LARRY ORTEGA

**** ******* **** ***** ******, TX *7545 832-***-**** adi016@r.postjobfree.com.

Education

ITT Technical Institute, Webster, TX

Bachelor’s Degree in Information System Security

September 2012

ITT Technical Institute, Webster, TX

Associate of Applied Science Degree,

IT-Computer Network Systems, December 2010

MTI College of Business and Technology - Nassau Bay, Texas

Associate Degree in Computer Systems Technology, Feb. 2001

Experience

Superior Energy Services Oct. 2017 – Present

Systems Administrator I

Server Builds (2012,2016,2019), reconfigure existing servers

Handle Replication issues for VM Servers

AD Group creations, and assigned permissions

Create Folders, and security settings

Handle Disk Management for VM's

Use Solarwinds to manage connectivity of servers

Superior Energy Services July 2013 – Oct. 2017

Helpdesk Analyst

Handle all incoming IT service calls by phone, email, and through our ticket system TechExcel (Service Wise) and

Connect to end users using join.me, Dameware, Logmein123, and Remote Desktop Connection to resolve computer related issues.

Support email issues for end users on a helpdesk level.

Use of Solarwinds to determine and provide information for what sites are having outages. Also, use for determining bandwidth issues.

Re-image machines via our image disk

OS and memory upgrades for Desktop and laptops

Use of Citrix Management Console, and RDS Server manager for user issues

Use of Exchange Management Console 2010 for user mailbox issues, and modifications

ITR/Meriplex Solutions March 2012 – July 2013

Lead Helpdesk Analyst

Service Desk consultant for 35 of our clients.

Front line of defense for all IT related issues.

Connected to end users via Logmein, and logmein 123, and trouble shot various IT related issues, varying from local, and network printers, working with vendors on proprietary software, working with ISP vendors on internet outages, updating and install Sonicwall firmware.

Maintaining Active Directory for all end users, such as updating passwords, adding and removing group memberships, adding and network accounts.

Provided email filtering through Spamsoap for all of our clients

Warren Alloy Dec 2011 – March 2012

Sr. IT Specialist

Provide Helpdesk support, Blackberry BIZ support, as well as configuring multiple cell phones and support for related email issues regarding Microsoft Exchange.

Receive calls, and emails, for end users and other staff and process in a timely manner.

Resolve end user email, printer, and pc related issues.

Zions Bancorporation May 2011 – Dec 2011

IT Customer Support Specialist

Provide quality customer service on inbound support calls, support tickets, and e-mails. Maintain high productivity and use time effectively by achieving department goals for manned time. Maintain knowledge of company policies, procedures, and programs by frequently checking resources, reading e-mails, updates, and information

Job duties include:

Receive calls, and emails, for end users and other staff, and create incident or request tickets, logging all pertinent information.

Provide initial assessment of categorization and prioritization for reported incidents and requests and provides initial support, targeting a higher level of first contact resolution.

Ensure incidents and requests are properly escalated and assigned to appropriate IT support groups.

Shell / Odyssey Information Systems Nov 2007 - May 2011

Sr. Help Desk Analyst

Provided VSAT communication support for 16,000 shell gas stations

Assisted users in a worldwide environment with computer problems taking an average of 40 calls a day

Resolved all types of computing issues with a high first call resolution rate; issues consisted of, but not limited to, printing issues, account lock-outs and password resets

Troubleshoot network issues and escalated possible solutions to infrastructure department

Monitored and provided technical assistance through a dedicated mailbox that users could utilize as a secondary contact method for the help desk

US Navy Feb 2003 – Nov 2007

Information Technician, Top Secret clearance (TS/SCI)

Administrated LAN consisting of approximately 350 users and 200 computers

Provided daily technical support for hardware, software, and networking issues

Responsible for creating and maintaining user accounts within Active Directory

Provided customer support to users for basic operating system and office application questions

National Security Agency (NSA) 2003 - 2005

Desktop Technician with the US NAVY

Analyzed problems for remote locations and provided immediate resolutions

Provided courteous and quality mission control support for desktop hardware, software, network,

Email and printing issues

Compass Bank & Pomeroy- Houston, Texas Feb 2001 – June 2002

Lead Computer Technician

Handled hardware and software upgrades

Installed Windows 95, 98, and 2000/NT and configured computers

Transferred user profile settings from legacy computer to their upgraded computer

Responsible for all computer hardware upgrades

Repaired any damaged peripheral devices and onboard system devices

Skills

Windows 95, 98, NT, 2000, XP and Vista, 7, and 10

Office Suite 2000, 2003, 2007, and 2010

Exchange 2000, 2007, and 2010

Active Directory

TCP/IP, DHCP and DNS

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