Resources Manager Human

Lisa R. Newell, M.Ed/CI

************@*****.*** • 505-***-****

www.linkedin.com/in/lisanewell • Albuquerque, New Mexico

Human Resources Leader

Over two decades’ success navigating complex human resources operations and building talented teams of professionals.

Dynamic, hands-on Human Resources Leader with a wealth of knowledge and experience designing, strategically planning, and executing human resources operations across fast-paced organizations. Develop and facilitate comprehensive training and learning plans that elevate the individual and group performance of the company. Closely monitor human resources processes for compliance with regulatory guidelines and requirements. Strengthen the knowledge and performance of high-functioning teams through interactive training and mentorship programs.

Areas of Expertise

Human Resources Excellence

Strategic Planning

New Hire Onboarding

Compensation & Total Rewards

Labor Law Compliance

Risk Management

Project Management

Payroll & Benefits Administration

Transparent Communication

Professional Development

Training & Mentorship

Motivational Team Leadership

Career Experience

IEC Electronics – Albuquerque, New Mexico 2019 – 2020

Human Resources Manager

Strategically led human resources initiatives, training, performance management, and recruiting for IEC. Transformed the mindset and culture surrounding the usage and role of the human resources department.

Boosted employee headcount from 75 to 150. Recruited, on-boarded, trained, and enhanced the performance of team members in multiple departments.

Introduced new training, succession planning, and other employee benefits that lowered the overall turnover rate to <6%.

Installed new processes, procedures, and interaction with employees, which shifted the mindset and culture as it related to the human resources department.

Pueblo of Sandia – Albuquerque, New Mexico 2016 – 2019

Human Resources Corporate Trainer

Collaboratively led all aspects of training, online course development and implementation, and the creation of the company’s digital newsletter.

Facilitated comprehensive training for 210 management personnel. Strengthened technical knowledge and skills across the board.

Drafted and published 150+ internal online courses for all levels of team members. Customized training based on audience and desired competency level.

Designed an award-winning customer service program and training utilized by all 2k+ employees. Improved customer service and satisfaction significantly.

Partnered with a cross-functional team to deliver the company’s first-ever digital newsletter. Transparently communicated news and performance results to the entire organization.

Robert Half International Inc. – Albuquerque, New Mexico 2015 – 2016

Office Team – Contracted Executive Administrator

Remained versatile in contract placements for the organization. Secured the trust and respect of established office teams during each deployment at a new client location.

Routinely recognized for stellar and outstanding performance at client locations. Improved the efficiency of business operations in each new role.

Constructed a doctor-provider database from scratch. Enhanced the transparency and ease-of-access to information on a digital platform.

Successfully migrated the company from manual filing to digital recordkeeping. Streamlined and automated the sharing of information across the organization.

Lockheed-Martin Inc. – Kirtland, AFB 2010 – 2015

Lead Instructional Designer & Technical Trainer

Delivered instructional design and technical training to structured military teams on Kirtland AFB. Designed and facilitated comprehensive training sessions that strengthened the knowledge and skills of all participants.

Efficiently stood up C130J, a major military airframe to the Kirtland school house. Additionally, served as the Lead ID and expert for dual airframes C130J and CV22.

Acted as the Community Outreach Representative for Lockheed at Kirtland AFB for many years. Forged and strengthened relationships across the base.

Facilitated training sessions for classified and non-classified coursework. Delivered compelling presentations and interactive, structure exercises.

University of Phoenix – Albuquerque, New Mexico 2001 – 2010

Academic Affairs Faculty Human Resources Liaison

Provided support to 300 faculty, with 150 active members. Navigated all aspects of human resources and academic affairs for the University of Phoenix New Mexico campus.

Transformed the role from a Coordinator to a Liaison, adding human resources, POC, and other responsibilities. Re-structured the position and duties for optimal performance.

Gained and retained status as a valued team member of the academic affairs department. Earned recognition through outstanding daily performance.

Established new facility events, meetings, and recognition ceremonies for faculty members. Seamlessly orchestrated resources and physical spaces for events.

Additional Experience

Adjunct Professor, University of Phoenix, Albuquerque, New Mexico 2009 – 2016

Student Tutorial Program Supervisor, University of Phoenix, Albuquerque, New Mexico 2008 – 2010

Education

Master of Arts in Education – Curriculum & Instruction

University of Phoenix – Albuquerque, New Mexico

Bachelor of Science – Business Management

University of Phoenix – Albuquerque, New Mexico

Certifications

Certificate in Human Resources Management – University of Phoenix, Albuquerque, New Mexico

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