Gym Operations Manager

ELIE CHBEIR

Passionate about fitness and the business side of it. Trilingual in Arabic, English, and French. Have a strong experience in creating, leading multiple teams and achieving our monthly, quarterly, and yearly budget. Dedicated to delivering professional customer care in all branches and departments in order to keep attrition low and subscriptions high. Always looking forward to broadening my knowledge in the business side of the fitness industry and applying it to my branches.

Business Experience

D3 Gym, Furn al Chebbak Branch & Naccache Branch, Lebanon September 2018 – August 2020

Operations Manager

-Restructured and implemented targets for all the departments (sales, fitness, reception)

-Created an events schedule for the gym to interact with clients

-Introduced primal fitness in order to increase club income

-Implemented workflow process and reporting

-Used KPIs in order to track our performance

-Held weekly meetings with managers to stay on track in order to achieve monthly targets

-Held monthly meeting with CEO in order to brief him on operations and targets

-Generated a total of USD 1.9 million income in both branches combined

Fitness Time, King Faysal, KSA August 2017 – August 2018

Fitness Manager

-Enhanced the health club profitability by achieving set monthly PT targets

-Was responsible for every aspect of the day-to-day management from dealing with customer enquiries, staff supervision, maintenance of the club equipment, ensuring compliance with health and safety legislation, and managing yearly budget

-Did one on ones with trainers weekly in order to be in line with the team target

-Distributed powerline to trainers and follow up on execution, checking conversion rate from Client to PT

-Held weekly workshops (in-house training) for trainers in order to enhance knowledge and customer care

-Sent weekly and monthly reports to area manager

-Managed the extreme fitness section

-Generated over 730,000 SAR worth of PT contracts

Byblos Fit, Health Club, Lebanon Mar 2016 – June 2017

Health Club Manager

-Created Reception, sales, and fitness team (25 staff members)

-Kept attrition rate between 5 & 15 % on a monthly basis

-Implemented new working system in order to maximize gym profit

-Ensured that monthly targets are met by the teams (fitness, reception, sales) by setting up regular meetings, goals & generating monthly statistical report

-Recruited, trained, supervised & motivated the staff

-Managed maintenance, insurance, repairs & procurement of the health club equipment

-Introduced Les Mills to the class schedule and incorporated it with free style classes

-Generated over 740,000 $ of income from March 2016 till march 2017

Fitness Zone, Lebanon Jun 2014 - Feb 2016

Fitness Manager

-Created fitness team for Kaslik branch (17 trainers)

-Was responsible for every aspect of the day-to-day management from dealing with customer enquiries, staff supervision, maintenance of the club equipment, ensuring compliance with health and safety legislation and managing yearly budget

-Generated over 700,000$ worth of PT contracts from January 2015 till January 2016

-Gave personal training sessions and developed physical training workshops for trainers

-Achieved target for the fitness team set by management, doing one on ones to ensure target is achieved

-Weekly meeting with club manager

-Helping overall club management in keeping attrition (7.5 % to 15%)

Senses Resort, Lebanon Feb 2013 - Feb 2014

Fitness Manager

-Was responsible for every aspect of the day-to-day management from dealing with customer enquiries, staff supervision, maintenance of the club equipment, ensuring compliance with health and safety legislation and managing yearly budget

-Achieved target for the fitness team set by management, doing one on ones to ensure target is achieved (5 trainers)

-Weekly workshops for fitness team in customer care/PT conduction/training knowledge in order to increase PT conduction

-Distributing power line for trainers and doing follow up

-Achieved yearly budget of USD 210,000 worth of PT sales

Senses Resort, Lebanon Feb 2012 - Feb 2013

Personal Trainer

-Awarded trainer of the year

-Provided information & tips on physical fitness as a Personal Trainer

-Developed individualized programs that ensure client enhancement of personal fitness goals catered to their satisfaction

-Achieved my yearly target of USD 40,000 worth of PT sales

Indevco Group, Lebanon

Online Marketing Specialist (internship) Jun 2012 - Dec 2012

-Responsible for coordinating, supporting and executing campaigns through various online marketing channels

-Liaise with external vendors to execute promotional events and campaigns

LG Experience, South Africa

Shop Manager Apr 2007 – Sept 2009

-Managed schedule for all the promoters

-Trained the staff on the newest brands of LG

-Managed store inventory, and close the cash up, customer care with the clients

Education Lebanese Canadian University (LCU), Bachelor in Marketing, 2014

Lebanese Baccalaureate in Sociology & Economics 2004

Courses/ Kettlebell workshop with SFG 2015

Certifications Resistance Training Specialist (IFPA) 2014

Sports nutrition workshop (IFPA) 2013

Certified IFPA personal trainer 2012

Management and time management workshop by Smart man 2011

Sales workshop with Smart man 2011

Certified Lean Six Sigma Black Belt 2017

Certified SFG kettlebell trainer (level 1) in progress June 2021

Computer Skills Windows 10 (and previous versions)/MS Office Suite

Languages Fluent in English, French & Arabic

References References are available upon request

Contact this candidate