BRYAN SENGER

Charleston, SC M: 918-***-**** adhzer@r.postjobfree.com

Summary of Qualifications

High energy manager with over 12 years of extensive technical training and experience across operations and IT infrastructure management, with proven effective project management practices. United States Air Force veteran of Operation Iraqi Freedom and Operation Enduring Freedom.

Professional Experience

Conner & Winters LLP August 2018-August 2020 IT Project Manager/Help Desk Manager

Provided leadership and strategic direction to the project team. Projects included WIFI integration upgrade, security monitoring consolidation, and primary phone system upgrade to VoIP.

Oversaw billing and purchases for an annual technology budget of $3.6M with a 10% reduction in overhead within the first year of acquiring the account.

Defined the scope, risks, potential issues and resources of projects.

Established deadlines, assigned tasks and monitored progress of projects.

Designed, prepared and presented reports and presentations to effectively convey ongoing projects.

Lead opening and closing meetings with project personnel to convey results and status of projects.

Managed two helpdesk technicians plus one network engineer with companywide technology support for all 5 office locations providing a 20% decrease in production downtime.

Conducted assessment and personnel performance and feedback evaluations with helpdesk technicians and network engineer bi-yearly.

Collaborated with leadership to secure appropriate resources and people to complete assigned projects on time, on budget, and within scope.

Ensured effective team identifications of projects risks, issues, assumptions and dependencies; acted as an escalation point for the teams and implemented effective mitigation strategies by taking correction action to achieve resolution project goals.

Identified where process improvement was needed. Determined what adjustments to make and how to implement to team members, management, and the business.

FlyingTee January 2016- August 2018 Operations Manager/Director of Site Technology

Developed the vision and strategy for FlyingTee business architecture that was aligned with corporate goals and objectives.

Oversaw the development of strategic and tactical plans that aligned project priorities and resource allocations to corporate goals and objectives.

Developed, maintained and communicated financial plans that aligned with FlyingTee’s goals and objectives.

Ensured a talented team was set in place to support the operations. Provided guidance and direction to 7 site managers and 150+ front line staff. Communicated and modeled the vision of FlyingTee to encourage others to achieve corporate and individual goals.

Analyzed and evaluated organizational strengths/weaknesses and developed action plans to address.

Performed onsite business development demonstrations in Beijing, China for international expansion.

Created and oversaw company training program for technical and non-technical aspect for company wide onboarding and continuous growth training

Network Technician

Ensured integrated and reliable delivery of all technology infrastructure services for Flying Tee including oversight of the operational process related to servers, storage, voice & data networks, and data bases.

Collaborated with business stakeholders and drove alignment with business and technology goals.

Configured VLANs isolating and securing network to prevent any corruption or attack on local equipment.

Designed, configured, and installed a tracking and golf launch system while leading an install of $3M in IT related equipment in the facility.

BroadSoft Inc. November 2014- December 2015 Implementation Manager

Maintained and installed cloud-based PBX systems including configuration and design.

Coordinated and managed all project initiation planning meetings with end customers.

Assisted customers with business development strategies surround technology integration.

Worked directly with customers, remotely preparing their infrastructure for VoIP installation, helping design VoIP incorporation to fall within their specific company needs and desires.

Trained customers for use and maintenance of VoIP phone system, including remote support.

United States Air Force July 2008-April 2014 Voice and Network System Manager

Installed, configured and maintained AAFB communication infrastructure valued at over $420 million.

Designed long haul networks providing voice and data services in support of Operation Iraqi Freedom.

Continuously monitored and assessed system performance to minimize production downtime.

Engineered and supervised installation of over 9,000 copper lines supporting telephone, radio and alarms.

Maintained real time switching expert software, verify over 33,000 active users out of 60,000.

Led team of 6 to complete a $1.7 million Cisco network upgrade, completing 2 months ahead of schedule.

Performed emergency installation of 192 rack mounted batteries in preparation for hurricane Sandy, providing power redundancy for over $50 million in Air Force assets.

Key member of planning and installation of the first wireless secure internet protocol router network for the United States Air Force HQ ensuring secure mobile networking in the national capital region.

Education and Training

Project management certification from the University of Phoenix

Completing Bachelor of Science in Business Management University of Phoenix (March 2021)

CompTIA Security+ 2011 Edition/ Certification

USAF technical training: Computer, network & voice systems

USAF electronic principles certified training

Airman Leadership school, USAF (Air Force management school)

Previously held TS/SCI clearance

Technical Knowledge

Hardware: GC2 Foresight, Trackman, Protracer, Flightscope, Skytrak, Multi-view security system, General Dynamics Taclane Classic/E100/Mini/Micro/Gig-E, PairGain T1/384 copper modem, Real time switch expert (release ver.6-7), Nortel IP phone 2004/Nortel call manager, Avaya IP phones 1100 series phones, Nortel/Avaya, M5000 series phones, IBN, E911 plant CML (vesta), AS5300, Cassiden conference manager, Callegra call manager, CS 2100 telephone switch, DMS 100 voice switch, Cat4/5/6+ cabling, 25-500 pair cabling, 66 and 110 cable blocks.

Software: Excel, Word, Access, Outlook, FortiMail, DUO Two factor, Knowbe4, Trillo, Asana, Monitoring analysis and reporting system, O365 Admin, HP OpenView, CiscoSecure, ACS 4, Remedy action request system, windows 95-10, Office 2003-19, SharePoint 07-12, Visio 2003, Remote desktop, Putty, Cisco Works LMS2.5, HyperTerminal, Citrix Sharefile.

Qualifications

Operated variety of business strategies to align with current and future business development plans.

Managed and controlled budgets to align with corporate designated profit and loss parameters

Team player that creatively finds solutions surrounding problems while utilizing critical thinking to navigate any potential roadblocks surrounding the issue at hand.

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