SHANNON M. AGNEW

**** ********* *** *** ***** • University City, MO 63130

314-***-****

adhzam@r.postjobfree.com

OBJECTIVE:

To secure a career position that will allow me to maximize my leadership and human resource skills. I have more than 10 years of experience performing organizational development and customer service assignments.

EMPLOYMENT:

Ranken Technical College - Saint Louis, MO Admissions Administrative Assistant May 2018- Present

Provide versatile support to the admissions department, including management, Admission Representatives and Enrollment Processors by maintain correspondence with all new and perspective students. Process daily audit reports, reconciliations. Creating, and implementing new administrative systems proven to increase efficiency.

Developing files for scheduling, organizing facility functions, and over saw daily operations of the office

Manage tuition fees by coding expenses, and online accounting software to verify total tuition costs

Managed the executive calendar, planned client meetings, and organized spreadsheets and presentations

Provides leadership to build relationships crucial to the success of the organization

Maintains the filing and scanning of important documents and students accounts.

Manages Outlook calendar for Admissions Counselors for prospective students visiting the campus

Wal-Mart Supercenter - Ferguson, MO Human Resource Manager Oct 2013 – May 2018

Performed a variety of clerical and administrative tasks related to the efficient operation of the office and team. Coordinated the on-boarding process by screening, scheduling, and attending new hire interviews as well as conducts all new hire orientations. Ensured the company followed all employment, health, and safety laws.

Managed Workers Compensation, FMLA, other leave processes and Administers company’s benefits/retirement programs

Managed open enrollment meetings quarterly and daily employee meetings to inform of changes within the company

Perform employee relations functions including support and counseling regarding personnel and job related conflicts, problem solving and dispute resolution

Responsible for the planning, organizing, and control of all store activities and projects

Provided strategic guidance and HR support to the Management Team and their associates across multi-site region.

Developed & administered policies, procedures and training, through personnel audits of policy and performance evaluations

Responsible for communicating changes to the store policies and procedures

Wal-Mart Supercenter – Ferguson, MO Training Coordinator May 2013-Oct 2013

Managed employee relations through the maintaining and implementation of human resources and Training policies, procedures, and programs. Created and distrusted all necessary staff documentation for new hires and drug testing. Processed drug screens and necessary documentation for pre-employment Testing.

Maintain proper documentation and record keeping management; including attendance, coaching’s, vacations.

Managed employee performance issues, review and assessment of termination requests

Implemented coaching sessions and mentorship program to establish a culture of continuous learning

Identify internal and external training programs to address competency gaps within the company

Ensure legal compliance within applicable human resources federal and state requirements.

SKILLS:

Salesforce

Executive Support

Team Leader

PowerPoint Presentations

Scheduling

Microsoft Office

Customer Service

Policy & Procedure

Onboarding

Application Xtender

HR Payroll Systems

Project Management

Launch Pad

Personnel Management

Conflict Management

Performance Management

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