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Customer service representative

Location:
Lagos, Nigeria
Salary:
#100,000 and above
Posted:
December 29, 2020

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Resume:

NJEMANZE VICTORIA CHIKODI

PROFILE

Service-minded professional with a broad scope of experience in the banking and retail environments. Educational background in Public Administration. Strong ability to interpret customers’ needs and design effective solutions for customer satisfaction. Outstanding team player with excellent communication skills, has a knack for quality, loves collaboration but is also personally decisive. Skilled in customer relationship management, quality assurance and value management.

PERSONAL DATA

Residential Address: Close 56, House 8, Satelite Town Lagos State

Mobile: 070********

Date of Birth: 1st December, 1991

Sex: Female

Marital Status: Single

Nationality: Nigerian

State: Imo State

LGA: Owerri North

Email: adi02h@r.postjobfree.com

EDUCATIONAL QUALIFICATION

In view CHARTERED INSTITUTE OF PERSONEL MANAGEMENT(CIPM)

Certificate in Human Resources Management

2015 CIT COMPUTER TRAINING CENTER, OWERRI

Proficiency Certificate in Computer Operations

2013 MADONNA UNIVERSITY, OKIJA

Bachelor of Science in Public Administration

2008 GOVERNMENT SECONDARY SCHOOL, GWARINPA

Senior Secondary Examination Certificate

2001 LEA PRIMARY SCHOOL, LIFE CAMP, GWARINPA

First School Leaving Certifcate

WORK EXPERIENCE

2014 NATIONAL YOUTH SERVICE(NYSC)

Government Secondary School, Aso Pada, Nasarawa State

Commerce Instructor in Senior Secondary

Career mentoring

Vocational Studies

2014 INEC AD-HOC STAFF

(Permanent Voters Card Registration Exercise)

Electoral registration

Managed Logisstics at registration centre

2015-2018 PALO PAUL ENTERPRISES

(Frondesk representative)

Attending to customers complaints

Assisting with customers inquiries/requests

Collation of daily reports for the board

2018 - 2019 CELEBRATION STORES

(sales of gifts items, designers perfumes, decorative items)

Sales representative

2018– march 2020 Montaigne place Silverbird.

Assistance Sales Manager.

ORGANISATIONAL Skills

Critical analysis Microsoft suite

Teamwork Auditing

Research Customer Service

Problem solving Communication

Strategy

CERTIFICATIONS & COMMENDATION

Identifying and Managing Customer Expectations(online) February 2017

Professionalism, Business Etiquette (online ) February 2017

LANGUAGES

English (Reading, Writing, Speaking, Listening)

PERSONAL COMPETENCIES

Intergrity and Honesty

Ability to work under pressure

Good interpersonal Skill

Ability to work effectively in a team

Self motivated & target oriented

INTEREST

Reading, Research & Travelling, meeting new people.

REFERENCE

Available on request.



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