Pharmacy Manager

Minh Hua, R.Ph.

Honolulu, HI +1-808-***-**** *********@*****.***

Professional Summary

Multifaceted, accomplished Pharmacist with 15 years of success managing Fortune 10 retail stores and pharmacies. Extensive experience in all aspects of medical services, healthcare administration and training, service quality, regulatory compliance, process optimization, performance management including retaining and developing top talent, and patient care. Strong financial expertise in analysis, budgeting, and cost reduction initiatives. Recognized for the ability to translate corporate vision and mission into division-level strategy in order to meet and exceed financial and organizational targets. Innovative thinker, persuasive communicator and skillful motivator, leadership and problem-solving skills. Consistently delivers successful outcomes within the most challenging environments.

Languages - Native Proficiency: English, Chinese (Teochew), Vietnamese. Conversational: Spanish

Select Professional Experience

American Red Cross, Wiesbaden, Germany June 2016–June 2020

LICENSED HEALTHCARE VOLUNTEER

Maintained 30 hours of continuing education credits on relevant pharmacy topics.

Advanced leadership training through actively listening and participating in podcasts on trending healthcare current events.

Volunteered as licensed healthcare provider, serving over 300+ patients in a community of over 19,000 members.

Genoa (Optum RX, United Healthcare), Jeffersonville, IN May 2014-May 2016

PHARMACY SITE MANAGER

Managed 3 technicians.

Coordinated and collaborated with medical healthcare team members (Vice President of Nursing, 20+ nurses, and 5 doctors) to assist with medication review to provide health maintenance and preventative services to patients.

Achieved $110,000+ in sales by filling 1,500 scripts per week.

Attained 98% medication adherence rate, compared to company average of 96%.

Reduced 40% behavioral health related hospitalization through Medication Management Therapy (MTM).

Directed pharmacy processes, and activities of personnel, to ensure the efficient and timely dispensing of medications in compliance with the State Board of Pharmacy.

Provided exceptional customer service to 400+ patients and members of the clinic staff specializing in behavioral health.

Provided drug consultation service along with SureGene Genetic testing, Medication Management Therapy, Immunizations, and Clozapine monitoring.

CVS Health, Various, IN January 2001–May 2014

PHARMACY MANAGER, Noblesville (2011-2014)

Directed pharmacy operations within the store including inventory, personnel, patient care, patient counseling, certified immunizer, and customer relations.

Adhered to quality standards, issue management, performance monitoring and management, and report preparation.

Served as a Pharmacy Preceptor for over 5 Butler and Purdue pharmacy interns.

Developed 4+ technicians weekly as the designated Technician Training store for Northern Indiana.

District Model store for training newly licensed pharmacists in customer care, efficient business management and CVS standard of operations.

Pharmacy leads the Region in Execution scorecard as well as customer service through maintaining low staff turnover rate.

Participated in peer review and performance improvement activities.

DISTRICT MANAGER, Indianapolis (2008-2011)

Led pharmacy and front store operations for 23 stores in Indiana with over 150 direct reports and sales exceeding $150 million and over 2.5 million prescriptions.

Managed 10 stores with profitability of over $1.5 million including the most profitable store in the five-state region of Illinois, Indiana, Kentucky, Michigan, and Missouri with profitability over $2.5 million.

Promoted 3 Pharmacy Supervisor Emerging Leaders and 2 District Manager Emerging Leaders.

Successfully executed three 2-into-1 relocations, with one of the biggest prototype stores at CVS.

Served as pilot district for company-wide implementation of pharmacy management software.

Selected real estate sites for future development including the opening of new stores.

Received distinguish Area Miracle Maker award for raising over $30,000 for Susan G. Komen foundation as the Region Chairman.

Other Work History with CVS (2001-2008)

Managed pharmacy operations as a District Supervisor overseeing 16 pharmacies in IN with 100+ direct reports. Integrated and managed 6 stores during Osco acquisition and supported 2 store relocations.

Served as a Transition Acquisition Lead, leading regional training initiatives during $4.5 billion acquisition of 1,200+ Eckerd Pharmacy locations. Trained 200+ employees in 20 TX and OK based stores enabling an efficient transition into the CVS business model.

Education & Licensure

State of Indiana, Registered Pharmacist, R.Ph.

St. Louis College of Pharmacy, Bachelor of Pharmacy, B.Pharm. St. Louis, MO

American Pharmacists Association (APhA), Certified Immunizer

American Red Cross, Secret Security Clearance (to serve DoD patients)

American Red Cross, CPR certified

Awards & Community

CVS Health:

3X Exceptional Performance Award Winner

Region Leadership Team Founder/Advocate/Educator

Area Diversity Council Member

Region Chairman for Susan G. Komen Race for the Cure

American Red Cross, Licensed Healthcare Volunteer Dress for Success, Mentor Grace Community Church, Community Volunteer Wiesbaden Spouses Club, Community Volunteer/Member Habitat for Humanity, Volunteer Kappa Psi, Pharmaceutical Fraternity

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