Danielle Hueramo

adhyl2@r.postjobfree.com www.linkedin.com/in/dhueramo 773-***-****

Manager Strategy and Operations

Strategic leader with proven ability to problem solve, plan, and drive operational efficiencies. Highly motivated, self-starter, and results-oriented with over 10 years of progressive experience across a broad range of operations, projects, and industry knowledge. Proven ability to drive performance, organizational change, and metrics while combining leadership habits to manage projects, product launches, market analytics, and business vision.

SKILL SET:

Professional Experience:

Grubhub

Manager, Strategy and Operations - Enterprise Grubhub September 2019 - Current

● Analyze Enterprise brand P&L/service metrics for effectiveness while identifying gaps and opportunities. Manage projects and work streams with stakeholders to enhance Product, Sales, and Operations

● Collaborate cross-functionally with all lines of business and stakeholders to implement strategies, pilots, and projects

● Develop all SOPs for Enterprise Operations and Logistics Key Accomplishments

● Originated Brand Expansion process aligning launches and coverage for Tier 1 partners strengthening driver recruitment funnel, market and engagement communications, and market levers

● Enhanced Order Exceptions Tool for Enterprise leading to a 6 min decrease in Click to Door Metric and 200 bps decrease in cancellations

● Manage > $16 million P&L with a created $5 million budget for driver escalation and bonus pay implemented through enhanced tool set

● Created and implemented Operations Service Level Agreements for Enterprise Partnerships, streamlining achievable metrics and creating consistency across Brands, Segments, and Enterprise Advisors. Constructed Enterprise Cancellation goals leading to a 250 bps decrease

Manager, Market Operations Incubation and Expansion Grubhub October 2018 - September 2019

● Analyze P&L targets and create actions to enhance service and cost

● Manage projects and works with stakeholders to enhance Product, Sales, and Operations

● Develop and enhance new SOPs for Operations Specialists and Market Management of Incubation and Expansion Key Accomplishments

● Built expansion team responsible for launching, overseeing, and stabilizing > 300 markets for enterprise partners. Created and streamlined launch process,and scaled to organization enhancing go live process allowing for efficiency launches on a rolling basis

● Created minimum scheduling and rolled out to full organization decreasing cost by > $600,000 annualized

● Drove product initiative to enhance the dispatching tool creating efficiency in Operations Specialists tasks. Collaborated in department reorganization and matrix rollout

Groupon

Manager, Head of Getaways Market Management Groupon Getaways April 2016 - October 2018

● Drive team performance, metrics, and behaviors for deal optimization, operational efficiency, and deal performance analysis.

● Liaise with Product and Engineers to create awareness of business needs, issues, and product performance

● Execute product rollouts, continued education trainings, and development/mentorship programs

● Manage business projects, improve product competitiveness and support revenue generation Key Accomplishments

● Lead Deal Days Live initiative creating increased operational efficiency. Decreasing re-feature deal count by 10% increasing deal days live by 10%, and driving live deal analysis by > 30% MoM.

Program Management Building Teams Department/Role Development

Change Management

Strategy and Business

Planning

Process and Operation

Streamlining

Startup growth and

development

Management and

Managing Millennials

Data Visualization

Partner Management

Tableau, SQL, and

Report Creation

Risk Management

Training and Continued

Education

Deal Optimization

Process and Project Rollout

Human Resource

Management

● Re-structured N.A. planning team. Hired international support team in our Poland office. Developed onboarding training and continued education school.

● Collaborated on Getaways Connect Product resulting in over $12 million dollars in new business revenue and 10% of all NOR.

● Lead Fraud Loss Project decreasing Fraud Loss by > $30,000 in 2017 and > $45,000 YTD.

● Created Risk Management process for enhanced tracking of natural disasters, impact, CS refund process, and partner tracking. Resulting in >$250,000 in insurance claim back to bottom line. Market Manager Team Lead Groupon Getaways October 2015- April 2016

● Adapted internal processes to execute operational needs of high-value hotel partners. Built and trained department on timely communication to internal and external stakeholders

● Reported and summarized impacts of issues. Communicated to stakeholders. Developed and streamlined process change.

● Developed training to improve peer performance.

Key Accomplishments

● Created deadline dashboard resulting in cross-department efficiency saving > 90 hours a quarter.

● Created Market Management Best Practices, resulting in a team resource library ensuring consistent support across all members of the Market Management team.

Market Manager Groupon Getaways December 2014- October 2015

● Maintained over 400+ hotel partnerships by managing exposure, supply, and revenue. Consult and analyze tiered books of business. Launch over 25+ features for a team of 5 reps weekly through strategic planning, industry analysis, marketing, and advertising.

● Accountable for KPIs, GR, and market analysis. Continued analysis of industry data to fulfill occupancy periods and maintain competitive stance.

● Implemented and monitored/controlled products (Getaways Tonight and Extranet) to partners. Create, and provide training on communication templates, deadline management, process efficiency, and lean operations internally across Market Manager and Sales departments.

Key Accomplishments

● Managed CMLA region resulting in + of 30% NOR YoY

● Built and rolled out daily communication process between Sales and Market Management contributing to 3% increase in operational efficiency.

Project Manager Women @ Groupon Community and Volunteer March 2014- 2018

● Strengthened Groupon Culture by creating an environment to empower women. Promote development, networking and service opportunities that foster a diverse perspective within the company.

● Developed and built community partnerships. Execute full-cycle project management for community partners and events while leading the community and volunteer committee.

Key Accomplishments

● Created Community and Volunteer channel for W@G Employee Resource Group

● Created and maintained a yearly calendar of events recruiting > 50 new volunteer members who logged over 500 volunteer hours.

Regional Account Manager/ Market Food and Drink Specialist August 2013- November 2014

● Built profits, and revenue for over 1000+ local business campaigns. Maintained exceeding metrics securing placement as a top 5 Regional Account Manager.

● Analyzed merchant data to maximize ROI. Implemented full suite of products & services (Gnome tablet, Breadcrumb, and Merchant Center). Trained merchants and team on implementation, troubleshooting, and best practices.

● Communicated functionality, partner use, and bugs to the development team for resolution. Key Accomplishments:

● Top 5 Regional Account Manager. Selected by CEO to join specialized team for market expansion and partner management

● Launched first ever cross-functional deal between Bi-Rite Creamery and Grassroots team.

● Pilot member for multi-projects; Groupon University, Process Funnel, G3 product JPMorgan Chase

AVP Assistant Branch Manager Sales February 2012- July 2013

● Used sales leadership, management, and operational expertise to build sales growth, and customer retention.

● Grew business for over 25 team members. Direct coaching and development to the team, cultivating long-term business, private client, and consumer relationships.

● Drove results in customer acquisition and attrition. Analyzed P&L, maintained operational and Audit Compliance, built schedule/execution of all internal audits and controls. Key Accomplishments:

● Grew investment portfolio by 12 million dollars

● Lead branch in increased CSAT scores

● Training center and change management liaison for North Chicago Region Education and Certifications

DePaul University, Chicago, IL Project Manager Certificate DePaul University, Chicago, IL Bachelor of Science in Business Management Professional Development

Board Member: Young Leaders Society United Way of Metro Chicago Board Member:Opera Lofts Condo Association Member: DePaul University Chicagoland Young Alumni Committee and Corporate Connector

Contact this candidate