Customer Care Officer
Resume:
ADEDOTUN JAMES.
Address: *, ********* ******, *******-****, Lagos.
Email: adhzwf@r.postjobfree.com
Mobile No: 081********.
OBJECTIVES
To work in a well-established organization at a responsible position which will offer me an opportunity to contribute to its success and attain self-development and growth.
PERSONAL PROFILE
Self-confidence, Diligence, Innovative, Integrity, Sound Inter-Personal Relationship and Corporate Dress Code.
BIO DATA
SEX MALE
MARITAL STATUS MARRIED
STATE OF ORIGIN OSUN STATE
NATIONALITY NIGERIAN
RELIGION CHRISTIANITY
LANGUAGE SPOKEN ENGLISH, YORUBA
EDUCATIONAL QUALIFICATIONS
Chartered Institute Of bankers Of Nigeria(CIBN)
(Intermediate Level)
Federal Polytechnic, Offa, Kwara State 2003 – 2005
HND, Banking and Finance (UPPER CREDIT)
Federal Polytechnic, Offa, Kwara State 1999 – 2002
OND, Banking and Finance (UPPER CREDIT)
Secondary Commercial Grammar School, Ora-Igbomina 1988-1994
Senior Secondary School Certificate
St. Stephen Anglican Primary School, Ora-Igbomina 1982 – 1988
First School Leaving Certificate
COURSES ATTENDED
Frankfurt School Of Finance and Management, Germany 2014
Empowerment and Delegation in finance
Emglad Computer School, Offa, Kwara State 2005
Certificate in Computer Software and Application
AB Microfinance bank Nigeria Limited. 2009
LFS/MBS software: Loan application and disbursement, customer accounts opening and maintenances, projects evaluations, Analysis and interpretation, deposits and withdrawal of cash, dividend warrants and cheques.
MANAGEMENT TRAINING: Customer Services, Effective Communication, Team Building, Motivation, Negotiation skill, Coaching, Goal Setting.
CHEQUE TRAINING: Cheque issuing, Acceptance, payment and withdrawal, clearing system by German Expatriate
WORK EXPERIENCE
Micro Leasing Limited, Surulere, Lagos May 2020 Till Date
Responsibilities: Recovery Officer
Ensure collections of due payments from delinquent clients
Work with credit controllers to contact debtors to pursue payment
Devising customized recovery strategy on a case by case basis
Reducing the non-performing loans owed to a company
Maintaining accurate, up-to-date customer account information
Liaising with solicitors and bailiffs when necessary
Negotiating settlements with clients
Taking ownership of debt collection cases
AB Microfinance bank Nigeria, Ikeja, Lagos 2017 To 2020
Responsibility: Credit Officer/Recovery Officer
-Direct promotion in the market
- recovery of loans and collaterals
-Handling and coaching recovery procedures
-Negotiating with clients on payment terms
Screening and recruitment of small and medium entrepreneurs
In-depth assessment of loan applications and preparation of loan proposals
Monitoring of disbursed loans and loans in arrears
Assuring long-term relationship (Relationship Management) through high client satisfaction, reaching a high ratio of revolving clients
AB Microfinance Bank Nigeria 2009 - 2017
Responsibility: Chief Cashier/Head Teller/Cash Officer.
== Leading and supervising teams, coordinating the activities of tellers, cash arrangement and movement, cheque lodgments and clearing
== Giving authorization to the cashiers and customer care officers for transactions above their limits.
=== Actively involved in banking services products developments and E-Banking products, Debit card and mobile banking.
=== Deposit mobilizations, planning and forecasting.
== Liquidity planning and forecasting.
=== Ensuring the full implementation and compliance with banking services procedures.
=== Fund transfer and giving authorizations to junior colleagues.
Verify and reconcile balances for individual cash tills
== Implement Anti–Money-Laundering (AML) and Know-Your-Customer.
== provide excellent customer service, reporting and solving customer enquiries and issues.
== Handle cheques, issuing, distributing and clearing in cooperation with head office and correspondent banks.
== Supervision & Coaching of cashiers and customer services
== Handling the withdraw and deposit receipts and reconciliation.
== Process and maintain records of customer loans.
Zenith Bank Plc; Head Office Annex 3, Victoria Island, Lagos. 2007 - 2009
Responsibility: Supervisor/Head Cash (Cash and Teller)
==supervising and coordinating the activities of bulk tellers, leading team for cash movement and safety delivery
== checking, sorting, recording and movement of cash, strong room management.
== Handling of cheques, drafts and tellers.
=== Balancing of cash tills.
Customer Care
== activating of dormant accounts
== Attending and resolving customer complaint, enquiries and issues
== reporting to the appropriate authority daily and in time.
Ades Oil Limited;13, Ibrahim Onashokun, Gbagada, Lagos 1996 – 2002
Responsibility: Supervisor (Accounts/Finance/Admin)
==Leading and supervising teams, coordinating the activities of the Accounts/finance and admin officers to ensure orderliness, accuracy, compliance with lay down rules guiding account, avoiding fraudulent in financial activities and satisfaction of customer in time.
== Periodic financial checking to make sure that the state of finance is in good order.
Takai Local Government, Kano State(NYSC) 2006 - 2007
Responsibility: Finance/Accounts Officer
RESEARCH /PUBLICATION
The Role of Commercial Banks in Financing International Trade (HND Project, 2005).
The Impact of Globalization In Nigerian Banking (OND Project, 2003)
The Role of Marketing In Banking Institution (Seminar, 2004)
EXTRA CURRICULUM ACTIVITIES
Meeting People
Researching
Organizing And
Making Things Work Better
REFEREES
1. Mr. Oluwole Solanke
H.O.D. Banking and Finance
Federal Polytechnic Offa
P.M.B. 420 Offa, Kwara State.
2. Mr. Marcel Okeke
Zenith Bank Plc,
Zenith Building, Ajose Adeogun, V/I
adhzwf@r.postjobfree.com
3. Pastor S. A. Steve
Zonal Pastor, RCCG, Akungba,
Ondo State.
adhzwf@r.postjobfree.com
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