Joni Fielding **** E Princeton St

918-***-**** Broken Arrow, OK 74014

adi07x@r.postjobfree.com

EXPERIENCE

June 2017 – Current – American Airlines, Tulsa, Oklahoma Technical Writer

Currently contracted with American Airlines to write Standard Operating Procedures for combining business processes due to the American Airlines merger with U.S. Airways. Travel extensively to capture Subject Matter Expert procedures.

September 2005 – February 2015 – FW Murphy, Tulsa, Oklahoma Technical Training Specialist (2012 – 2015)

Responsible for planning, development and implementation of technical training programs for Murphy’s line of digital displays and configuration software. Supported training initiatives in other countries by establishing train-the-trainer courses and providing translated materials.

Defined and created lesson plans and training materials for classroom and online courses, including workbooks, presentations, testing, evaluations, and certificates. Implemented continuous improvement criteria for evaluating training effectiveness.

Technical Writer (2005 – 2012)

Established standards, methodology and workflow for producing technical documentation, including Installation and Operations manuals, Technical Bulletins, and Sales Catalogs. Introduced and implemented single-source methods for generating documentation for print, online, and CD distribution.

Managed documentation projects from initial request, document creation, reviews, approvals, translations, printing, and distribution.

Worked with product and marketing managers, engineers, and programmers to determine document requirements and deliverables.

June 2003 – August 2005 – Victory Graphics & Media, Broken Arrow, Oklahoma Senior Graphic Designer / Production Manager

Managed all aspects of print and sign shop from equipment maintenance and inventory, to vendor and employee relations. Fast pace environment with a wide range of clients. Provided services from concept and design, to production of print materials, signs, banners, vehicle graphics, and apparel. Joni Fielding Page 2

1995 – 2002 – TV Guide (formerly United Video Satellite Group, Inc.) Tulsa, Oklahoma TV Guide – Technical Writer

Utilized document management system to produce application design requirements and software specifications for digital and satellite programming applications. Established and maintained intranet site for TV Guide Product Design.

TVG – Technical Writer / Graphic Designer

Produced technical documentation, including Application Design Specifications and Test Specifications. Created presentations for trade shows, senior management, and patent attorneys. Graphic designer and patent holder for TVGames, a real-time pari-mutuel wagering application for horse racing that overlays the TVG horse racing channel.

UVTV – Multimedia Coordinator

Produced multimedia presentations that incorporated video, sound, animation and interactive navigation, for marketing superstation’s WGN, WPIX, KTLA, and the Prevue Online website. Prevue Networks, Inc. – Technical Writer

Produced Installation and Operating Guides for Sneak Prevue and Prevue Channel. Documented Media Library application used to catalog video clips for commercials. Documented new technology for satellite delivery of digitally encoded video.

EDUCATION

1975 – Putnam City High School – Oklahoma City

1981 – South Oklahoma City Junior College – Computer Programming 2004 – Tulsa Technology – Adobe Photoshop

2012 – Lodestone – Adobe Captivate

Contact this candidate