IT Manager
Resume:
Drew R. Kenton
*** * ****** **. ***** Grove, IL *1956
adi07p@r.postjobfree.com 217-***-****
linkedin.com/in/drew-kenton
Information Technology Manager
Dear search committee,
I believe that I make an excellent candidate for this position because I have the skills, motivation, and enthusiasm to meet and exceed the job description. Below is a list of a few of my qualifications:
IT professional with 12 years of full-time experience.
9 years of experience supervising staff.
3 years of fully remote IT support.
7 years of experience in higher-ed technology support.
17 years of customer service experience. Skilled in customer relationship management.
In response to the COVID-19 pandemic we went from no staff working from home to all staff working from home in a matter of days. I was able to rely on my previous remote experience heavily for this.
Strong leader who enjoys coaching and mentoring staff.
Tier 3 technical troubleshooting skills.
Tyler ERP technology support.
Experience managing operations for large organizations.
Provides vision and leadership for the development and implementation of IT strategies and initiatives with a limited IT budget.
4 years of 24/7 emergency support.
Always willing to learn or share knowledge. Takes advantage of opportunities for improvement.
Thank you in advance for your time and consideration. I look forward to meeting with you. Respectfully,
Drew Kenton
Drew R. Kenton
103 N Henson Rd. Villa Grove, IL 61956
adi07p@r.postjobfree.com 217-***-****
linkedin.com/in/drew-kenton
Information Technology Manager
Experience
The Urbana Free Library Urbana, IL
Information Technology Manager October 2018 – Present
Oversees the operation and management of all information technology-supported systems, applications, and services within the Library.
Responsible for the architecture and maintenance of the Library’s technology infrastructure.
Provides vision and leadership for the development and implementation of IT strategies and initiatives.
Supervises IT staff, practicum students, and volunteers, including training, evaluation, scheduling, and verification of time sheets.
Plans and prepares technology budgets, tracks and monitors expenses; reviews and revises technology-related plans and policies; prepares statistical reports on use, trends, and changes; establishes and maintains positive vendor relationships.
Leads the Library’s Technology Committee, guides committee development of the Library’s Technology Plan, and implements the Technology Plan in partnership with other departments.
Leads recruitment, interviewing, and selection of IT staff, including development of job descriptions and implementing job postings.
On call 24/7 for emergency response.
University of Illinois Facilities & Services Urbana, IL IT Specialist (User Support Team Lead) March 2017 – October 2018
Supervise staff and students and lead in user support operations, including end user computing strategies, standards, and methods.
Provides direct end user support to 1,300-plus users across Facilities & Services.
Configure, upgrade, and install desktop workstations, software, and printers.
Make recommendations to improve the reliability and usefulness of computer systems.
Communicate and enforce standards for use, and security of network, computers, and data.
Develop and deliver training materials for users on application, database, and network usage topics.
Responsible for procurement, and inventory of hardware.
Deploy and maintain workstations and laptops using endpoint management software (i.e., SCCM).
Implement customized group policy objects to manage security and end user experience.
Maintained a print server with over 150 printers.
Primary liaison for RK Dixon contract.
Managed Active Directory groups.
Responsible for a fleet of over 700 PC’s and over 300 iOS devices. University of Illinois Library Urbana, IL
IT Support Associate December 2011 – March 2017
Helps to support over 1,000-networked devices in the Library system.
Uses Active Directory, IRIS, IPAM, and SCCM to manage workstations and user access in the library.
Performs all warranty hardware repair for Library owned HP workstations, laptops, and printers.
Offers second tier support and supervised students and academic hourly employees.
Setup VoIP phones for the entire organization.
Responsible for student hiring, scheduling, and time sheet approval.
Responsible for training all new hires and creation of onboarding and training checklists.
Responsible for inventory management.
Helped supervise an average of eight students and three academic hourly employees. Keystrokes Transcription Service, Inc. Remote
Help Desk Technician April 2008 – December 2011
Provided remote desktop support for corporate headquarters and over 500 satellite offices.
Experienced in working with deadlines; urgent and emergency situations.
Performed upgrades, installation of software and drivers, and essential desktop troubleshooting.
Evaluate requirements of potential new employees’ computers as part of the hiring process.
Worked with many different hospitals help desks to resolve issues.
Resolved over 2,000 help desk tickets.
Education
Lake Land College Mattoon, IL
Associate of Science - Network Administration May 2010 Southern Illinois University Carbondale, IL
Bachelor of Science - Information Systems Technologies Dec 19, 2015 Skills
Supervisory Skills- Seven years of experience managing IT staff. Hired, trained, and managed over 20 student employees, hourly staff, and Civil Service employees. Responsible for time-sheet approval, performance evaluations, discipline, hiring & onboarding, quarterly reports, 1:1 meetings, coaching, and facilitation of team meetings. I have also participated in multiple summer work programs with high school students.
Hardware – Responsible for the specifications, procurement, deployment, and inventory of all Library technology. This includes PC’s, Printers, Servers, Networking Equipment, Projectors, Cash Registers, Digital Signage, Telephone systems, Building Automation Systems, Card Access systems, and Security systems.
Endpoint Management – Six years of experience using Microsoft SCCM\ MECM to manage endpoints. Experienced using SCCM for operating system deployment, application deployment, and security in a large enterprise environment. Experience with Workspace ONE and MDT as well.
Networking – Responsible for all networking equipment in the library. Manages the network with a heavy focus on redundancy, availability, future proofing, and life cycle. Replaced every piece of ageing network equipment in the building during my first year of employment. (10 switches, Router\Firewall, and 11 Wireless Aps)
Soft Skills – 15 years of customer service experience. Excellent customer service skills both on the phone and in person. Able to explain technical information to a variety of audiences. Twelve years of experience creating technical documentation at a level, that anyone in the organization can understand. Responsible for helping frustrated customers and staff as an IT manager.
AV Support- Manages all classrooms and conference rooms. Responsible for video conferencing implementation and support. Responsible for specification, procurement, and support of conference AV systems and digital signage solutions. Setup many special case technologies such as 80” touchscreen displays, video walls, and touch tables.
Server- Manages a clustered Hyper-V server environment with over 25 virtual servers. Manages a file server with over 100TB of storage. Implemented offsite replication for disaster recovery. Responsible for managing a Windows print server with over 150 printers. O365 Global Administrator. Ten years of experience managing Active Directory. Skilled at using group policy to manage workstations for different purposes. Primarily Windows Server experience with working knowledge of Linux server.
Information Security- Responsible for the creation of our Cybersecurity Plan, procedures, and staff training.
ERP Support – Administers and supports process management software for business and finance. Experience supporting University HR & business office applications. Supports Tyler MUNIS ERP solution.
High availability- Change management experience in a 24/7/365 environment with life critical systems.
Certifications, training, volunteering, etc.
UIUC Campus Participation
UIUC IT Pro Forum Committee – Vice-Chair, 2017 – Chair, 2018
HR Series for Supervisors and Managers - Certificate completed, 2018
IT MGRDev – High Honors
Facilities & Services MVP – Employee of the Month, October 2017
Women in IT Mentorship Program – Mentor 2016 – 2018
Summer Youth Employment Program - Mentor
F&S Diversity and Inclusion Committee
Dell negotiating team – Campus Bulk Purchasing Initiative
FERPA Training
Campus Security Authority Training
Other Certs & Training
HP Accredited Platform Specialist
CompTIA A+
HIPAA Training
AWS Training
DiSC Supervisor training
ILEAS – FEMA Cyber security Training
Habitat for Humanity volunteer organizer.
PMI-Project Management Essentials Certificate
References
Bradlee Trankina
IT Director
UIUC Facilities & Services
adi07p@r.postjobfree.com
Jim Dohle
IT Director
UIUC Library
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Dawn Cassady
Associate Director
The Urbana Free Library
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