CURRICULUM VITAE

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CONTACT INFO

Name: Chong Wen Xing (张梓欣)

Permanent Address: 16, Jalan Muhibbah, Taman Kerjasama, 86000 Kluang, Johor. Residential Address: Blk 216 Bukit Batok Street 21, #06-293, Singapore 650216 Contact Number: (+65) 9710 2589

Email Address: adhykx@r.postjobfree.com

PERSONAL PARTICULARS

Age: 30 years old

Date of Birth: 23th December 1990

Nationality: Malaysian

Race: Chinese

Gender: Female

Religion: Buddhist

Marital Status: Single

CAREER OBJECTIVE

To obtain a position that will enable me to use my organization skills, educational background, past working experience and ability to work well with people. Explore myself into working environment and to grow while meeting the corporation’s goals. EMPLOYMENT

Company : FeiFah Medical Manufacturing Pte Ltd/ Victoria Travel and Coach Pte Ltd Position : Operation Manager

Period : June 2019 to Present

Job Description :

● To produce good quality quotations using the standard format and within the agreed deadlines for your market.

● To handle inbound tours from China group from Medical, Shopping, Non Shopping.

● Handle overall MICE event.

● Customised the overseas Student Group tours by liaising with different suppliers to accommodate to their request when they visit Singapore.

● Travel oversea often for branding awareness and client servicing.

● To ensure that all services are booked well in advance of the date of travel

● To log all new requests and follow-ups.

● To maintain close communication with the relevant suppliers at all times on the progress of the bookings

● To maintain close communication with the relevant clients at all times on the progress of the bookings

● To offer the clients as many additional services as possible in order to increase the income per group

● To respond to complaints and feedbacks in a timely manner.

● To identify opportunities to improve operational and service methods / procedures eg. Find partnership with transportation, hotels, food companies.

● Oversee the operational flow, budgeting, profit and lost.

● Oversee the Booths and outlets selling FeiFah products by training the promoters to hit their personal target.

Company : Microcast Pte Ltd

Position : Customer Service Executive

Period : June 2018 to May 2019

Job Description :

● Prepare Performa invoice and order acknowledgment

● Prepare shipping documents and email shipment advice to customers

● Prepare weekly sales report and packing of shipment

● Liaise with courier service providers on shipment schedules and quote as per published rates.

● Tracking of shipments and interact with global customers

● Answer telephone enquiries/ calls and emails

● Handle customers’ complaint

● Work closely with Warehouse Operations to ensure timely and accurate movement of inventory and shipments

● Tracking and monitor of customers POs

● Compliance to EMS, Continuous operations and service improvement

● Liaise with Quality Engineer and RF Engineer on RMA units Company : Interval International Pte Ltd

Position : Senior Tour Ambassador

Period : November 2017 to May 2018

Job Description :

● offers high-quality products and benefits to resort clients and about 2 million families who enrolled in various membership programs.

● Manage large amounts of inbound and outbound calls in a timely manner

● Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

● Seize opportunities to upsell products when they arise

● Build sustainable relationships and engage customers by taking the extra mile Company : Synergyinthesky Pte Ltd (1 Altitude Gallery) Position : Senior Tour Ambassador

Period : July 2015 to November 2017

Job Description :

● Provide assistance and information to visitors.

● Maintain knowledge of promotions and policies regarding payment, exchanges and security practices

● Upsell and cross-sell gallery products

● Facilitate group visits, school group, walk in customers including meet-and-greet with VIP guest.

● Perform sales transactions for gallery admission.

● Perform daily opening and closing of counter, including generating and reconciling daily sales reports

● Maintain sufficient level of brochures and general tidiness of the ticketing counter

● Manage feedback and perform service recovery in accordance to stipulated guidelines

Company : AEGIS BPO Malaysia Sdn Bhd

Position : Travel Centre Consultant

Period : 7th July 2014 to June 2015

Job Description :

● Works at the call centre for Expedia (www.expedia.com.tw) and Hotel.com.

● Provide service to the customer who needs to do hotel booking / flight booking, cancellation booking (hotel/ flight) and refund.

● Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

● Maintains call center database by entering information.

● Keeps equipment operational by following established procedures; reporting malfunctions.

● Determines requirements by working with customers.

● Answers inquiries by clarifying desired information; researching, locating, and providing information.

● Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

● Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Company : BMS Sales & Services Sdn. Bhd. (Based in China) Position : Sales Executive (Counter, Booth & Fair) Period : July of 2013 to March of 2014 (8 months)

Job Description :

● Identifies business opportunities by identifying prospects, researching and analyzing sales options.

● Sells products by establishing contact and developing relationships with prospects; recommending solutions.

● Identifies product improvements or new product bundling opportunity by keeping on par with industry trends, market activities, and competitors.

● Prepares reports by collecting, analyzing, and summarizing information from customers to enhance quality service.

● Maintains professional and technical knowledge by attending educational workshops; reviewing new technologies; establishing social networks; benchmarking state-of-the-art practices; participating in roadshows and exhibitions.

Company : MYS Travel and Tour

Position : Tour Guide and Tour Leader

Period : February of 2012 to August of 2013

Job Description :

● Organize tours by groups or individuals in coaches, cars or on foot

● Look for an area that can generally be of great interest to a group or a particular group of people

● Communicate with the group/s or their representative/s about the details of the tour – assembly time and place, destination, accommodation, transportation, immigration concerns (if the tour is set abroad) and costs

● Arrange the necessary permits or letters of communication to the area of destination before the tour

● Finalize all the details with the tour group or their representative

● Offer specialist knowledge on subjects like history, arts and sciences, designs and architecture

● During the tour, communicate with your tour group in a cheerful and engaging manner

● Lead the tour group to points of interest and at the same time provide useful and interesting information in whatever medium – written, oral or through electronic presentations

● Always make sure of the safety and convenience of your tour group

● Make sure all the members of the tour group follow the schedules set

● Communicate with the appropriate officials in your tour destination – like the police, medical institution or tour destination officials

● Make sure of the hotel accommodation in case the tour is schedule for more than a full working day

● Make sure that the tour group will be sent home as safely as possible Company : Taksina Travel and Tour

Position : Tour Guide

Period : February of 2013 (1 month)

Job Description :

● Organize tours by groups or individuals in coaches, cars or on foot

● Look for an area that can generally be of great interest to a group or a particular group of people

● Communicate with the group/s or their representative/s about the details of the tour – assembly time and place, destination, accommodation, transportation, immigration concerns (if the tour is set abroad) and costs

● Arrange the necessary permits or letters of communication to the area of destination before the tour

● Finalize all the details with the tour group or their representative

● Offer specialist knowledge on subjects like history, arts and sciences, designs and architecture

● During the tour, communicate with your tour group in a cheerful and engaging manner

● Lead the tour group to points of interest and at the same time provide useful and interesting information in whatever medium – written, oral or through electronic presentations

● Always make sure of the safety and convenience of your tour group

● Make sure all the members of the tour group follow the schedules set

● Communicate with the appropriate officials in your tour destination – like the police, medical institution or tour destination officials

● Make sure of the hotel accommodation in case the tour is schedule for more than a full working day

● Make sure that the tour group will be sent home as safely as possible EDUCATION BACKGROUND

Tertiary Education

Level: Professional Certificate

Field of Study: Tourism

Year: 2010 – 2012

Institution: Kolej Komuniti Sungai Siput Perak (KPTM) Faculty: Tourism

Current CGPA: 2.57 / 4.00

Secondary Education

Level: SPM

Field of Study: Sports Stream

Year: 2005 - 2008

Institution : SMK Tun Hussein Onn

Level : PMR

Year : 2002 - 2005

Institution : SMK Tun Hussein Onn

LANGUAGES

PERSONAL STRENGTHS

● Proficient in Microsoft Word, PowerPoint and Excel

● Able to communicate smoothly with clients and colleague

● Can work independently even under high pressure

● Hardworking and goal striven

● Innovative and resourceful

● Good planning, communication and interpersonal skills;

● Keen to be part of growing department with new challenges;

● Reliable, Punctual and disciplined;

● Team player who strives to be the best;

● Customer service oriented;

● Must be Presentable with Cheerful personality;

● Highly motivated person with an outgoing personality;

● Able to work shifts, weekends and public holidays. EXTRA-CURRICULAR ACTIVITIES AND ACCOMPLISHMENTS

YEAR/ POSITION: 2004-2008

Vice President of Briged Bakti Club/ Vice Secretary of Taekwondo Active Member of Prostar Club

Proficiency (0 =

Poor, 10 =

Excellent)

Language Spoken Written Listen

English 7 7 7

Malay Language 9 9 9

Chinese (Mandarin) 9 9 9

Hakka 7 - 8

Cantonese 6 - 7

● A peer mentor (Pembimbing Rakan Sebaya- PRS) for 5 years since Form 1 to Form 5

● Red-Black belt as a taekwondo member

● Attended camp in Endau Rompin (Selai) Johor National Park in 2006 and Endau- Rompin (peta) Johor National Park in 2008

REFERENCE

Name : Ms. Brenda Xu

Job Position: Assistant Manager at 1 Altitude

Contract Number: (+65) 9710 2578

Email Address: adhykx@r.postjobfree.com

Name : Ms. Chong Kong Lan

Position: Director at Best Enrichment Network Sdn Bhd, Johor Bahru, Malaysia. Contract Number: +60-16-761****

OTHERS

Available period : One month notice

Contact this candidate