SAMANTHA BOSNICK

Jacksonville, Florida

253-***-****

adhz6g@r.postjobfree.com

Professional Summary

To contribute to your organization as a Warehouse Professional utilizing my expertise in development, shipping and receiving, inventory control, maintenance, customer relations, and business operations. To obtain a position that will expand my knowledge of management care and customer service and that will allow me to use my talents as well as to grow within your Organization.

Skills

Warehouse and manufacturing operations.

Safety-conscious

Budget management

Forecasting

Quality management systems knowledge

WMS, TMS, Proficient in MS Office

AS/400 Experience

RF Experience

Supply chain and resource management

Project management

Excellent sense of direction

LTL Knowledge

Reverse Logistics

Warehouse and Fulfillment

Excellent time management

Deadline-driven

Builds Strong customer relationships delivers effective customer solutions.

Builds Strong relationships works collaboratively; communicates effectively; is open and friendly, gains confidence and trust of others through honesty.

Team players drives engagement by contributing to a positive and motivating work environment

Supports and develops team members/business partners to help them perform their best.

Work History

DC Area Supervisor

September 2019 – Present

The Home Depot RLC 8617

Supervising a team of 17-44 associates

Coached, evaluations, interviewed, trained, scheduled, and counseled teammates performance.

Ensured teammates adhere to daily and weekly productivity.

Handled Spur Zone Sort for 7 months on 2nd shift, supervised 16 associates.

Set goals for the zone sort which they met every day, built trust with them, respect by working side by side daily.

Set Goals for the Bulk sort department and the team exceeded them

740 Bulk sort pallets sorted, drove, and motivated team, worked together with them

Hold team accountable, drove them to be engaged, gave platform for them to succeed and they love the praise.

Had new wrap stations installed in bulk sort area, the team gave great ideas on how the flow should go as they are the ones that do the work.

Energize the team, praise them, bravo cards, caught orange handed cards, Homer awards.

I was Team Captain on the Team Depot Committee, enjoyed giving back to the community. Headed up three events, 1st was for Michael Anderson School repainting the playground. Did the bid, requested the grant, and set up to have volunteers join us and do the project, it was awesome to give back to the community, and was a huge success. The 2nd event was backpack drive for salvation army which we collected back backs and school supplies within our warehouse and had our first ever Car/Motorcycle event to help raise more. The last event we did a toy Drive and partnered with AZNews7TV and Hometown Hero’s Toy Drive, we raised toys within our warehouse and partnered with RDC 5643 and had a Car/Motorcycle show. It was a huge success we raised 5100 toys and $278.00 for more toys, and we were able to deliver the toys to the news station as well as they were at the car show filming the event. It was an awesome, rewarding experience to be a part of.

Assistant Warehouse Manager

January 2018 – July 2018

InVue Security Products

Planning the daily workload and utilizing the workforce to meet scheduled deadlines.

Ensured teammates adhere to daily and weekly productivity.

Coached trained

Established long-term customer relationships through prompt and courteous service.

Have been supervising a team of 10-20 Teammates

Commercial Invoices and custom documentation for all international shipments.

Operations Supervisor

September 2016 – October 2017

XPO Logistics – Phoenix AZ (Bulky Warehouse for Amazon)

Supervised a team of 20-60 Teammates

Helped determine warehouse operation procedures and written SOP’s for my departments.

Trained existing teammates in basic warehouse operations.

Planning the daily workload and utilizing the workforce to meet scheduled deadlines.

Ensured teammates adhere to daily and weekly productivity.

Coached, evaluations, interviewed, trained, scheduled, and counseled teammates performance.

Established long-term customer relationships through prompt and courteous service.

Led warehouse improvement initiatives to advance operational efficiencies.

Operations Supervisor

December 2013 – June 2016

Genco (3PL) The Home Depot Reverse Logistics Center – Phoenix AZ

I lead Shipping, Vendor Inspection, RAR Clerical Clerks and Water Heaters

Have been supervising a team of 10-20 Teammates

Helped determine warehouse operation procedures and written SOP’s for my departments.

Trained existing teammates in basic warehouse operations.

Was instrumental in streamlining the picking and shipping procedures to maximize productivity of the department.

Planning the daily workload and utilizing the workforce to meet scheduled deadlines.

Ensured teammates adhere to daily and weekly productivity.

Coached, evaluations, interviewed, trained, scheduled, and counseled teammates performance.

Redirected shipments in route in response to customer requests.

Established long-term customer relationships through prompt and courteous service.

Led warehouse improvement initiatives to advance operational efficiencies.

Warehouse Lead/Shipping Clerk

September 2011 – December 2013

Genco (3PL) The Home Depot Reverse Logistic Center – Phoenix AZ

Started as Shipping Clerk was able to learn all aspects of the business as I started with the company from Day 1.

Request and process Return Authorizations.

Receive and scan product into the building.

Put-away product

Picking and shipping process.

In the months following opening of the Home Depot RLC I was trusted by my supervisors and given the responsibility of running the shipping department under their guidance.

Lead a team of 6 Teammates

Redirected shipments in route in response to customer requests.

Established long-term customer service relationships with our Vendors

I set goals for our Teammates and department to meet our aging reports, safety, and housekeeping goals.

Attended a 3-day Supervisor training course in California that was provided by Genco to improve my leadership skills and help me achieve my goal of becoming an Operations Supervisor.

Office Team

June 2011 – August 2011

Phoenix AZ

Was on a one-month temp position which I worked on the following items:

Excel Spreadsheets

Calling the clients vendors and carriers to update their shipping locations and contracts with the company.

Worked with matching up bills of lading.

Inventory Control Supervisor/Customer Service

July 2003 – February 2011

Puget Sound International – Tacoma WA.

Inventory Control Supervisor/Customer Service for shipping and receiving, Foreign Trade Zone, 3rd Party Warehouse.

8 Years of Customer Service experience

Maintaining Inventory control, monthly and yearly audits of Customers material in building.

Shipping and receiving of products through-out the world

Creating Customs Invoices

Maintaining customer service care, problem solving and building trust with our customers.

Oversaw 20 -45 accounts through my years at the company.

Assistant Foreign Trade Zone Coordinator, filing of customs paperwork, maintaining of FTZ Files, filing annual report with the Port of Tacoma, and consolidation of product and records according the FTZ Rules and Regulations.

Wrote SOP for handling of all warehouse Accounts.

Help write contracts for new accounts and build their accounts in our WMS System.

AS400, WMS, Anzio, Truckmate Programs

Clerical Assistant

August 2002 – June 2003

AAA Alarm & Security – Phoenix AZ

General office tasks performed as well as some Operational Tasks to do with programming of Alarm systems.

Multi-phone lines, filing, data-entry, ten-key, faxing, invoicing.

Scheduling work orders, downloading alarm systems on computer, maintaining customer database.

Answering all incoming calls and changing alarm codes and troubleshooting issues with alarm systems.

Owner/Manager/Caregiver

November 1990 – June 2002

Bishops Assisted Living - Cottonwood AZ

Started as housekeeper, worked my way up to a caregiver, then Adult Care Home Manager, then Owner of Two homes. Experience in all aspects of owning and operating a small business. I was considered a working manager, on the job 40 hours a week.

Payroll, taxes, managing staff, advertisement, billing, ordering of supplies, grocery shopping.

Housekeeping, cooking, record keeping, medication control.

Handled all communications with physicians and other home health care agencies and nurses, trained by nurses to give Insulin shots, catheter care, b-12 shots, geriatric care, and bed sore care. Took care of all activities of daily living for my clients so they could be comfortable with their needs.

Had max of 20 residents 10 in each home, max of 12 Employees between the homes.

Responsible for all the hiring and firing, continuing education, evaluations, and staff meetings.

Education

Associate of Applied Science: Office Administration

Yavapai College – Cottonwood AZ

AAS/Office Administration degree specializing in Medical Admin with word processing Certificate. Graduated with honors.

Certifications

2015 Lean Process MGR Training Genco (3PL)

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