AYANNA DAVIS

* ****** **** *** ** • Yonkers, NY *0710

Phone: 646-***-****

Email: adhylk@r.postjobfree.com • LinkedIn: https://www.linkedin.com/in/ayanna-davis-21a2a157/

SUMMARY OF QUALIFICATIONS

Highly efficient project planner armed with cross-communication expertise and recognized success in providing outcomes-based client services and support, executing scalable projects and coordinating operational communications to achieve company and departmental goals.

EDUCATION

S.I. Newhouse School of Public Communications at Syracuse University Syracuse, NY

Master of Science, Communications (Public Relations Specialization) December 2017

The College of Arts and Sciences at Syracuse University

Bachelor of Arts, Political Science May 2015

Minor: Global Security Studies

PROFESSIONAL EXPERIENCE

The Port Authority of New York and New Jersey (PANYNJ) New York, NY

Project Coordinator-Port Authority Trans-Hudson Corporation (PATH) Nov 2016- Present

Organize social media posts on train car cleanliness to administer nightly report to senior staff using Microsoft Excel

Distribute internal communications throughout divisions using Outlook and Signup Genius

Outline company activities and compose write ups for company’s seasonal newsletter using Adobe InDesign every three months

Analyze feedback through Salesforce to determine the various types of concerns received to understand customers’ needs

Formulate weekly reports from customer feedback to present to executive staff

Craft and conduct 20 weekly customer service feedback surveys using QuickTap Survey

Administer weekly analytics report to analyze trending concerns from Quick Tap Survey results

Produce surveys to collect feedback from members of company’s advisory group

Design marketing materials in the forms of flyers, brochures, and social media graphics for company events and initiatives

Maintain company’s internal website with updated content and documents

Manage employees’ participation in customer outreach sessions using Outlook and Signup Genius

Supervise volunteer participation in PATH’s initiative, PATH Performs! which showcases numerous talents at company facilities, using Signup Genius

Coordinate and facilitate 4 networking events annually to allow interns to learn about various career fields in company through leadership panelists

Represent PATH at weekly customer outreach sessions to publicly to meet with customers, listen to suggestions/ concerns, and share resources with them

Schedule interviews to fulfill internship position for division

The Port Authority of New York and New Jersey (PANYNJ) New York, NY

Management Intern-Port Authority Trans-Hudson Corporation (PATH) July 2015 - Nov 2016

Created Customer Services Job Description Manual to be distributed throughout company to train employees on providing efficient customer service

Generated correspondence for over 100 daily customer concerns by investigating and finding solutions to customer concerns via email, telephone, and Twitter

Office of New York City Council Member Ben Kallos New York, NY

Fall Intern Sept 2015-Dec 2015

Recorded notes for the council member on his behalf at three community council meetings

Resolved over 100 311 City Service-related issues such as construction issues, sanitation, housing, etc. for constituents of the district

Canvassed for promotion to start a Business Improvement District in the council member’s district by pitching the business idea with over 20 business owners in the council member’s district

SELECTED ACHIEVEMENTS

Connected with charitable organizations to build partnerships and solicit 40,000 donations of Personal Protective Equipment (PPE) kits for PATH employees and passengers to ensure safety during COVID-19 pandemic

Formed online application for company’s advisory group via Quicktap Survey

Designed new layout for company newsletter using Adobe InDesign

Created logo using Adobe Illustrator for marketing materials for company Women’s History Event

Hosted Take Your Sons and Daughters to Work Day program with workshops to demonstrate future working environments to employees’ children

Arranged and Supervised employee participation during 2018 PATH Ambassador Program using Signup Genius from May-August

Arranged in-station outreach for 2019 & 2020 Weekend Closures at WTC via Signup Genius

Orchestrated and Oversaw employee participation during 2017 NY Penn Station Outage Ambassador Program using Signup Genius

SOFTWARE AND APPLICATIONS

Microsoft Office Suite

Adobe Creative Suite

Aperture

WordPress

Quicktap Survey

Signup Genius

Facebook

Instagram

Twitter

Social Studio

Salesforce

Google Suite

Microsoft Planner

Microsoft Teams

Microsoft SharePoint

SKILLS: Customer Service, Writing, Video/Photo Editing, Event Planning, Data Management, Wireframing, Social Media Analytics, Time Management, Communication Skills, Scheduling, Design, Problem Solving, Outreach

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