KEITH VANNAH C. PONGOT

#* ****** ****, ******* **. Guevarra Street

**** ****** ****, *******

SAINT LOUIS UNIVERSITY

BACHELOR OF SCIENCE IN TOURISM MANAGEMENT

Email: adhyup@r.postjobfree.com

Skype: live:arianneeasy

+639**-*******

PERSONAL INFORMATION

Date of Birth: 28th, March 2000

Sex: Female

Height: 5’4

Civil Status: Single

Citizenship: Filipino

With a demonstrated history in journalism, volunteerism, taking part in student political parties and church engagements, I’m seeking for self improvement where I can diversify and showcase my skills gained in school. My goal at this point in my career is to capitalize upon new opportunities for career development within an organization that values hard work, integrity, and results. I look forward to hearing if I’m a good fit for this opportunity.

EDUCATIONAL ATTAINMENT

College- Bachelor of Science in Tourism Management,

School of Accountancy, Management, Computing and Information Studies

Saint Louis University-Baguio

2019-Present

Dean’s lister

Senior High School- General Academic Strand

Zaragoza National High

2017-2019

San Rafael, Zaragoza, Nueva Ecija

With High Honors Top 1 Overall all General Academic Strand

Junior High School-Pilot Special Section

Zaragoza National High School

2013-2017

San Rafael, Zaragoza, Nueva Ecija

With High Honors Batch Salutatorian

` Elementary School

San Antonio Village Elementary School

2012-2007

With Honors Top 4-Second Honorable Mention

SKILLS

Computer literate

Excellent verbal and written communication skills (English and Filipino)

Friendly, honest, hardworking, adaptable, trustworthy, can work in minimal supervision

Excellent customer service skills that ensure client satisfaction.

Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stress clients, canceled orders/transactions and other office emergencies.

Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized customer experiences that meet their expectations.

Extensive knowledge and education in Tourism and Hospitality Industry.

WORK EXPERIENCE

Part time Travel Agent Consultant (August 2019-Present)

Baguio-Benguet

Duties and Responsibities:

1.Coordinate transportation, accommodations, and itineraries for domestic and trips for clients in Baguio City based on client’s needs, budgets, and expectations.

2.Develop client intake forms and interview processes that enhance the ability to understand client requirements.

3.Network with representatives of hotels, transient, tourist attractions, and other destinations to create deals that saved clients and average of 25 percent per trip.

4.Handled customer service issues, including unhappy clients, overbooked hotels, mistakes in the itinerary, and other last-minute problems.

Part Time Private Tutor (June 2017-Present)

Zaragoza– Nueva Ecija

Duties and Responsibilities:

1.To help students learn, reviewing content with them, explaining how to solve problems and checking completed work.

2.Help students develop study skills and organization techniques to help improve their academic performance.

CERTIFICATES ATTAINED

CERTIFICATE IN INTERCULTURAL AWARENESS AND CULTURAL DIVERSITY: MASSIVE ONLINE OPEN COURSE (IACD MOOC)

Company: Erasmus and Friends European Union

Description:

Intercultural awareness is, quite simply, having an understanding of both your own and other cultures, and particularly the similarities and differences between them. I learned how to understand that people from different cultures have different values and is the foundation to good intercultural relationships. This experience helped me in effective strategies for learning and working in multicultural environments and will help you improve your intercultural competence and communication skills.

TESDA NC II RECEIVING AND RESPONDING TO WORKPLACE COMMUNICATION

Company: Technical Education and Skills Development Authority

Description: Competency which covers knowledge, skills and attitudes required when responding, participating, leading, utilizing, managing and sustaining effective communication. receive, respond and act on verbal and written communication.

TESDA NC II Front Office Services

Company: Technical Education and Skills Development Authority

Description: In this experience I was able to identify the tasks and roles performed by the staff of the FO department; identify Describe FO work shifts and scheduling practices; Enumerate traits and qualities that an FO staff should possess; Identify supporting equipment of the FO department; and Perform clerical procedures.

TESDA NC II FOOD AND BEVERAGE SERVICE PASSER

Company: Technical Education and Skills Development Authority

Description: Discussing the importance of the food and beverage service industry to the tourism sector; Identifying the duties and responsibilities of a food and beverage service staff; Practice the professional skills required for a food and beverage service staff; Observe personal safety practices; and Observe the rules of good housekeeping.

HONORS AND ACHIEVEMENT

Asia World Model United Nations II 2019

Country Delegate (Russian Federation)

January 30-Feb 2

Bangkok-Thailand

Editor-in-Chief The Link/Ang Ugnay

2016-Present

Zaragoza National High School Official School Publication

Most Outstanding Campus Journalist

2016-2018

Zaragoza National High School- Nueva Ecija

Asean Youth Engagement Summit 2019

Delegate

February 20 - 23, 2019

GT - Toyota Asian Center,

University of the Philippines Diliman, Quezon City

Bali Model United Nations 2019

Country Delegate

March 22-25

Bali-Indonesia

SEMINARS / TRAININGS ATTENDED

Leadership Youth Training

2016-2017

Zaragoza, Nueva Ecija

Preacher’s Youth Training

The United Methodist Church

2016-2017

Zaragoza, Nueva Ecija

Vacation Church School Seminar and Workshop

The United Methodist Church

2016-2017

Blessed Hope United Methodist Church

On the Job Training

Municipality of Zaragoza, 2018

Hobbies and Interests

I love to travel, and I have visited every National Park in Baguio City. I also visited few countries internationally. In my spare time, I go hiking and enjoy being outdoors. I also love to bake, write columns I actually participate in some journalism competitions.

CONTACT REFERENCES:

Mr. Anton Baltazar- Saint Louis University Instructor

Rotaract-Baguio President

Phone number: 099*-***-****

Ms. Eliza Joyce Encelan- Saint Louis University Tourism and

Hospitality Department Head

Phone number: 093*-*******

Email: adhyup@r.postjobfree.com

Mrs. Catalina A. Salum- Zaragoza NHS Principal

Phone number: 093********

Email: adhyup@r.postjobfree.com

Mrs. Marilyn T. Aquino- Senior High School Adviser

Phone number: 090********

Email: adhyup@r.postjobfree.com

Mrs. Isabel Telio- Saint Louis University Instructor

Email: adhyup@r.postjobfree.com

Contact this candidate