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Desktop Support Customer Care

Location:
Ludhiana, Punjab, India
Salary:
38000
Posted:
November 18, 2020

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Resume:

H.NO.***,St.No.**,

Guru Gobind Singh Nagar,

Barota Road,New Shimla Puri,

Ludhiana (Punjab)

India

Email : adhyo3@r.postjobfree.com

Mobile no.91-987*******

Manoj Kumar

Profile

Organizing, modifying, and supporting a computer systems.installs LANs, WANs,Troubleshooting,Internet and intranet systems and network segments.Troubleshooting, Managing Active Directory, DNS, DHCP & Group Policy Management With domain server,Manage File Server, FTP Server & All Logic Erp,Nuron Erp,Emanage,Disha, Zenscale

Manage Domain/Workgroup Users.Router & modem, Manage server & backup.Configuration, Manage Domains & Sub domains. Configure Local & Installation, Configuration & Troubleshooting of OS s like Windows XP, 7, 8, 8.1 & 10.Domain mail system Installation and Configuration of Microsoft Office ver. 2007, 2010,2016

Assemble New Systems. Updating systems with Upgrading existing hardware, software and networks.IT technology as per, Install and troubleshoot all types of PC hardware, branded and assembled.

Organization required, Install various system applications & software’s commonly used. Ability to hook-up and troubleshoot Internet connectivity on PCs/ Networks., Project In charge of Managing email accounts creation, deletion & configuration into email clients e.g. Outlook & Mobile Google sheets, Google drive, Google Apps.Manage Cloud/Hosted Desktop Systems provided by the 3rd Troubleshooting the connectivity issue Working payroll and escalate the same to the concerned company.Remote support through Remote Tools Team Viewer, Ammyy Admin, Windows Remote Desktop,anydesk etc.LAN/WAN administration. Handling day to day Troubleshooting, configuration/backup.

Office routine activities Testing systems to make sure that they are working properly. Daily Server / ERP Scheduled & on demand data backup and restore.

Backup Systems maintenance. Installing windows, Installation/Configuration of Network & Local printers. Firewall/Router configuration changes as per the business requirement. Ensure security of data, network access and backup of systems. Network printer IT Inventory Management - Hardware & Software.

Firewall activities IT Training to new employees & existing employees when required. The company shall be entitled to require you, at any time to perform any other administrative, managerial, supervisory and related duties.

Generate MIS report as Administer servers, desktop computers, printers, routers, switches, firewalls, phones, Personal digital assistants, smart phones, software deployment, security updates and patches. Per Management Setup, maintenance and control of CCTV camera (Technical commercial system)Required

Participating where required, in other aspects of the IT Department Total Security systems

Experience 19 YEARS

2000–2001 Virsa Knits (India) Ludhiana, INDIA

SENIOR COMPUTER ADMINISTRATOR

1.Maintain Accounts in Computer

2.Make Payroll or Wages

3.Billing & Sale Reports & analysis

4.Inventory

5.internet surfing and emailing

2001–2004 Logic Software solution Chandigarh, INDIA

SENIOR CUSTOMER CARE EXECUTIVE & ERP IMPLEMENTOR

1.ERP software Installation

2.Software Training of Accounts,Payroll,Production,Inventory and Reports

3.Barcode Setting of goods

4.Help to software developers for making software updates

5.Internet Surfing and email and net-meeting

6.Live on internet solutions of ERP software

2004-2017 Saumya Clothing Co. Ludhiana, INDIA

SENIOR COMPUTER ADMINISTRATOR(EDP HEAD)

1.Maintain Accounts in Computer

2.Make Payroll or Wages

3.Billing & Sale Reports & MIS analysis

4.Inventory,stock,Manfucaturing production wages in erp

5.Barcode setting for goods

6.Supervise all 12-15 computers work

EDP/IT HEAD

2017- to Present Saggi Knits Pvt.Ltd. Ludhiana, INDIA

1.ERP implementator,and erp troubleshooting

2.Desktop Support, Hardware troubleshooting

3. Network Lan-Wan Setting.

4.Maintain Accounts,MIS Reports,Payroll,production

5. Erp Training to all staff.

6.Google drive and Google sheet working

Education

1998-2000 B.A General 1-2-3

Degree in Bachelor of Arts from Panjab University in first class

Interests

Playing Cricket

Computer Education

2 year Diploma in Computer application SCIT Ludhiana,Punjab,INDIA

Personal Details

Name : Manoj Kumar

Father Name : Sh.Krishan Lal

Mother Name : Suman Kumari

D.O.B. : 02.05.1979

Marital Status : Married



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