David J. Adamovic

*** ****** ***** **, ****** Brook NJ 07663

adhypa@r.postjobfree.com

201-***-****

Desktop Support Professional

Highly qualified Technical Support professional experienced in PC support, upgrades, maintenance, troubleshooting, repairs, and in end-user desktop and network support. I possess exceptional customer service skills with excellent communication and interpersonal skills. I am capable of taking projects from conception through implementation and completion. I am a hard-working self-starter, an active and involved team member, and detail and result oriented.

CORE IT COMPETENCIES (NOT A COMPLETE LIST)

IT Strategy & Execution

Program & Project Management

Regulatory Adherence (SOX)

Remote & Mobile Access

Application Development

Writing IT Policies

Information Architecture

Disaster Recovery Planning

Mergers & Acquisitions

Outsourcing & Contract

Risk Assessments

Business Impact Analysis

IT TECHNOLOGIES (NOT A COMPLETE LIST)

MS Windows Server 2008, 2012

MS XP, Vista,7, 8.1, 10 & Mac

OS X

Network Plus

MS Exchange 2003, 2007, 2013

MS Active Directory

Conference Room Support

Market Data Support

(Bloomberg, Factset, Reuters, Baseline, CSFB Holt, Morningstar, Tradeweb)

Juniper Neoteris

Oracle and SQL Support

Hyper V Virtualization

Blackberry, Android, & Apple Mobile Support

Desktop Administration

Blackberry BES

Nortel VPN

Business Objects

Avistar Video Conference

Windows to Go

Printing and configuration

EXPERIENCE

Pendulum Capital Markets

August 2017 – Present

Desktop Support/System Administrator

Performed daily support for clients in a mortgage/brokerage environment.

Responsible for all Desktop/Server Support -

·Responded to requests for technical assistance in person, via phone, and remotely for the following technologies: Windows and Mac OS based Laptops & Desktops, Tablets & Smartphones (IOS & Android), and Microsoft Office (2003, 2007, 2011, 2013, 2016, Office 365)

·Surgically removed viruses, root kits, ad-ware, spyware, and other malware on systems. Installed and set up Anti-virus and other anti-malware software.

·Created user accounts and managed access control of desktop and network applications.

·Install new PC’s and printers (Hardware and Software)

·Perform routine maintenance on all user accounts, data files, and mailboxes.

·Create and configure user mail boxes, add or remove permissions through mail server.

Intercept Pharmaceuticals October 2015 – June 2017

IT Onsite Service Technician

POSITION SUMMARY:

Desktop Support Engineer providing end user support with computer-related and audio-visual problems. Office 365 Administrator, Exchange Administrator and conference room support with Cisco and AMX systems. Maintain helpdesk type systems like ticketing system and imaging software, basic networking, network printing, audio/video and telephony (VOIP) skills.

ESSENTIAL FUNCTIONS:

To perform this job successfully I am able to perform each essential function satisfactorily.

Exceptional Customer Service

Help maintain and assist in operating all audio video equipment

AV support Cisco EX90, Cisco CTS-MX700, MX800, D-2 CAM, Cisco TelePresence Video Conference

AMX Touch Panel, AMX Modero NXV-300

Sennheiser handheld and clip on microphones

Active Directory Administrative Center

Office 365 Administrator, Exchange Administrator

Windows PC hardware (desktop/laptop), software support and smart phone/tablet support

MDM AirWatch

CroudStrike antivirus management

Single Sign On OKTA management

iPhone, iPad, and iMac Support

Acronis True Image 2016 Server Deploy Server. Norton Ghost

Providing technical support, deployment, configuration and installation of computers – Windows 8.1, 10

Perform hardware diagnostics and coordinating repairs

Install and test computers, printers, copiers (Canon) and other peripherals; configuring operating systems, and application software packages

Support Cisco VOIP phone system

Open and close IT service requests, as well as manage the classification, assignment, tracking and completion of requests

Troubleshooting, diagnosing and resolving technical hardware and software issues

Create Documentation

Work on evening, weekend, and holidays when required

Pendulum Capital Markets

October 2014 – October 2015

Desktop Support/System Administrator

Performed daily support for clients in a mortgage/brokerage environment.

Same responsibilities as mentioned above.

UBS - Desktop Support Manager - New York, NY June 2007- October 2014

Lead Associate - Onsite Services – End Users Services

Retained by this multinational firm to support, implement, and evaluate the entire desktop environment. Acting as the lead technician and managing the entire IT desktop support team.

Watch over all desktop support - responsible for helping staff with technical support of PDA's, PC's, tablets PCs, laptops, routers, scanners, printers and other applications and related technologies. Render training to staff on use of software and hardware. Provide configuration, installation and ongoing usability of desktop/laptop computers. Install equipment, parts, hardware, and furnish support for application software and operating systems. Primary point of contact for team or client escalation issues.

Market data support for all MD applications including Bloomberg, Reuters, Factset, Baseline, CSFB Holt, and WIND.

Coordinate with development, engineering, and business users to allow for properly communicated and accurate delivery of projects.

Problem Analysis - Identify and examine problems in order to understand them, generates options and recommends solutions which are logical, reasonable and realistic. I deal with difficult, complex and multi-faceted problems, involving many sources of information, yet offer achievable and implementable solutions. I have the ability to solve unique and non-recurring problems.

Manage Active Directory and Home Directories – create, delete, and provision user accounts.

Client Focus - Build and sustain long-term relationships with internal and/or external clients based on mutual understanding, trust and respect. Focus on identifying and meeting client needs in the most effective way.

Responsible for remote support of traveling users and home users with secure ID VPN

MTM Technologies - New York, NY, Valley Cottage, NY April 2002 – June 2007

Field Engineer (September 2004 – June 2007)

During my five years with this technology company, I rose from a help desk analyst to a field engineer reporting to the head of IT. I provide excellent customer support skills and support with our clients and moved on to supporting desktop/server and network infrastructures in New York City.

Server and desktop support, maintenance, and administration.

Network implementation, configuration, and support for LAN and WAN technologies.

Help Desk Analysts (April 2002 – September 2004)

Provide desktop/server and application support via phone, e-mail, remote access.

Compaq/HP/Lexmark part ordering and installation. I was responsible for all Duane Read drug store printer and router inventories.

Manage and dispatch escalated technical resources with a limited amount of resources.

Troubleshoot, log, follow up, and close project related tasks.

Dendrite International - Morristown, New Jersey October 2001- April 2002

Help Desk Operator/ Customer Support Representative (IT Consultant)

Customer support analysis for Pfizer pharmaceuticals sales force team of over two thousand employees. I was trained on Pfizer proprietary software and responsible for supporting their sales force.

Key Responsibilities:

Support Dendrite proprietary software, Microsoft operating system and office applications.

Application support including dial-up software and VPN connections.

Assist remote clients with instructions on hardware or software related issues.

Supply remote diagnostics and troubleshooting.

Escalate problem cases to the appropriate operations departments.

EDUCATION

Millennium Institute Hasbrouck Heights, N.J. 2002-2004

Cisco CCNA training.

2003 MCSE training.

MCP

Network +

The Chubb Institute Parsippany, N.J. 2001-2002

Participated in the honors program and volunteered as a tutor.

Certificate in Computer Technical Support

Seton Hall University South Orange, N.J. 1991-1997

References Furnished Upon Request

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