Donald Murphy

adhyi4@r.postjobfree.com

Summary:

Experienced in managing programs and projects in industries for Financial: Annuities; Retail Banking; Credit Card; Mortgage; and Home Equity; Pharmaceuticals, Consumer Care, Consumer Products, Logistics, Utilities and Higher Education, including business, risk and IT scope of work.

A results-oriented professional and proven leader with extensive experience managing domestic and international strategic programs and projects for data network and telephony, information security, IAM, application and database development and business process, addressing banking and GxP regulatory requirements of FRB, OCC, FDA and other governmental regulatory bodies, has developed and implemented program and project governance tools and processes. PMO experience, prioritizing and resourcing a portfolio of projects, building and leading program and project teams. Experienced and comfortable in communications at all levels of an organization, stakeholders, steering committee, CxO, Board, excellent people and presentation skills. Expertise in managing the creation of transparent business requirements with traceability and refinement through project lifecycle, risk and issues management, financial management, leading infrastructure and application development projects, business process analysis, improvement and implementation. Experienced in organizational change management and constant improvement process approach as a project, people and process manager designing and implementing procedures and systems to enhance overall performance. Applies forecasting and planning expertise to meet and communicate project timelines and deliverables, department and company objectives and service level agreements. Experienced with managing an off-shore model, vendors and SLAs. A successful leader with the ability to build, manage and mentor high performance and cross functional teams within matrix organizations; influential and able to gain consensus through developed communication skills and collaboration.

Detailed Experience:

Celtic Grove Consulting, Inc, Bethany, CT

December 1995 – Present

Principal Consultant - Owner

Operating a consultancy specializing in providing program and project management services on contract to major corporations and institutions in the northeast. Operated as Boomerang Consulting, LLC. From 1995 until incorporation in 2002. Individual contracts as indicated by (contract) below.

Eversource Energy, Berlin, CT

October 2019 – April 2020

Sr. Project Manager (contract)

Managing a program of capital projects to implement a new Outage Management System based on the Oracle Network Management System and Oracle Utilities Analytics tools. Organize five ongoing projects into a program of synchronized workstreams with high levels of inter-dependencies, implement process and guidelines to facilitate multiple development teams, internal and external, and multiple business teams to a common plan of deliverables and milestones, lead team to track to plan. Drive completion of business requirements and designs to incorporate solution into current environment. Solution included high availability across two data centers, mobile platform and IAM integration, support for emergency staffing during storms of additional 1,200 users assigned specific roles. Coordinate work efforts of development team comprised of internal and external resources, T&M and SOW based vendors, with cross-dependencies and a common release management process. Responsible for all financials with a total budget of $30 MM. Bring program to complete Requirements and Design and deliver a plan forward for deployment.

Kuehne + Nagel, Naugatuck, CT

October 2018 – October 2019

Sr. Project Manager/Scrum Master (contract)

Managing multiple projects within an international migration and implementation program of a cloud-based Customs Management system (Cargo Wise One.) Design and development of integrations with corporate databases and application. Acting as both Project Manager and Scrum Master, providing project leadership to business teams and project managers, team leader for BA, Developer and Testers on software development teams. Platform on Microsoft Azure cloud services, integrated to corporate IAM solution, JIRA and Confluence tools used in management of the projects.

Prudential, Shelton, CT

January 2018 – July 2018

Program Manager – Annuities PMO (contract)

Program Manager leading a program for the product launch of “PruSecure” on a new platform. Lead project managers on multiple projects and workstreams working to release the product on the Accenture ALIP platform with vendor development teams. Lead teams to develop product requirements and working with technical teams to develop, manage vendor and offshore QA testing and deploy system releases. Projects included both waterfall SDLC and agile approaches, multiple workstreams for product capabilities, new Commissions platform, Conversion from legacy system, and compliance with Suitability regulations and integration with corporate IAM solution.

MassMutual Financial Group, Springfield, MA

October 2016 – November 2017

Program Manager – Office 365 Migration (contract)

Program Manager on contract leading the company’s effort to upgrade and migrate all users and devices to Windows 10/Office 2016, Office 365 and Skype for Business. Developed a process to prepare, upgrade and migrate devices and users, with readiness, communications, training, and support, working with Microsoft Fast Track Center for migration services offshore Migrated on-site Skype accounts to Microsoft cloud-based Skype for Business with Microsoft voice and dial in services. Integrated with on-site and Verizon managed Cisco Call Manager systems. Manage multiple projects implementing supporting infrastructure and process, developed and implemented internally and through Microsoft provided and/or managed solutions, Applications QA testing and remediation, lead daily scrums. Over 12,000 device upgrades to Windows 10/Office 2016 and 30,000 migrations to Office 365 and Skype for Business, integration with OKTA and SailPoint.

Santander Bank, Boston, MA

January 2016 – July 2016

Program Manager – Regulatory Risk (contract)

Program Manager on contract leading the bank’s regulatory effort in addressing the OCC Heightened Standards. Managing the Heightened Standards PMO, a team of analysts and project managers to realign the program and integrate 18 work streams into a common program plan, identifying and remediating gaps in projects in-flight, improving communication and interaction between program work streams. Implementing process and governance for the program team to utilize in day to day management, change control, risk and issue management, communications and a consistent approach to achieve the goal of the program, enhancing status reporting to executive management and integration of the Heightened Standards program into the bank’s overall Risk Transformation program and governance.

Prudential, Shelton, CT

April 2015 – December 2015

Program Manager – Annuities PMO (contract)

Program Manager on the Annuities PMO team, managing multiple business projects for new and enhanced Annuities products, support and client facing platforms, remediation efforts for regulatory compliance. Manage projects from initiation through launch, managing a team of business subject matter experts, service delivery and information technology with on and offshore resources, collaboration via Skype. Create and maintain project plans, dashboards, financials, ensure required project artifacts are created and stored for end to end transparency and traceability.

Citizens Financial Group, Providence, RI

September 2014 – March 2015

Senior Project Manager – Regulatory Risk/CCAR (contract)

Senior project manager within the Risk PMO, specifically responsible for multiple workstreams for Risk Identification and Assessment, Risk Appetite and addressing CCAR and OCC Heightened Standards requirements. Detailed analysis for determining metrics for each risk and limits for scenario building, stress testing and modeling. Creating a sustainable plan for periodic refresh of the risk identification and assessment process. Multiple phase plan to define the risk appetite framework, statements, governance and ongoing reporting and monitoring, plan the change management approach for embedding the process through all levels of the bank.

GE Capital, Detroit, MI

May 2014 – August 2014

Senior Project Manager – Identity and Access Management - IAM (contract)

Senior project manager for the OneCapital IdM project to plan and design the migration of four instances of Sun Identity Manager to a single SailPoint IIQ instance with 500,000 identities overall, 150,000 within the GE Capital domain and 800+ applications. Managing a team of IAM project managers, architects, technical leads, DBA and developers, consisting of onshore and offshore resources and cross-functional management with the lead of a team developing business requirements and functional design to deliver an initial migration of a single business unit as a proof of concept. Planning a migration approach to create an ‘application factory’ in a final release that would enable a multi-year program of migrations, utilizing custom solution to support the migration with minimal impact to the user base.

RBS Citizens N.A., Warwick, RI

January 2014 – May 2014

Senior Project Manager – Regulatory Risk/Biggert Waters (contract)

Senior project manager for Business Process and Application Development projects related to federal regulatory compliance for mortgage and home equity products due to the Biggert Waters Flood Insurance Reform act. Working with the business lines for origination and servicing of mortgages, construction loans, business loans, home equity loans and lines of credit, coordination with Risk, legal and other regulatory project managers. Manage a team of cross functional business members, risk, legal, customer experience, project managers, project assistants, business analysts and developers to document impact on business process and systems needed in order to be compliant by the regulatory date. Develop projects from business needs analysis through implementation, including business requirements documents, design documents, vendor statements of work, application inventory, development, testing plans and scripts, and implementation plans. Applications involved included Black Knight Empower, Oracle databases, CMSI Credit Revue, FIS ALS, MSP, AFS, ISGN CTL and EZ Escrow.

Yale University, New Haven, CT

February 2012 – November 2013

Senior Project Manager/Program Manager – Identity and Access Management – IAM (contract)

Working within the Information Technology Services (ITS) PMO of the University servicing business and technology projects. Managed a project to deliver the ITS division web site (http://its.yale.edu) a complete redesign involving migration of information from the existing site, managed team of analysts, external development vendor and internal technical teams, new site based on drupal. Managed a project to update the Research Administration InfoEd application to track and monitor financial reporting of all research investigators, bringing the University into compliance with regulatory requirements regarding research grants from the NIH. Managed a portfolio of projects within the newly formed Identity and Access Management (IAM) program, building a multi-year roadmap of projects from initiation through delivery. Managed proof of concept efforts with vendors during application selection. Implemented a core Virtual Directory Services and Enterprise Directory integrated to an identity management system managing over 240,000 identities providing central identity directory, role management, attestation, federation and provisioning services. Utilized a hybrid approach of classic waterfall SDLC and agile for implementation and enhancement of new platform, utilizing daily scrum approach. Project and Portfolio Management platforms utilized to track budgets and schedules: MS Project, Quickbase, JIRA, PlanBox. Application integration included Office 365, Skype, Banner, Oracle HR & Identity Manager(OIM), Shibboleth, Microsoft ADFS, RadiantOne ICS/VDS and SailPoint Identity IQ.

RBS Citizens N.A., Bridgeport, CT / Warwick, RI

June 2009 – February 2012

Senior Project Manager/Program Manager – Regulatory/Dodd-Frank, UDAP, Card Act (contract)

Program manager in the Risk PMO for Business Process and Application Development projects related to federal regulatory compliance across mortgage and home equity origination and servicing, credit card, checking and savings business areas: Dodd-Frank, UDAP, Reg. B & Z, HR 627, Regulatory Reform Bill, Card Act. Work in coordination with RBS Citizens Program Manager and other regulatory project managers. Manage a team of cross functional business members, project managers, project assistants, business analysts, DBA and developers on and off-shore, utilized Skype for meeting collaboration. Develop projects from business needs analysis through implementation, including business requirements documents, design documents, vendor statements of work, application inventory, development, testing plans and scripts, and implementation plans. Project and Portfolio Management platforms utilized to track budgets and schedules: HP Kintana (PACS), MS Project and Plan View.. Ensured that business procedures and systems are compliant with regulations as of effective dates and work solutions to be business optimal. Work with legal and compliance to interpret regulations and understand the impact to the business. Application integration included Online Banking, CMSI Credit Revue & Cross Current, ALS, TSYS, ADM, InterConnect, TouchPoint and TRIAD, Oracle database. Worked with service providers Equifax, Experian and Trans Union, as well as custom applications.

Pfizer, Groton, CT

February 2009 – June 2009

Senior Project Manager – Application Development/Utilities (contract)

Senior project manager for projects involving disaster recovery, high availability and application development for utilities and tools. Develop project analysis through implementation, including requirements documents, design documents, vendor statements of work, application inventory, development, testing plans and scripts, and implementation plans. Project and Portfolio Management platforms utilized to track budgets and schedules: MS Project Server/SharePoint (IPM/EPM)

Citizens Financial Group, Cranston, RI

August 2008 – February 2009

Senior Project Manager – Regulatory/HMDA, RESPA, UDAP (contract)

Senior project manager in the Risk PMO for Application Development projects related to federal regulatory compliance for mortgage, home equity and lending: HMDA, RESPA, UDAP, Reg A & B, FACTA, GLBA. Manage a team of a project managers, project assistants, business analysts, DBA and developers. Develop project from business needs analysis through implementation, including business requirements documents, design documents, vendor statements of work, application inventory, development, testing plans and scripts, and implementation plans. Project and Portfolio Management platforms utilized to track budgets and schedules: HP Kintana (PACS) and MS Project. Application integration included ALS, APPRO, CMM, CMSI Credit Revue & Cross Current, Empower and Transaction Express, as well as custom applications.

Pfizer, Groton, CT

October 2005 – July 2008

Program Manager – Application Development/Data Warehouse-Document Management (contract)

Program Manager for a global document management system conversion, migrating 38 separate applications and databases into a single global validated system to be used by all Pfizer business lines for drug research, development and submission.

Initial role was as Program Planner to develop a PMO, program plan, schedule and procedures to bring program from multiple work streams that were in analysis, into an integrated, validated build and deployment process. Responsible for consolidation of multiple operating work streams and 50+ projects into a single coordinated program, including development and implementation of standardized program procedures for PMO, project management, resource management, communications, collaboration. Development of operational documentation, technical and application disaster recovery plans. Worked with multiple work stream project teams that were virtual and global in nature, to explain and implement standardized procedures. Interface program goals and needs with company policies and procedures and working with Pfizer IT Support departments.

Responsible for designing, implementing and executing a deployment strategy that would be a repeatable process used for each of the 38 system migrations, with internal and external dependencies, maintaining quality and ensuring compliance and validation requirements were met. Execution of initial deployments in pilot mode, refinement of process and incorporation of lessons learned. Hiring, training and mentoring of project managers as Deployment Mangers, to execute the remaining deployments against plan.

Operated as Global Deployment Lead together with peer in Europe, to oversee all deployments, interface with Program Governance, corporate quality/validation and regional management, manage resources, risks, issues and change management. Directed team of 12 project managers, continuing to provide mentoring and implement process improvement through lessons learned from each deployment.

Transitioned operational aspects of program to non-program Pfizer project teams to continue work beyond the life of the project and into subsequent project years. Consolidation of data from target applications, databases and infrastructure for retirement due to migration of content and users to new global system. Documentation of all components, business procedures, assets and any savings.

Program Manager – Application and Systems Consolidation (contract)

Program manager in the IT PMO for projects within an application, database and system consolidation, as part of an overall data center migration effort. Build and manage a team of project managers, business analysts and developers across several projects. Direct these teams in developing projects from analysis through implementation, including project schedules, plans, business requirements documents, design documents, vendor statements of work, application and database inventory, development, testing/remediation, validation and quality, user acceptance test plans and scripts, and implementation plans. Teams included geographically dispersed members, including off shore testing and development.

Both programs used MS Project, Project Server (IPM/EPM), SharePoint, Oracle, Documentum and eRoom as Pfizer standard project management toolset.

Citizens Financial Group, Cranston, RI

July 2004 – July 2005

Senior Project Manager – Application Remediation/Merger and Acquisition (contract)

Senior project manager for the Merger & Acquisition program, called the Enabling Program, as a result of acquiring Charter One Bank. Involved assessing inventory of over 300 applications of both banks, determining what applications and infrastructure to retire, data migrations, remediation to support ongoing business needs. Build and manage a team of a project assistant, project managers, business analysts and programmers. Develop project from business needs analysis through implementation, including business requirements documents, design documents, vendor statements of work, application inventory, development, testing and QA, user acceptance test plans and scripts, and implementation plans. Used Mercury Test Director for development/testing, Kintana and MS Project for project management. Application integration included Online Banking, CMSI Credit Revue & Cross Current, ALS, Fidelity/Alltel and TouchPoint, as well as custom applications.

Bloomberg Financial LP, New York, NY

April 2003 – October 2003

Senior Project Manager – Implementation/SAP (contract)

Project manager for document management of accounting invoices and supply chain goods receipts, utilizing IXOS software as part of the SAP R/3 implementation at Bloomberg, LP. Develop project scope and project plan, form project teams, implement communication channels and manage relationship between business customer and technology resources. Implementation of redundant SUN systems with Veritas failover as part of overall production environment disaster recovery for system. Also managed project to design and implement a Digital Mailroom where all company paper mail will be converted to electronic form and distributed electronically, also utilizing IXOS software. Project involved 100+ sites globally. Led a project team from multiple departments and from the R/3 implementation project team from SAP, leading desktop, technical and logistical processes, workflow development, testing and implementation, change management, desktop clients and training. Incorporated Sandbox, Development, QA, Training and Production systems to provide the highest level of availability and quality. Led development of a custom client for the end users to bring the scanning process an easy to use interface, complete development cycle from requirements gathering through development and delivery. Created training, rollout and support procedures and documentation, managed licensing and distribution of client software to over 10,000 desktops. Participated in company IS and BASIS change process to sponsor and implement changes to system.

DIAGEO Plc, Stamford, CT

November 2002-February 2003

Senior Project Manager – Implementation/SAP (contract)

Managed the integration of electronic document management into a global SAP R/3 rollout utilizing IXOS, in order to digitize paper input of invoices and orders and integrate images in SAP work flow. Develop solution and manage implementation of custom interfacing to SAP.

Bayer Corporation, Pittsburgh, PA and West Haven, CT

January 1998 – July 2002

IT Director - Communication Technology, North America

Responsible for project management office for and operation of LAN, WAN, domains and security, consisting of 250 sites, 100,000 ports, intranet and internet, firewalls and network security, remote access for 10,000 users, telephony and voice infrastructure of 68,000 ports, and video conferencing for all Bayer companies in North America. Member of team to design and implement an international network infrastructure to support a global, validated SAP deployment across all businesses of Bayer.

Senior IT Manager - Communication Technology, North America

Senior manager responsible for network infrastructure, internet, remote access, desktop collaboration, voice infrastructure, and video conferencing projects for all pharmaceutical sites in North America for ethical and biological products, as well as biotechnology. Infrastructure support included research, development and manufacturing, with validated and imbedded systems.

Senior IT Project Manager - Network Services, Pharmaceutical Division, North America

Managed the Network Services for the North American headquarters campus of the pharmaceutical division, including project management of all department projects and managing change process for all sites.

IT Project Manager - Network Services, Pharmaceutical Division Headquarters, North America

Led team providing network service and support for North American headquarters pharmaceutical division. Directed a $4,000,000 operating budget and projects of $2,000,000. Provided project management for network and cross-functional IT project teams.

Project Manager (contract) - Network Services, Pharmaceutical Division Headquarters, North America

Contracted consultant in January and February 1998, then hired as full time Project Manager. Planned and implemented projects to improve service and support for network services, including remote access, collaboration tool NetMeeting and integration of procedures with Help Desk.

Pfizer, Groton, CT

Groton Research Center

December 1995 – December 1997

Project Manager – Design and Implementation/Networks (contract)

Engaged in a contract with Pfizer, located in Groton, Connecticut to provide project management for various initiatives related to network infrastructure and security. Designed and implemented remote access solutions including audio/video collaboration, LAN/WAN, and HP OpenView network management systems. Performed as team member, project manager and operated independently on initiatives.

Entex Information Services (now Siemens Business Services), Rye Brook, NY

November 1989 – September 1995

Manager of Network Computing

Directed customer and systems engineers responsible for maintenance of computer equipment and design and implementation services of networks. Managed network computing operations and support, strategy and design. Held responsibility for all corporate networks, telephony, internet, servers, desktop computers, and software, including corporate email systems and internet access, software distribution and release management. Prior to Entex formation, company was known as JWP BusinessLand and was focused on corporate computer sales and solutions. During this time responsibility was managing projects to implement networking solutions and applications for clients, managing a team of system engineers and systems consultants. Also managed team of service technicians through on site contracts, maintaining computer and printers, as well as an in house repair facility.

Manager of Services and System Consulting

Directed customer and systems engineers responsible for maintenance of computer equipment and design and implementation services of networks. Managed network computing operations and support, strategy and design. Held responsibility for all corporate networks, Internet, file servers, desktop computers, and software, including corporate email systems and internet access, software distribution and release management.

OrthoCadd Solutions and Services, New Haven, CT

November 1987 – October 1989

Director of Services

Responsible for managing services to support sales of customized AutoCAD systems. Included sales support through creating prototypes to meet potential customer solutions. Managing a full service scanning and plotting service, providing digitization services of existing blueprints and drawings. Serviced mechanical, civil and electrical engineering, architectural and facilities management clients.

Epson America, Stratford, CT and Torrance, CA

November 1983 – September 1987

VAR Solution Manager/Technical Lead

Responsible for territory of western Connecticut, New York (5 boroughs and suburbs) and northern New Jersey. Developed solutions for value added resellers to enhance their existing products to utilize Epson computer and printer products. Interfaced with customer to understand their market and then develop potential solutions from idea stage to prototype. Involved custom interfacing with mainframe and midrange systems, custom equipment and re-writing existing programs. Also managed projects with a technical team within Epson to design and develop new software solutions to enhance Epson products, including publishing software for resale, remote access collaboration tool for field sales using portable computers.

Tandy/Radio Shack Computer Centers, Hamden, Orange, New Haven, CT

August 1981 – November 1983

Store Manager/Solutions Sales

Initial responsibilities were to develop solutions for retail store customers for the first line of computers for Tandy, the Model 1. Worked with customers to understand their needs and developed customized solutions in order to enhance sales. Developed custom databases and spreadsheet models. Continued through introductions of Model 3, 4 and 16 systems

Contact this candidate