Assistant General Manager, Supervisor, Manager
Resume:
Brandon Tice
****.*@***.***
Murfreesboro, TN 37128
SUMMARY
An accomplished, versatile and experienced leader in multiple challenging business environments requiring strong organizational, analytical and thorough execution capabilities. A dynamic problem solver with proven effectiveness in identifying system inefficiencies and implementing solutions to improve productivity and strengthen business relationships. Goal oriented to demonstrate exceptional interpersonal and communication skills relating to leadership, peers, business partners and customers. Lastly, constantly striving to achieve outstanding results in fast-paced environments.
SKILLS
Freight operations
Project management
Customer service
Inventory management
Business operations
Administrative support
Communications
Problem resolution
EXPERIENCE
Service Writer - Nashville, TN
Simpsons Auto Repair/ Jan 2020 to Current
Presented accurate estimates to inform customers of all service charges and expectations.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Assistant General Manager - Chattanooga, TN
Chattanooga Whiskey Company/ Feb 2017 to Mar 2020
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Placed new inventory orders and oversaw correct restocking procedures.
Boosted customer satisfaction ratings by resolving issues quickly.
Worked with management to plan and implement special events to boost customer numbers and profits.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Project Manager - Chattanooga, TN
Bellhops - Commercial/ May 2016 to Feb 2017
Outlined work daily blueprints, assessed resources as well as personnel and determined delivery timelines for the overall project.
Delivered updates and managed inquiries for delivery of quality products and services.
Updated and managed incoming product inventory assuring effective and timely installation and completion.
EDUCATION
Bachelor of Science: Psychology
Lee University – Cleveland TN, May 2016
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