Administrative Assistant Manager

Terri Blanco

********@*********.***

*** ********** ******

Weston, Florida 33327

Cell: 954-***-****

Meeting & Events Manager, CMP

Operations

Results-oriented, people-focused meeting and events administrator in program operations.. Documented track record of meeting and exceeding aggressive goals and objectives. Skilled at hands-on multi-tasking project management, team-building, problem-solving and in the development and implementation of new methods and procedures. Experience backed by a Bachelor’s degree in Marketing.

Professional Experience

Meetings & Events Manager 6/2015 – 10/2020

American Express Global Business Travel [Meetings & Events Division], Weston, FL

Coordinate all program execution from beginning to end including policy adherence, event registration, sourcing, contracting, negotiating, legal, risk, insurance, project management, planning, logistics, management of multiple 3rd parties as a positive representation of the client.

Provide unparalleled levels of customer service on all event programs.

Work closely with multiple VIP client contacts to understand and meet program objectives/outcomes.

Meeting Planner/Analyst – Strategic Partnerships 3/2012 – 3/2015

American Express [Travel & Lifestyle Services Division], Weston, FL

Meeting Planning – Managed the end to end process for numerous events within TLS, including On-boarding events for new hires, offsite Senior leadership meetings, Relationship Manager Centurion Experiences, annual Fine Hotels & Resorts Forum, annual Preferred Supplier Forum and the annual Pacesetter Event.

Private Jet Program – Planned and managed bi-yearly onsite supplier meetings in call center locations throughout the USA.

Fine Hotels & Resorts Administration – Planned and executed a yearly Fine Hotels & Resorts Forum and

Preferred Supplier Forum. Facilitated updating supplier profiles and set up processes to deliver the hotel

partners the requirements they need to fulfill their responsibilities within the my FHR portal.

Consumer Travel Network (CTN) Executive Administrative Assistant 2006 - 2012

American Express [Consumer Travel Division], Miramar, FL

Supported the Vice President of Platinum and Centurion Travel Services. Interacted daily and communicated with all levels of leadership. Led a team of six Executive Assistants across the nationwide network. Completed mentoring with the Industry Relations group and assisted with the planning & execution of local and out of town events such as vendor training, team leader training and off-site meetings for the Senior Leadership Team.

Awarded the 2009 Pacesetter Award for outstanding achievements in staff support.

Global Billing & Payment Services Executive Administrative Assistant

American Express [CCSG Division], Weston, FL

Supported the Business Leader in the Payment Network which eventually evolved into assisting a department of 600+ employees including Billing and Payment Services as well as the Recon department in AESC-F. Coordinated onsite senior level meetings, presentations, and tours. Led a team of six Executive Assistants.

Successfully assisted in the migration of the Payment Network location in Chicago, IL to Weston, FL.

2000 – 2006

Education

BBA in Marketing, University of Miami

Certificates

Certified Meeting Professional (CMP)

Cvent Event Management Advanced Certification

Skills

Concur Travel and Expense Reporting

Advanced skill levels in Microsoft Office Tools including Word, Excel, PowerPoint

Zoom & WebEx Video Conferencing

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