadership skills, management skills, Business Acumen, Financial management

Performance focus, Customer insight and focus Compliance, analytical thinking and problem solving Strong administration skills

Good decision making

Ability to work independently Excellent interpersonal, listening and Communication skills,

Attention to details and quality Coaching and mentoring

Work experience

Company Legit Greenstone

mall

Position Store Manager

Responsibilities

To provide leadership and direction to the store and ensure the achievement of store

profitability and customer service deliverables through the effective execution of company

policy, processes and instructions and though the establishment and maintenance of effective people and process management practices. Understands the trading environment and develops and ensures implementation of the plans to achieve profitability and customer service deliverables under dynamic trading conditions.

People Management

- Develop store workforce plans

- Employee Relations (Industrial relations)

- Ensure implementation of effective workforce tasking

- Performance management

- IDP - Individual Development plan for all staff

- Ensure an open, motivated and harmonious work

environment.

- Ensure the store adhere to all LRA

- Ensure the staffs adhere to all company policies and

procedures.

Customer Service Delivery - Store

- Manage the store customer service plan

- Assumes overall accountability for the correct implementation

of store layout, merchandising, signage and visual standards for ease of shopping.

- Manage and maintain the stock pipeline to ensure that stock

is displayed on the sales floor in accordance with the chain guidelines.

- Ensure correct and timeout implementation of store’s

promotions, markdowns and other chain communications.

- Ensure appropriate staffing levels to support customer service

requirements aligned to business trading patterns.

Merchandise Management

1. Conduct weekly analysis and interpretation of all stock management reports to manage the store performance.

- Manage store to head office communication to address stock

issues and problems such as out of stocks, ordering, trends etc

- Ensure data integrity through effective stock control

- Ensure store merchandising standards are in line with chain

strategy.

- Manage, communicate and implement promotional activities.

- Manage the entire stock flow

- Ensure that Inventory is signed off daily

OHASA

- Ensure store adhere to OHASA

- Schedule staff for OHASA trainings

Cash Management

- Daily cash Management

- Daily cash picks

- Daily Cash ups

- Daily banking

- Banking/Cash reconciliation

Financial Management

- Analyse profit and loss statement

- Monthly to yearly targets management

- Monthly to yearly expense management

- Ensure that the store achieves the budget/ratios across

multiple key performance indicators( Sales, operating

expenses, profitability, stock losses, cost of selling)

- Communicate store targets to the store team

- Ensure daily banking is signed off daily

New Business Development - Credit and Financial Services

Jet Cresta casual worker November 2002- March 2003

P6 Legit Fourways March 2003- January 2006

P6 Legit Northgate January 2006 - February 2009

Store Manager Legit Cosmo February 2009 - December 2014

Store manager Legit Tembisa January 2015 - September 2019

Store Manager Legit Greenstone January 2020 - September resigned due to family responsibility

Reference

Mr koketso Maake Area Manager

072*******

Miss Diane Farah Area Manager

082*******



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