Manager Support
Resume:
CURRICULUM VITAE
OF
RESHAAD ALLY
Reshaad Ally
Cell Number: 074-****-***
Email Address: adi08r@r.postjobfree.com
Last Updated : June 2019
Personal Details
Name : Reshaad
Surname : Ally
Title : Mr.
Gender : Male
Date of Birth : 1972-08-30
Nationality : South African
Home Language : English
Other Language : English, Afrikaans, Urdu and Hindi
Race : Indian
Home Address : 317 Atholbrook, Benoni
Health : Excellent
Disabilities : None
Education
2001
Diploma : Damelin Business School
(Computer Programming (VB 6))
1990
Matric Exemption : William Hills Secondary
Computer Packages
MICROSOFT OFFICE 2003 MS OUTLOOK
INTERNET HOTKEY
MS WORD MS EXCEL
MS POWERPOINT NETCHECK SUPPORT SYSTEM (INHOUSE)
CARTRACK MIX TELEMATICS
Awards and Achievements
Achieving Customer Excellence
Report Writing
Working History
2017 – 2019
Company : Luxor Paints
Position Held : Stores Controller
Duties :
Picking and packing of urgent and export orders
Co-coordinating with Warehouse manager and production manager on stock availability and out-of-stock items
Planning stock to be replenished and E.T.A on stock currently in production
Liaising with managers regarding stock on back order as well when stock will be available
Decant stock to make stock for local customers and export clients
Preparing warehouse for stock taking
Loading trucks
Preparing trip sheets
Attending to C.O.D customers
Assisting with customer returns
Stock take preparation
Loading of vehicles
Filling in Route Sheets
Receiving customer returns
2017 – 2017
Company : Sesfigile Global Logistics
Position Held : Fleet Controller
Duties :
Tracking all vehicles
Keeping in touch with drivers with regard to deliveries and collections
Tracking vehicles using Cartrack and Mix Telematics
Reporting faulty driving
2009 – 2013
: South African Social Security Agency (SASSA) /
Independent Tribunal for Social Appeals Assistance (ITSAA)
Position Held : Project Supervisor /Registry Clerk
Duties :
Document Management
Processing Appeals
Case Assessment and Address Validation
Performance Reviews on quality of work
Case file management
Means Test Calculation
Loading High Court files and ensuring confidentiality as well as amending Q.C priority files
Empowering and motivating staff by means of training on new software (HOTKEY) as well as all new processes
Identifying loose correspondence and managing e-mail as well as scanned correspondence
Identifying various grant types and research as well as collating statistics on various grants
Checking delivery of files to various provinces and Creating picking lists for various provinces
Verifying and Amending critical documents and data captured
Printing delivery schedules and picking lists as well as coordinating file searches
Retrieving boxed files and Q.C these files for adjudication
Verifying critical documents required for appeals and that filling is kept up-to-date
Merging loose correspondence to form a complete file and securing files
Arranging delivery for high court files to various provinces
Storage and retrieval of files and documents
Daily progress report on project and processes completed
Ensuring files are sorted into yearly quarters and boxed into respective provinces
Ensuring correct files are picked and boxed for their respective provinces
Records management and Q.C all data captured
Filing and storing as well as tracing of files,manually and electronically and retrieving of documents and files
Identifying all files selected for adjudication, pre-adjudication and those awaiting adjudication
Timekeeping and daily attendance register as well leave registers and Preparing time sheets for salary
Excellent communication skills (written/verbal and listening)
Computer and printer maintenance
Collecting, analyzing and collating of information (email, letters and various correspondence)
Planning and execution of skills where needed, staff reviews and assessments
Followup on project issues, reports and compiling reports on progress of project
Delegating work and time management skills for staff
Taking minutes of meeting of weekly meeting and formulating follow up action
Staff compliment of 13
2007 – 2009
Company : Price Waterhouse Coopers (PWC)
Position Held : I.T HelpDesk Consultant
Duties :
Technical support
Creating new users
Identifying client queries
Reporting fault escalations within SLA agreement
Logging calls sent via email
Customer orientation and customer
Creating ADSL and UUDIAL Accounts
Providing support for printing an printer issues
Support for connectivity ( internet ) issues
Setting up FAX2EMAIL accounts
Providing support for Microsoft Outlook (email)
Setting up email for cell phones (BLACKBERRY)
Providing support for Accpac and Axapta
Maintaining and setting up new email accounts
Conversion and support of ADSL and UUDIAL accounts
Follow up on escalations given to team leaders, team and or consultants
Logging and updating escalations
Taking ownership and responsibility of incidents and call logging process
Provide remote assistance to clients
Hand over escalations to the relevant team leaders, consultants and 3RD parties
Provide clients with 3RD party reference if required
Reporting lines down to I.S.P (Internet Service Provider)
Understanding client expectations and updating the log with detail on help-desk software
Ensuring incidents have relevant and meaningful details as to the root of the problem
Ensure all necessary trouble shooting is done and required information is logged
Follow up on all outstanding incidents logged, on a regular basis as per severity
References
1.LUXOR PAINTS
STORES MANAGER : MR.SHABEER SHAIK
CONTACT NUMBER : 083-***-****
2. SESFIGILE GLOBAL
MANAGER : MR.KIRSHWIN
CONTACT NUMBER : 060-***-****
3.ITSAA (INDEPENDENT TRIBUNAL FOR SOCIAL APPEALS ASSISTANCE)
DIRECTOR : MRS.L.MADIHLABA (ITSAA)
CONTACT NUMBER : 082-***-**** / 012-***-****
SOUTH AFRICAN SOCIAL SECURITY AGENCY (SASSA)
MANAGER : MRS.MARLENE DU TOIT / MR.SHERWIN PILLAY
CONTACT NUMBER : 082-***-**** / 072******* / 078-***-****
4.PRICE WATERHOUSE COOPERS
MANAGER : MR.PAUL LALLOO
CONTACT NUMBER : (011-***-**** / 4000
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