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Roanoke, VA

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Roanoke, VA

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Salem, VA

MICHAEL COLLINS

Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics and customer service. Offering 30 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of communication skills and sales expertise. Open and positive communicator with calm approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items. Skills

Supply and inventory management

Vendor management

Order processing

Department Head

Departmental activities

Rules and regulations

QA

QC

Supervisor

Retail

Issue and conflict resolution

Training and mentoring

Customer service

Organization

Experience

Department Manager

Wal-Mart Stores Inc.

Oversaw efficient receiving and inventory management to keep stock within optimal levels. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.

Produce Manager

Food Lion

Received produce deliveries and unloaded produce.

Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.

Drove consistent grocery sales with effective merchandising and promotions implementation. Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.

Assessed, optimized and elevated operations to target current and expected demands. Replenished, rotated and culled displays several times daily. Lead by example and took responsibility for all actions drive culture of performance excellence. Delivery Driver

Valley Rich Dairy

Operated delivery vehicles 4 days per week, averaging 100 miles daily on road and 20 customers served daily.

Obtained signatures needed to complete and process all paperwork efficiently. Obtained signatures on all invoices and credits to stay on top of paperwork requirements. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Verified loads against shipping papers.

Notified branch management of any vehicle safety concerns and issues. Loaded and unloaded merchandise at stores and vendor locations. Vinton, VA 24179 C: 540-***-**** adhzcf@r.postjobfree.com 06/1989

Vinton, VA

Education and Training

High School Diploma

William Byrd High School

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