As a professional Customer Service Representative, with over three months of experience, seeking an opportunity to utilizes my customer service, professional representation, and outstanding customer service skills to assist with reaching the objectives and goals of the company.
Excellent customer service
47 WPM (certified)
Proficient in MS Office application (Words, Excel, PowerPoint, etc.)
April 2008 – Current
Washington Unified School District
School Secretary/ Typist Clerk,
Duties included but not limited to answering multiple incoming and outgoing telephone lines, logged, tracked, and delivered messages to appropriate destinations. Filed, faxed, and maintain various office logs and records while editing different correspondences. Utilized computer software to communicate daily, via office internal mail system and office email messages. Handled and maintain confidential and sensitive information daily. Utilized company’s database program to track the student data, while keeping a professional and open communication with parents and staff.
Subsitute Pre-School Teacher
As the head teacher, was responsible for working with pre-school students at circle time, teaching songs, reading books, and conducting special activities. In addition, I utilized MS Word, Excel, and traditional office machinery to complete daily job tasks.
To provide support to the Teacher in charge in the classroom. Assisting the head teacher with orchestrate daily classroom actives, including but not limited to; circle time, teaching songs, reading books, and conducting special activities. Occasionally utilize MS Word, Excel, and all traditional office machinery to complete daily job tasks.
Conduent West Sacramento 09/24/2019 to 01/31/2020
Customer Car Specialist
Duties included but not limited to answering multiple incoming customer calls regarding billing issues, product problems, service question and general client concerns. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller Update customer information in the customer service database during and after each call. Working with the management team to stay updated on product knowledge and be informed of any changes in company policies. Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
Associate Of Science- Business and Office Administration Sacramento City College
High School Diploma- GED River City High School