Sales Power Plant

KEVIN CRAIG, MBA

**** **** **** ** • Middleburg, FL 32068 • 904-***-**** • adhyok@r.postjobfree.com Performance-focused professional with a MBA in HCM & HRM specializing in driving operations growth, process improvement, lean six sigma, building dynamic teams, creating strategic initiatives, and cultivating a strong company image with superior quality.

PROFESSIONAL SKILLSETS

• STRATEGIC ANALYSIS & PLANNING • OPERATIONS MANAGEMENT • LEAN SIX SIGMA • TEAM BUILDING & TRAINING

• CONTROL PROFIT & LOSS • PROCESS IMPROVEMENT • FINANCIAL MANAGEMENT • MARKETING & ADVERTISING

• CUSTOMER SERVICE & RETENTION • QUALITY ASSURANCE • UNION LABOR RELATIONS • START-UP OPERATIONS

• PROJECT MANAGEMENT • CONSTRUCTION MANAGEMENT • PROGRAM DEVELOPMENT • BUDGET CONTROL PROFESSIONAL SYNOPSIS

WATSON REALTY CORP, JACKSONVILLE, FL 2014 – CURRENT Realtor

Key Accomplishments

Consistently exceeded sales results from the previous year, resulting in a 40% growth in revenues.

Sold over $21,500,000 in Real Estate

Greatest increase in volume for 2017-2018

Rookie of the year 2014

LUXOTTICA, JACKSONVILLE, FL 2012 – 2014

LensCrafters General Manager

• Directed retail, lab, and Doctor’s office operations and personnel to achieve market goals and objectives.

• Managed staffing and forecasting sales targets to ensure profitability, and goals were achieved.

• Developed team building strategies for use in store and local market with other GMs.

• Directed billing and coding procedures, and HIPAA compliance for OD office. Key Accomplishments

Consistently exceeded sales results from the previous year, resulting in a 20% growth in revenues.

Lead optical team sales resulting in approximately $265,000 in sales between April and September of 2014.

Lead the store to achieve a ranking of #1 in the region for customer service metrics.

Increased new patient enrollment by 25% over previous year

Increased patient satisfaction, reduced patient waiting times, & increased patient throughput by 20% WALMART, JACKSONVILLE, FL 2010 – 2012

Operations Assistant Manager

• Directed backroom and frontend operations for a high-volume supercenter with annual sales of $150+ million.

• Indirectly supervising 450 retail associates, as well as directly managing 250+ associates.

• Spearhead inventory management on $8.5 million in active merchandise.

• Champion corporate culture and model customer service corporate values to increase quality and overall in-store experience. Key Accomplishments

Recognized as the “Market Champion” in a competitive “Customer Must Win” program.

Achieved a 38% reduction in accidents around the facility by developing effective safety plans.

Implemented new claims and service desk procedures to achieve annual savings of $1.176 million.

Yielded a 60% increase in customer experiences by implementing customer training / procedures.

Selected as Regional First Responder to settle and diffuse labor issues with other stores in the region.

Reduced on-hand inventory from $7.5 million to $2.5 million by successfully managing the IMS system. PROFESSIONAL SYNOPSIS (CONTINUED)

BALLY TOTAL FITNESS, JACKSONVILLE, FL 2006 – 2009

Area Director • Franchise Owner

• Strategically directed operations for multiple locations with direct accountability for market profit & loss.

• Facilitated start-up of new facilities, as well as providing direct capital creation, identifying new opportunities, and leading regional expansion.

• Led lucrative site selection, lease negotiation, facility design, and construction management of multiple locations.

• Optimized use of resources and maximized revenue by developing, negotiating, and administering diverse project contracts.

• Liaised among investors, franchising corporation, local community, investment bankers, and other business partners.

• Designed and developed a state of the art 33,000 sqft facility, successfully completing the project early and under budget.

• Facilitated contract negotiations and equipment purchases for multiple locations.

• Directed all facets of HR, including key policies, expense control, budgeting, and performance evaluations for 200+ staff.

• Developed the employee handbook, generating new employment opportunity announcements, and creating new positions. Key Accomplishments

Increased sales productivity 75% in 2008 to meet or exceed goals.

Increased revenue streams 35% by integrating ancillary revenue sources.

Developed and implemented valuable corporate contracts as high as $750,000.

Drove 45% of member base to use personal training when industry standard is 25%.

Consistently outperformed 85% of Bally Corporate Clubs in sales and personal training.

Strengthened brand both internally and in local community via solid marketing campaigns.

Reduced costs 64% to achieve a savings of $1.65 million via oversight of construction projects.

Exceeded $2.5 million in membership sales in 4,500-square-foot active pre-sales facility, exceeded $3.5 million in sales in 12,000-square-foot temporary pre-sales facility, and exceeded $7.5 million in sales for two clubs in 2008. MERCEDES HOMES, JACKSONVILLE, FL 2005 – 2006

Warranty & Quality Assurance Manager

THE EDGEWATER COMPANIES, VARIOUS LOCATIONS 1996 – 2005 The Edgewater Companies are involved in commercial real estate development, with multiple entities that include construction management, project management software solutions, leasing, site work, municipal construction, power plant production specializing in hydro and green technologies. Operations Manager – ProjectEDGE (2001 – 2005)

Sales & Marketing Manager (1999 – 2001)

IT Director (1997 – 1999)

Network Administrator (1996 – 1997)

EDUCATION & PROFESSIONAL DEVELOPMENT

Master of Business Administration

Healthcare Management / Human Resource Management – Dual Concentration UNIVERSITY OF PHOENIX

Bachelor of Science in Sports Medicine/Athletic Training Minor in Business Administration

WINGATE UNIVERSITY

CERTIFICATIONS

Six Sigma - Green Belt - VILLANOVA UNIVERSITY

LMS -Leading-RE Marketing specialist LSS – Leading-RE Sales Specialist. LMS – Leading-RE Marketing Specialist LRS – Leading-RE Relocation Specialist

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