Customer Care Service Representative

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Dorothy Bennett

Methuen, MA

****************@***********.***

Work Experience

Customer Service Representative

Valentine and Kebartas - Lawrence, MA

October 2016 to February 2019

Incoming and outbound calls, to clients that have overdue payments, enter information into the

computer, follow state and government regulations, company policies, pleasant phone manners

Customer Service Representative

Education

Associate in Business

Hesser College (Previous Name) - Salem, NH

September 2006 to June 2009

Associate

Skills

+ Call Center (6 years)

+ Customer Service

+ Customer Care

+ CSR

+ Phone Etiquette

+ CRM Software

+ Cold Calling

+ Salesforce

Assessments

Customer Focus & Orientation — Completed

May 201

Measures a candidate's ability to respond to customer situations with sensitivity.

Full results: Completed

Call Center Customer Service — Proficient

May 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting,

Full results: Proficient

rovides skills tests that are not indicative of a license or certification, or co

I field.

Indeed Assessmen

development in

ny professio

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