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Support Manager

Location:
Columbus, OH, 43232
Posted:
November 19, 2020

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Resume:

PROFESSIONAL SUMMARY

EPIC Ambulatory Certified Analyst 2018 NVT, Project Manager and IT Professional with years of experience implementing enterprise-wide integration solutions. Core strengths include exceptional interpersonal, organizational and communications skills. Proven to be high energy, goal oriented, diligent and resourceful analyst/project manager working within the project life cycle framework consistently recognized for achievements and success.

Implementation: Epic in Full cycle deployments and Community Connect deployments

Support/Maintenance: Production Support, Implementation Support and Upgrade Support

Upgrades: Sherlock / Nova Notes, Build, Work flow Testing

Integration: ID Mapping tables and Interface Testing and Clinical Workflow development

Clinical Content Build: SmartText, SmartPhrases, SmartSets, Flowsheets, Navigator Build and Preference List Build

Ambulatory Core Build: Build and configuration of LPR (Profiles), DEP (Departments), EAP (Procedures) Master Files, Security updates, Roles. Workflow Engine Rule Updates, Data Courier export/import records and data migration

EXPERIENCE

T & S Industries LLC 05/2019 – 01/2020

Senior Healthcare Consultant

Role/Responsibilities:

Work closely with project manager, internal and external stakeholders to define business and technical requirements. Develop and maintain technical and application documentation including business and system requirements use cases, test scripts and process mapping.

oLead system functionality, business process and requirements review discussions identifying area for improvement.

oLead groups of IT and Business in trobleshooting bug fixes application issues.

oParticipated in all stages of the development process

Construct work flow documentation

Write requirements documents

Commuicate status

Catholic Health Services Long Island 10/2018 – 02/2019

Ambulatory Application Analyst

Role/Responsibilities:

Community Connect Practice Optimization Initiative to analyze, design, configure and test changes required to standardize build and reduce claim denials and increase revenue and practice satisfaction across 80 practices in Long Island New York.

Worked with Ambulatory Lead and Practice Managers to identify opportunities for standardization of clinical workflows, charge capture and LOS. Changes included:

oBuilt Programming Points and Updated Profiles to address diagnosis issues

oUpdates to Immunization Admin and Charging Workflows

oUpdates to Charge Capture of Immunization Admin charge

oUpdates to Procedures Records

oAddress Inbasket related Issues

Hoag Hospital Newport Beach 05/2018 – 07/2018

Ambulatory Application Analyst

Role/Responsibilities:

Provide Tier 3 Post Go-live Production Support

·Build/Optimization/Tier 3 Production Support

oPreference Lists Build, System Lists, Order Panels, Profiles, Reports and Print Groups, Registries and Pools

oTroubleshoot build issues for Labs, Procedures, Medications, Orders, Results Routing and OTX.

·Analyze and troubleshoot Ambulatory Applications User Security set up sub templates and security points

oEpicCare Ambulatory

oMyChart / CareEverywhere

oHaiku / Cantu

·Data Courier/ Change Management

OhioHealth 02/2018 – 04/2018

Ambulatory Application Analyst Command Center Support

Role/Responsibilities:

Provide Tier 3 Post Go-live Production Support

·Build/Optimization/Tier 3 Production Support

oAmbulatory Build of Preference Lists, System Lists, Order Panels, Profiles, Reports and Print Groups, Registries and Pools

oTroubleshoot build issues with Labs,Procedures,Medications,Orders,Results Routing and OTX.

·Analyze and troubleshoot Ambulatory Applications User Security set up sub templates and security points

oEpicare Ambulatory

oMyChart / CareEverywhere

oHaiku / Cantu

·Data Courier/ Change Management

UT Southwestern University Hospital 07/2017 – 11/2017

Ambulatory Application Analyst

Role/Responsibilities:

Working with the UTSW IT leadership and the various project team leaders to support the development and implementation of Meaningful Use Stage 3 and QPP and FHIR Wearables

oCare Everywhere/Transition of Care

oPlaces of Service (EAF) need direct addresses added

oTesting Quality Measures with modified testing toolkit

oFHIR Wearables work and patient engagement

AnMed Health Anderson SC 02/2017 – 07/2017

Ambulatory Application Analyst

Role/Responsibilities:

Primarily responsible for the design, build/configuration, testing, validation and ongoing support of EPIC Ambulatory Clinics.

·Build/Optimization/Tier 3 Production Support

oAnalyze and Resolve Epic Ambulatory Support Tickets

oAmbulatory Build of Preference Lists, System Lists, Order Panels, Profiles, Reports and Print Groups, Registries and Pools

oTroubleshoot build issues with Labs, Procedures, Medications, Orders, Results Routing and OTX.

·Analyze and troubleshoot Ambulatory Applications User Security set up sub templates and security points

oEpicCare Ambulatory

oMyChart / CareEverywhere

oHaiku / Cantu

·Data Courier/ Change Management

Spartanburg Regional Hospital Spartanburg SC 10/2016 – 01/2017

Ambulatory Application Coordinator

Role/Responsibilities:

Primarily responsible for the design, build/configuration, testing, validation and ongoing support of EpicCare.

·Production Support / Cherwell ticket resolution and associated build

oAmbulatory

oMy Chart

oHaiku/Canto

oData Courier/ Change Management

·Nova Notes and Care Concern review and associated build

·On call support for Ambulatory Departments

Hewlett Packard Enterprise Service, State of Ohio 07/2015 - 05/2016

Health Care IT Project Consultant

Medicaid Account:

Role/Responsibilities:

Support the HPE PMO with the delivery of State of Ohio Medicaid projects in Business Operations, Managed Care, Claims and Eligibility and Data Finance Business Domains through the project deliverable lifecycle.

·Manages customer project delivery

·Update and maintain documents in PPMC and Clear quest

·Package Project deliverables for delivery to client

·Business requirements

·High-level System Design

·Lower Level System Design

·Release Revision Requests

·Generate Weekly and Monthly Client Status reports

·Generate new Business Reports

·Attend Client facing Governance and Portfolio Management meeting as scribe.

Boston Medical Center, Boston, Massachusetts 02/2015 - 05/2015

Epic Consultant:

Role/Responsibilities:

New EMR Replacement project at Large Academic Medical Center.

·Work flow Analysis and Design

·Integrated work flow documentation and gap analysis for current and future state for work flows for Sparks Center and Pediatric Pain Departments.

·Data Courier build through POC, TST, MST, environments

·Ambulatory Build

·Build Department, Profile, Work Engine Rule, Navigators and Pool records

·Capture Data for User Record and made recommendations for appropriate Security classes

·Build Clinical Documentation, Orders, Smart text, Smart Phrases, Smart List, Flow sheets.

·Data Courier

·Conduct User Work flow walk through and Acceptance Demonstration

·Create test scripts for test and validation

·Coordinate with Training to develop Tip Sheets

·Encounter Conversion

·Build, test and support

·Care Connect

·Testing and Support

Cleveland Clinic, Cleveland, Ohio 09/2011 - 12/2014

Systems Analyst:

Role/Responsibilities:

Provide clinical support for EPIC My Practice Ambulatory in the outpatient clinical setting for the EAPM project as well as support for Bridges Interface team maintenance. Interact with end-users to assist in problem definition. Document current state and develop future state. Change management. Maintain schedules and track information system resources for assigned projects. Maintain project task plans, trackers documentation and communications.

Projects include:

EAPM Weston/ West Palm Beach Florida:

·Integrated work flow documentation and gap analysis for current and future state work flows for the Radiology and Lab departments

·Clinical representation work group design sessions

·Lab orders, Procedures and Department build to demo proposed solutions to the stakeholders.

·Coordinate Regression and Integrated Testing with Clinical teams, performing cross walks, work flow validation and test plan creation

·Go –Live /Command Center Clinical Lead Ambulatory Analyst

EAPM Main Campus:

·Integrated work flow documentation and gap analysis for current and future state for work flows for Pathology and Lab, Radiology, Cancer Centers, Orthopedics’ and Rheumatology, Urology, Dermatology and Plastics, Health and Wellness, Ophthalmology and ancillaries.

·Clinical representation during work group design sessions for Scheduled Orders/ Future Orders, Financial Clearance, Children’s Shaker Hospital

·Lead Facility Organization review of Department lists, Service Area, Revenue Location and Place of Service.

·Coordinate Regression and Integrated Testing with Clinical teams, performing cross walks, work flow validation and test plan creation.

2012/2014 Upgrade

Scheduled orders interface build and testing

ICD 10 Upgrade

Scheduled orders interface build testing

Maintenance/Support

·Provide Inbound Results/Outbound Scheduled Orders support for clinical interfaces and Transcriptions via HL7 Error Correction for Non- Radiology Departments (VAS Lab, Lab, DDI, Sleep Lab, EKG, Cardiology)

·Running searches and reports in Chronicles, set items, import/export of master files, duplicating and editing numerous records. Orders Transmittal, Procedure orders and categories, DEP and facility structure maintenance

·Experienced using Data Courier for Data Migration to production environment

·EMR Corrections via Epic Utilities.

EDUCATION

B.S. Computer Information Systems, Wilberforce University, Xenia, OH - 5/2004



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