Customer Care Sales

PERSONAL INFORMATION

Name: Ajeck Laronette Aboh

Nationality: Cameroonian

Location: Abu Dhabi

Telephone: +971*********

Email: **************@*****.***

Visa status: visit visa

Material status: Single

POSITION: RECEPTIONIST/ CUSTOMER SERVICE

OBJECTIVES

Seeking a position in the field where excellent analytical, physical and technical skills can be utilized to improve the company's profitability, and improve professional knowledge.

COMPUTER SKILLS

Advance data processing certificate

Excellent knowledge of MS office suite with advance computer general knowledge

General computer knowledge and knowledge of computer related appliances

WORK AS A RECIEPTIONIST AND PROVIDE THE BEST QUALITY OF CUSTOMER SEVICE IN BELAVILLE HOTEL.

WORKED AS A WAITRESS IN ABU TOKYO RESTAURANT.

- A customer oriented and excellent communicator possesses 3+ experience as Customer Support Executive.

- Excellent in conveying the customer’s requirement to the team.

- Excellent in converting the Daily targets into new assignment.

- Expertise in taking follow up on daily basis.

- Expertise in working with a team

- Ability to persuade the people.

- Ability to produce the best result in pressure situation.

Responsible for maximizing sales and providing excellent customer care to shops, hotel, institutions, company’s customers. Constantly working to develop and increase sales under the supervision of the Shop Manager.

Duties:

§Operating the tills, including cashing up and completing paper work at the start and end of shift.

§Completing sales sheets at the end of the day.

§Ensuring that the shop counter is always manned.

§Processing cash and credit card transactions accurately & efficiently.

§Following policies & procedures relating to cash & stock handling.

§Checking the inventory listing with actual stock on the shop shelves and reporting and discrepancies to managers.

§Handling customer’s complaints in a professional and diplomatic way.

§Setting up promotional displays.

§Organizing promotional events.

§Attending training sessions.

§Promoting the shop and its products at every opportunity.

§

DUTIES AND RESPONSIBILITIES

- A customer oriented and excellent communicator possesses 3 experiences as Customer Support Executive.

-

Welcome customers with warm greetings and smile, usher them in and get them seated to a table depending on their number, present them the menu and offer them water to drink.

Check on customers to see if they are indicating and demanding for their order to be taken, and then takes customers’ orders in a friendly and smiling manner making suggestions and giving them the best.

Enter orders sequential into the system and serve them to customer in the standard sequence or as demanded by the customer

Answer phone calls on customer orders for delivery and pickup, reservations and inquiries and give excellent responses and timings to customers.

Receive deliveries from suppliers and maintain FIFO system of inventory

Prepare drinks for customers when assigned to, including soft drinks, coffees, juices as per company standards.

EDUCATIONAL QUALIFICATIONS

YEAR

CERTIFICATE OBTAINED

INSTITUTION

2014

G.C.E. ORDINARY LEVEL CERTIFICATE

ABCHS Douala

2016

ADVANCE LEVEL CERTIFICATE

ABCHS Douala

2013

UNIVERSITY IN DOUALA (1st year)

INSTITUDE UNIVERSITY OF THE COAST

LANGUAGE SPOKEN: FRENCH AND ENLISH FULLY FLUENT

Hobbies

Talking to people

Swimming

Cooking

Reading and computer.

Contact this candidate