Sales Manager

REFILWE MAUD MOSIANE

Surname & Name : Mosiane Refilwe Maud

Date of Birth : 25 September 1982

Residential Address : 32 Bruidjie Street, Karen Park

Contact Number : 076-***-****

Email Address : adhzf8@r.postjobfree.com

Driver’s License : Code 8

Nationality : South African

CAREER OBJECTIVES

I have experience in the fields of FMCG and Telecommunication. I’m passionate about technology, innovation, business development and building strategic relationships and partnerships, with all customers, partners at all levels. To secure a challenging position and demonstrate my passion, commitment to customer service and business growth as key drivers of an organization’s goal attainment. Lead by example and ensure the execution of all company strategies, vision and mission.

To achieve high career growth through a continuous learning process and keep myself proactive, visionary and dynamic

Drive revenue by demonstrating the value of an organization’s products, services, processes and skills while enhancing business growth for our customers and partners, based on their strategic business outcomes.

COMPETENCIES SKILLS

Customer Service Oriented

Account and Relationship Management

Complaint Handling and Resolution

Attention to Detail

Attentive Listener

Business Development

Strategic Roadmaps and Account Planning

Adaptive and Team Player

SYSTEM SKILLS

Strong written, Oral and Organizational skills

Ms Word / Excel / Power Point

Basic Functions of SAP

Basic Functions of Pastel

Siebel

Basic Functions of Oracle

ZOHO CRM

Pipedrive Sales CRM

PROFESSIONAL EXPERIENCE

COMPANY NAME : RSAWEB

POSITION TITTLE : Enterprise Account Manager

WORK PERIOD : April 2018 – December 2019

REASON FOR LEAVING : Started own project

JOB RESPONSIBILITIES :

I reported to directly to the Regional Operation Manager. My day to day operational task was to ensure service requirements of customers are identified and met through the business processes and policies.

I was part of a company recognized for innovation, in a fast moving space with the latest technology. My responsibilities were for the quality of both our products and our team that set us apart from our competitors. My responsibility is to connect clients to the internet with a seamless process and helping them to succeed online.

Uncover additional customer needs and work with the client executives and management to cross-sell, up-sell additional products and services to existing base.

Work closely with the Solutions Architect to craft specific client solutions that produce good business outcomes for our clients

To create meaningful proposals customized to each customer requirement

Preparing of client sales strategy outlining the sales account plans, forecasts and pipeline management

Provide liaison between client and operational team to ensure successful implementation of solutions sold and to ensure overall client satisfaction.

Scheduling and coordination installation projects

Attend industry networking events i.e. MyBroadband, IT related summits

Maintaining business growth and client satisfaction

Maintain accurate CRM system and analytics/reporting

COMPANY NAME : Internet Solutions- Ignite

POSITION TITTLE : Client Manager

WORK PERIOD : August 2014 – March 2018

REASON FOR LEAVING : Security - Change of environment and new growth

opportunities

JOB RESPONSIBILITIES :

My responsibility was to guide the client through the buying process based on their needs, and to build loyalty, sustain relationships in order to create value for both the client and the company. To generate demand by assisting clients to identify current needs and effectively articulate how ignite can add value through our services and solutions

Analyzing and understanding the client's needs and requirements

To manage and coordinate multifunctional areas within the organization to provide value to the client

To build relationships and display an understanding of the clients’ industry, business environment and strategy to identify current and future opportunities

To generate demand by assisting clients to identify and qualifying current needs and articulate how we add value through our services and solutions

To leverage existing relationships and the knowledge of the clients’ environment to meet the needs of the client at every stage of the buying cycle

To understand the competitive environment and undertake an analysis of the competition to identify any vulnerability and strategically position Internet Solutions

To use internal processes, tools and methodology to effectively manage clients, opportunities, pipelines and forecast

COMPANY NAME : Executive Mobile Communications

POSITION TITTLE : Business Development Executive

WORK PERIOD : August 2013 – July 2014

JOB RESPONSIBILITIES : New opportunities and growth

I reported directly to the Managing Director, my key deliverables were to bring new business and manage current customer base through relationship building. I served many corporate customers and individuals to deliver solutions that exceed all travelers’ requirements for convenience and quality while reducing the cost of their data mobility.

Sell pocket Wi-Fi product to both individuals and companies.

Build market position by locating, developing, defining, negotiating, and closing business deals

Identify new business, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments.

Capture and review any competitive intelligence gathered and proactively communicates this information to our MD

Representing my organization at trade exhibitions, events and demonstrations i.e. My Broadband

Keep abreast of current technology trends

COMPANY NAME : FASTNET (subsidiary of Telkom)

POSITION TITTLE : Sales Consultant

WORK PERIOD : October 2012 – July 2013

REASON FOR LEAVING : Contract ended

JOB RESPONSIBILITIES :

I was part to the largest Wi-Fi network in South Africa in selling Wi-Fi to businesses located at various national chains. The Wi-Fi promotion was to lower the barriers to access the internet for many South Africans.

Hunting for business leads and chasing identified business leads

Achieve contracted sales targets

Leveraging existing contacts, and networking opportunities to create sales opportunities

Prepared and presented proposals for potential clients

Prepare and present daily/weekly/ monthly performance and sales reports

Responsible for the updating and maintaining of the team’s information on the Intranet site

Training of new clients on the product and use of the various product offerings

Scheduling Team meetings

COMPANY NAME : FASTNET (subsidiary of Telkom)

POSITION TITTLE : Customer Care Sales Agent

WORK PERIOD : April 2011 – September 2012

REASON FOR LEAVING : Contract Period

JOB RESPONSIBILITIES :

Tech Refresh Project Team – Converting customers to the new service offered by FASTNET

Actively seek information to understand the customer’s problem, circumstance and needs

Accurately complete administrative tasks that include customer’s orders, queries and concerns

Maintain client relationships by establishing good interpersonal relationships

Provide consultation to internal and external customers

COMPANY NAME : ABI (SABMILLER)

POSITION TITTLE : Account Manager

WORK PERIOD : September 2007 - March 2010

REASON FOR LEAVING : Study Opportunity

JOB RESPONSIBILITIES :

This was a creative role that was very much about relationship building. To implement a market driven differentiated service that builds sustainable competitiveness within the targeted customer base, thereby delivering sustainable growth in brand equity, sales volume, market share, competitive advantage and corporate reputation.

Identify and implement new business opportunities,

Business Development plans on growing current customer profits,

Formulate account reviews and account plans,

Manage and maintain company’s assets by doing an assets verification twice a year

Generate customer orders according to customer needs with projection of future sales

Execute promotions, through in-store activation

Writing reports to management on all campaigns/promotions monthly

Manage cash and credit accounts of customers, for ordering purpose

Compile competitor reports to senior manager

Handling client expectations i.e. CO2 stock shortages

COMPANY NAME : Vodacom

POSITION TITTLE : Customer Service Agent

WORK PERIOD : January 2007 to March 2007

REASON FOR LEAVING : Shift work

JOB RESPONSIBILITIES :

Listen and critique recorded conversation for purposes of improving customer service

Activate international Roaming for customers

Set up customers for 3G

Convert lead and quotes to sales

Send customers WAP, GPRS, SMS and MMS settings

Assist customers with new connections, additional connections and value added service

Log faults and complaints with various departments within Vodacom and issue referral number to customers

EDUCATION

1.TUT (BUSINESS SCHOOL)

Qualification : MBA (Completing Thesis)

Year To Complete : 2020

2.UCT (GETSMARTER)

Qualification : Search Engine Optimisation (NQF Level 5)

Year Completed : 2016

3.TUT (TSHWANE UNIVERSITY OF TECHNOLOGY)

Qualification : National Diploma Marketing Management

Year Completed : 2007

4.HOERSKOOL AKASIA

Qualification : Matric

Year Completed : 2002

REFERENCES

References will be provided upon request.

Contact this candidate