STEPHEN M. LAU, MBA

GLOBAL SUPPLY CHAIN, OPERATIONS, FP&A, CATEGORY MANAGEMENT,CONTINOUS IMPROVEMENT, SIX SIGMA, PRODUCT LIFECYCLE

Accomplished, passionate, results driven operations/global supply chain executive experienced in all aspects of business structure, with proven track record in procurement, sourcing, forecasting, budgeting, analytics and complex category management. Delivering topline results with best in class strategic/tactical planning, new business/product development strategies and Fortune 500 contract/joint venture negotiations in the US and international arenas. Sophisticated global supply chain leader with a consistent history of accelerating revenue growth, market share, and profitability for multi-million dollar industry leaders through continuous improvements. Exemplary academic credentials, bringing a unique combination of business acumen, financial expertise, and common sense to produce both top-line sales and bottom-line results. Energetic relationship builder with a career-long record of negotiating and closing complex agreements with leading Fortune 500 suppliers and customers. An ethical and trustworthy professional with the uncanny ability to connect with individuals at all levels by engendering trust, confidence, and respect. Fluent in three dialects of Chinese. Willing to travel nationally and internationally. Seeking to join a winning team of professionals, and strategically plan for a company’s success.

CORE COMPETENCIES

GAP ANALYSIS

REVERSE LOGISTICS STRATEGIES

MARKET EXPANSION

BOM ANALYSIS

AS IS – TO BE ANALYSIS

VENDOR MANAGED INVENTORY

FINANCIAL PLANNING & ANALYSIS

3PL MANAGEMENT/ONBOARDING

CONTINUOUS IMPROVEMENT

BUSINESS MODELING/PROFITABILITY

STRATEGY DEVELOPMENT/PLANNING

CONTRACT COMPLIANCE

BUSINESS RELATIONSHIP MANAGEMENT

COMPLEX SUPPLY CHAIN MANAGEMENT

RFQ/RFP RESPONSE STRATEGIES

CHANGE MANAGEMENT

COST ACCOUNTING ANALYSIS

FORECAST ACCURACY

PROFESSIONAL EXPERIENCE

Current Tom Ferry International Irvine, CA

Vice President, Coaching Operation and Client Success

Responsible for over $62 million of company’s topline revenue – 91% of all product offerings.

Recruited, managed and improved performance for over 180 independent contractors (Business Coaches, mentors and national speakers).

Developed KPIs (Key Performance Indicators) for continuos improvement for overall contractor engagement and compliance.

Managed 2 directors, 5 managers and over 36 CSRs (Client Success Representatives).

Assist in overall corporate strategy development, implementation plans and GTM (go to market strategies).

Help developed client personas, customer journey mapping and client historical behaviors for better furure product offeriengs.

Partnered with Vice President of IT and Vice President of Product to better define new SAAS product offering and Pricing Roadmap.

Improved overall client retention by 8%, including technology based FAQs, Knowledge based client ticket handling and user friendly resource library.

Managed Top Down and Bottom UP internal business relationship audits; restructured a more fluid business processes to organize more efficient business critical teams.

2016-2018 LESSO Group (Stock Code: 2128 HK) Anaheim, Rancho Cucamonga Corona CA; Guang Zhou & Hong Kong China

Vice President, Operation

Responsible for operational excellence for (3) US locations, HK and China Factories.

Established key strategic partnership management matrixes to enhance business continuity and site profitability.

Improved overall topline revenue by managing Key Vendor relationships with shorten turnaround time, vendor managed Invetory (VMI) and communication efficiencies.

Minimize lead time and improved overall product quality by implementing SIX SIGMA methodologies.

Help restructred internal accounting, operatioms and sales/marketing teams for better performance alignment.

Advised on corporate-wide multi-national unification team; assisted in better definement of corporate culture, mission and vision statements.

Oversaw business line expansion in the US, including real estate developments (Asset Aquirement, Land Entitlements, Commercial RealEstate Asset Management).

2015-2016 Vertex China Pomona, CA

Vice President, Global Operation

Responsible for 5 international business locations, improved operational efficiencies, thru talent acquisition, talent retention, and responsibilities realignment.

Successfully on-boarded 3 new manufacturing partners in 3 months, delivering 10 new product introdutions.

Delivered 17% operational cost saving quarter over quarter, re-negotiating supplier/vendor agreement requesting price concession based on volume improvements and implementation of QBRs (Quarterly Business Reviews) (3PLs, logistics, freight and factories).

Streamlined internal Human Resources policies and procedures by adopting new strategies and outsourced partnerships.

Improved overall product quality by 8%, overall customer satisfaction index by 5%.

Forged strategic partnerships with Intermodal, international freight lines and international freight forwarders.

Implemented and completion of new compliance audits for over 45 suppliers and vendors.

Elevated department work product; implementation of best practices for all functional teams including standard operating procedures and standardized work reports.

Established new rules and regulations in accordance to People’s Republic of China Labor Laws.

2014-2016 Uni-President Enterprises Corp. City of Industry, CA

Vice President, Global Supply Chain (Interim) Contracted Consultant

Established outstanding executive-level relationships with key customers and distributors in United States including Menchie’s, Golden Spoons, and Zenga.

Acquired top “in-stock” levels for Menchie’s (in excess of 98%), beating all competitors within the category and ultimately producing both lower inventory cost, no gap outs and increased sales.

P&L responsibility for the overall operation, encompassing sales, marketing, and operations. Successfully trimmed annual departmental budgets, increasing over 20% cost savings.

Converted operational focus from reactive to proactive, and opened up unconventional markets for custom carryout items, successfully increased fiscal sales goal by 8%.

Crafted a formal business plan for the company and established an efficient business model focusing on highly effective product lines and strategies, producing outstanding sales and profit margins.

Restructured organizational responsibilities and streamlined work processes, enabling the organization to decrease overall headcount by 18% while simultaneously doubling revenue.

Executed comprehensive financial analysis of pricing sensitivity and, as a result, instituted competitive market pricing nationally.

2012-2014 VIZIO Irvine, CA

Sr. Director, Partner/Supplier Management (Interim) Contracted Consultant

Directed and led the procurement and negotiation strategies, programs and activities for VIZIO in an efficient and cost effective manner. Established strong working relationship with strategic partners to optimize revenue optimization for all parties.

Provided direction and oversight to the team in order to develop and implement risk management strategies using hedging tactics and applicable derivative instruments to stabilized future price volatility and margins.

Championed a complex global supply matrix which consisted of 8 major ODMs, over 18 OEMs (MSFT, Intel, Quanta Computers and Foxconn) in a high volume/multi-level supply chain. Complete understanding of end to end supply chain and best practices.

Strong understanding of MPS (Master Production Scheduling), MRP (Material Resource Planning), Forecasting, Inventory Control, and Order Management principles in a manufacturing environment.

Developed KPIs to help monitor partners/suppliers performance and execution.

Maintained key business model profitability within the supply chain to provide measurable growth YOY. Successfully implemented programs to improve speed to market as well as overall saving of over 30% in the supply chain (cost and time).

Maintain active communication with leaders from Marketing, Operations, Finance, Quality Assurance, for concept development, designing new programs, discussing product options, providing market education. Lead cross functional teams to streamline NPI, Product development to assist timelines and to provide leadership and guidance to the overall Supply Chain team.

Sophisticated negotiation skills and RFP/RFQ management. Strong knowledge of industry operating costs, procurement methods and pricing practices.

Solid grasp of supply and demand fundamentals, currency valuation dynamics, purchasing and accounting principles and methodologies.

Maintained strategic partnerships through collaboration and strong working relationships with global ODMs and extensive rolodex of global companies of high-level decision makers.

Participates in joint strategy sessions with C-level executives to ensure that effective strategies are developed and implemented regarding targeted areas of engagement for supply chain/partner management success.

Travel domestically and internationally, as needed, to current and prospective suppliers to provide product and process familiarization, resolution of issues, product development assistance, general business updates, product cost negotiations.

2009-2012 Solteras Inc. – a Foxlink Company City of Industry, CA

Executive Vice President, Operations

Pricing strategy (Price Protection, MAP, MSRP), proven track record with both Lost Leader & Keystone methodologies.

NPD data capturing and translation to enhance business strategy and positioning.

Seasoned Sell In, Sell Through, and Sell Down strategies and matrices.

MDF monitoring and manipulation; expert in relationship rapport building with key contacts within each retail account environment.

NPI planning, coordination, time to market and green light gates.

Competitor analysis with detail facing comparisons.

ODM/OEM Product/Project development life cycle management; EOL planning.

Detail retail channel strategy formulation; sell through forecasting, and holiday multiplier estimation.

Directed short-term and long-range planning and budget development to support strategic business objectives.

Strategic planning, establish the performance goals, allocated resources, assessed policies for senior management, and continuously monitor department performance against set goals to ensure that progress is constant.

Ensured quality control of all company output, set operational and/or performance goals for each department which are aggressive, achievable and tied to long-term objectives. All department heads are fully informed of operational benchmarks.

Advised the management team on key planning issues and make recommendations on important business decisions.

Developed, established, and directed execution of operating policies to support overall company policies and objectives.

Demonstrated successful execution of business strategies, established operational process improvement, established and monitored performance reporting systems.

Conducted regular meetings with department heads to ensure that priorities are clear and coordination is maximized.

Ensured activities comply with organizational requirements for quality management, legal stipulations, and general duty of care.

Facilitated resolution of issues between departments; take charge in high-priority crises.

2008-2010 Taymar Industries-General Manager(Interim)Contracted Consultant-MexiCali,MX

2007-2009 Artisque Collections Inc.-Managing Partner-Tustin, CA

2006-2008 JDPR-VP of Sales/Marketing (Interim)Contracted Consultant-Pico Rivera, CA

2002-2006 Fortis Holdings Group, Int’l-President, Asia Operations-Shanghai, CN

1999-2002 XLink Technology Inc.-Director of Sales/Marketing-Milpitas, CA

1998-1999 Dealer’s Group, a Ford Motor Co.- Regional Marketing Dir.-Streetsboro, OH

1996-1998 Midway Car Rental-Director of Operations-Alhambra, CA

EDUCATION

2002 Pepperdine University Malibu, CA

MBA, Executive Master of Business Administration (3.5 GPA)

1996 University of California, Riverside Riverside, CA

B.A., Political Science, Minor in Chinese (3.0 GPA)

QUALIFICATIONS

Excellent interpersonal skills. Relate quickly and easily to a wide range of cultures, personalities and business levels. Continuously acknowledged by peer and client for an energetic enthusiasm.

Superior tact and diplomacy in reacting to challenges, detail oriented, work well independently and as a team member.

Solid supervisory abilities, recruited, interviewed, hired, scheduled, disciplined, and motivated up to 12 senior managers, and over 180 employees.

Budget planning, managed P&L statements, accounts receivable oversight, improving productivity, minimized bad debt, controlled expenditure, loss control and prevention.

SKILLS

Macromedia, Dreamweaver; Adobe Photoshop; Adobe Illustrator; Fluent (Chinese) in Mandarin, Cantonese, Taiwanese; Conversant in Spanish.

EXECUTIVE SKILL SETS

E-COMMERCE

MARKETING

OPERATIONS

E Marketing analysis/dynamics… B2B & B2C Strategies and Applications… CRM Implementation… Web content development/management… SEO…

New product launch/development… Creative Management… ‘OEM/ODM’ product development/management…

Business Process Reengineering… Warehouse Automation… Logistics… Inventory Management… Supply Chain Management… Technical Support… RMA Forecasting… Financial Management Systems… TQM…

adhzdz@r.postjobfree.com

12292 MENUDA PANORAMA, NORTH TUSTIN CA 92705

PHONE 714-***-**** CELL 714-***-****

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