NEHA SHAW

*** ******** **.******* ** -*****

Ph: +1-737-***-**** Email: adhyoj@r.postjobfree.com

Detail oriented professional with overall 10 years of experience in different industries. Highly skilled in developing high performance teams and collaborating cross-functionally to implement business initiatives, improve workflow efficiency, and successfully leading different projects/programs. Offer excellent communication and interpersonal skills to build strategic alliances and motivate others. .

Skill Highlights-

-Strong interpersonal skills, client relationship management and people management skills.

-Acts as liaison between different stakeholders, IT team, Clients for defining requirements and change request.

-Experience in overall project/service delivery to the Clients/Stakeholders.

-Solid experience in leading and managing all aspects of project, including scope, requirements gathering, document approval tracking, Test plan and management, project plan schedule, status reporting, issue resolution, project resource allocation and budgeting.

-Expertise in different project management skills like planning,executing,mentoring, communicating,analyzing,risk management and providing support to the team throughout the projects.

-Great team player with leadership skills to influence others and keep them going to achieve the overall goals.

-Leading Overall Project Implementation right from the new project presentation, kick off meeting till the service delivery to the clients.

-Experience in leading and managing complex and challenging projects and their delivery in the fast paced environment.

-Maintaining project documentation, plans, change management and risk management. Identifying the high escalated issues and get it resolved as per their priority.

-Experience with process modeling using Unified Modeling Language (UML) to prepare graphical depictions of: Use Case, Activity, Sequence, Data Flow, and Component using MS Visio, MS Project, Gant Chart, JIRA, and Confluence.

JOB DETAILS

Conduent (June 2018-Till date)

Program/ Project Manager

Leading and coordinating project deliverables between Business, IT, and external clients.

Deliver and install technology solutions on multiple large projects

Liaison between team and client communication

Responsible for Client Service Deliverables

Lead process of issue identification and resolution

Manage the risk tracking process

Getting escalated issues resolved within timeline.

Experience with UI/UX issues .

Technical lead providing training for support staff and maintaining documentation.

Coordinate the resolution of severity 1 and 2 production incidents and problems, followed by creation and distribution of executive summaries, post-incident reporting and documentation for knowledge bases.

Work closely with business partners to build requirements, manage project execution and delivery.

Oversee the implementation of change requests, defect fixes, infrastructure migrations, software security auditing and service-related projects.

Client advocate and first point-of-contact for additional service needs, process improvements, and functional and system enhancements.

Prodigy Healthcare ( February 2017 - June 2018)

Senior Project Manager

-Develop project strategies, client management.

-Conducts periodic reviews to ensure project is on track and conducts post-project reviews.

-Sprint planning and prioritize the tasks to the team.

-Interacting with the clients on regular basis for various transactions.

-Keep all members of the team upto date with current information and paperwork.

-Defining scope, risk management and resolving high escalated issues.

-Allocating resources and budget.

Equinox-IT

(April 2013-Nov 2016)

Project Manager

Equinox is an IT service provider and consulting firm that offers wide range of services to their various clients, ranging from business process consulting, software development, designing, implementation and support.

I worked with the applications stakeholders (business, users, and application development teams) to analyze business and clients’ requirement, and coordinated the project planning and requirements gathering for the development team. Additionally, I learnt new applications such as Tableau, Client-specific technologies, system behaviors, and business processes.

My client based experience is as follows:

Client: Citigroup: The Citigroup project involved creation and management of their Transport Management website for India locations. The website was to manage the cost and logistics of the project cabs used to transport employees to their homes after 6 pm. Citibank uses various transport contractors for their employee cab services, and my project’s goal was to minimize the transport cost and maximize the logistical efficiency of the employee cab services.

Client: Convergys : Convergys is a leading provider of customer management solutions for companies around the world. I worked in the Convergys project as a Business Analyst to help in integrating a custom software to their VOIP that monitored the call drops, and used the results to track and improve their NPS score.

Client: Ultra Engineers : Ultra Engineers manufactures, exports and supplies precision heavy duty metal components for specific purposes, like Wind Mill, Sugar Industries, Heavy Projects. The Business process involved various stages with multiple parties accessing sensitive information.

U.A.Information Systems Pvt Ltd (Dec 2009 - Nov 2012)

Operation Analyst & Customer Success Associate(3 years)

U.A. Information Systems is involved in Business and Software consultancy, which includes providing the best solution in the form of custom software after analyzing the user’s needs and problems. Custom software also includes made-to-order software based on orders from specific users. I worked in the company’s Operations team as an Operation Analyst and Customer Success Associate after a year.

SKILLS & LICENSES

SCRUM MASTER CERTIFIED, SAFePOPM

MS Project

Databases : Oracle 9i, MS Access

BI Tool : Tableau Desktop 9.3

Business Analysis Skills : Requirement Gathering, BRD, FRD, JAD Session

Office Tools : MS Word, MS PowerPoint, MS Excel, MS Project, MS VISIO

Data Modeling : MS Visio

Sharepoint

JIRA

Confluence

ServiceNow

Smartsheet

Education

Masters of Business Administration (MIS) .

Bachelor of Commerce (B. Com)

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