Katrina McNair, MBA

**** ****** ***, **** ** Manassas Park, Virginia 20111

571-***-**** adi0aw@r.postjobfree.com

Educational Administrator

Process Improvement Classroom Management Training & Development

Accomplished and resourceful management executive with doctorate in educational leadership and administration in progress. Track record of successful retail operations. Strategic problem solver, ensuring organizational effectiveness by identifying and implementing process improvement strategies. Strong leader, skilled at developing relationships with internal and external stakeholders.

Educational Process Improvement

Teaching Skills

Materials Development

Performance Evaluation

Documentation Skills

Inventory Management

Customer Service

Retail Operations

Strategic Problem Solving

Communication Skills

Time Management

Library Processes

Professional Experience

OFFICE MANAGER, Virginia October 2019- January 2020

Worked with recievables, handled contracts from clients, answered and recieved phone calls, filed, ordered office supplies, handled schedule of students and tutors and light cleaning such as filing water tank and adding paper to the copy machines.

CURRICULUM SPECIALIST, Virginia December 2018 - October 2019

Provides appropriate training, modeling, coaching, mentoring, support or counseling to direct support professionals regarding appropriate work attitudes, work skills, specific individual service delivery and other duties designed in the program area.

Meet with Manger and Program Manager on an established and as need basis to discuss workforce and program delivery issues. Communicate individual program routines and changes appropriate individuals.

Ensures curriculums are in compliance with regulatory agencies and best practices for employment and day habilitation programs. In conjunction with Program Support Specialist ensures compliance with requirements for program service documentation (data, support logs, reports, information and individual files) as regulated by funding sources, MVLE program licensure/certification standards and MVLE internal data and fiscal procedures.

In conjunction with the Program Support Specialist, ensures all quarterly and annual reports are correctly prepared and disseminated within all designated time frames.

Assist in establishing and maintaining a positive liaison role with families, group homes, local school systems, intellectual disabilities service boards and community access sites.

In addition to my varied duties and responsibilities as the Curriculum Specialist, I perform the following tasks at the request of senior management:

Attend monthly meetings for the Chief Financial Officer to provide insight and recommendations to meet the needs of our senior clients with disabilities

Participate in guided tours of our facilities with the Transition Specialist; engage with parents of prospective clients.

Visit various governmental agencies to solicit crucial donations that are vital to meet the needs of our diverse clientele.

Provide instructions and guidance to the department managers that will enhance the interaction between first line supervisors and the clients.

Attend various training in the area of XXXXXXXXX that provides me the necessary knowledge, skills, and abilities in the area of XXXXXXX

ASSISTANT SITE MANAGER, Virginia 2016-2017

Provides appropriate training, modeling, coaching, mentoring, support or counseling to direct support professionals regarding appropriate work attitudes, work skills, specific individual service delivery and other duties designed in the program area.

Meet with Manger and Program Manager on an established and as need basis to discuss workforce and program delivery issues. Communicate individual program routines and changes appropriate individuals.

Overseas compliance regulatory requirements (abuse reporting, human rights. In conjunction with Rehabilitation Specialist ensures compliance with requirements for program service documentation (data support logs, reports, information and individual files) as regulated by funding source, MVLE program licensure/certification standards and MVLE internal data and fiscal procedures.

In conjunction with the Program Support Specialist, ensures all quarterly and annual reports are correctly prepared and disseminated within all designated time frames.

Assist in establishing and maintaining a positive liaison role with families, group homes, local school systems, intellectual disabilities service boards and community access sites.

EDUCATOR, Virginia 2014 – 2016

Kindergarten Teacher/Teacher

Played key role as consulting teacher and kindergarten teacher at private school in various locations in Virginia.

Plan, prepare, and deliver pedagogically sound lessons and instructional materials to facilitate active learning. Provide detailed instructions for secondary teacher.

Manage student behavior in the classroom by establishing and enforcing rules and procedures, maintaining discipline in accordance with the rules and disciplinary systems of the school.

Observe and evaluate students’ performance, preparing periodic reports and conducting quarterly conferences to inform parents of students’ progress.

Participate in team meetings on a regular basis, recommending improvements on educational processes and procedures.

STARBUCKS, Laurel, MD 2007 – 2008

Barista

Promoted coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.

Maintained inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.

Provided safe and healthy work environment by following organization standards and adhering to sanitation regulations.

TARGET, Jacksonville, FL 2006 – 2007

Cashier/Guest Services/Operator

Provided outstanding support in electronics and working at guest services, processing returns and holds. Advised customers by responding accurately and courteously to product inquiries and requests.

As operator, placed inbound and received outbound calls, forwarding them to appropriate departments.

Achieved quality assurance operational objectives by developing and implementing strategic plans and process improvement initiatives.

Professional Experience Continued

STRIVE FOR EXCELLENCE, Jacksonville, FL 2006

Preschool Teacher

Responsible for teaching toddlers (ages 1-3) about the world, teaching ABCs and songs, modeling good manners and teaching appropriate behaviors and cleaning skills.

MENTOR 4/WASHINGTON MUTUAL BANK/BANK OF AMERICA, Jacksonville, FL 2005 – 2006

Customer Care Associate/Sales Fulfillment Associate

Provided assistance to clients refinancing home mortgages, including home equity loans, lines of credit, modifications, and refinances. Responded to inbound calls, resolving problems and opening accounts.

Cultivated outstanding customer relationships, responding quickly and diplomatically to client concerns to ensure superior service and satisfaction.

BARNES & NOBLE, Jacksonville, FL 2004 – 2005

Bookseller

Responsible for selling books, researching availability in person and in response to telephone requests, re-shelving books as necessary and pulling worn and outdated books. Facilitated purchasing.

DEPARTMENT OF DEFENSE SCHOOL, Ramstein, Germany 2003 – 2004

Librarian Technician

Responsible for providing detailed guidance to students, faculty, and staff, researching materials for classroom use, operating online CD-ROM bibliographic access systems. Assumed head librarian duties as required.

Monitored and maintained acceptable student conduct.

Catalogued and processed library materials, books, magazines, audio-visual materials, and other instructional materials.

Set up and troubleshot audio-visual equipment for classrooms, maintaining preventative repair schedules and identifying significant problems.

Maintained inventory records, notifying students of overdue library materials.

Prior employment includes positions as accounts maintenance clerk for the Defense Finance and Accounting Service in Kaiserslautern, Germany.

Education & Awards

D.Ed. in Educational Leadership & Learning/Educational Administration, Aspen University, anticipated 2020

Master of Business Administration, Public Administration, Columbia Southern University Online, 2014

Bachelor of Science in Social Science with Education Concentration, Minor in Early Childhood Education, Ashford University Online, 2011

Awards

Member, Sigma Alpha Pi, The National Society of Leadership and Success

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