Terry Charlot

*** ***** **

Apt. ****

Detroit, MI 48207

313-***-**** or adhyhb@r.postjobfree.com

Objective

To achieve a challenging rewarding position as a Project Manager/Lead Telecommunications Engineer in IT or Construction where my experience, skills, education, and training can be used effectively.

Summary of Accomplishments

20 years of strong and diverse experience in Telecommunications, Project Management and Customer Service

Very Strong professional advocate and team player, with excellent communications skills, interface will with clients and vendors at all levels

Proactive and self-motivated with strong leadership skills

Proficient in the technical aspects of voice and data applications

Strong experience in Design, Engineering and Implementation, for voice, data and fiber optic infrastructure

Developed staffing plans, work schedules, budgets, project reports, and timelines

Four-time award winner as employee of the quarter for outstanding leadership

Experience with branch camera placements to each branch cable infrastructure, and ATM Security to LAN back to main headquarters

Proven ability to perform installations and Project Manager duties while overseeing multiple installations per year using Cisco VOIP with SIP sessions, Nortel and Siemens all with a voice data platform

Lead teams over the past 10 years in implementing installations for 300 Banking centers and Home Lending branches across the United State and the Virgin Islands (USVI) with Design and Infrastructure for voice and data solutions

Proven track record as a Project Manager in the following fields Heath Alliance, Government Agencies, (FBI, United States Postal Service, VA Medical), and Banking

Ground Effects Warren, MI

9/2019 – Present

Express Professional Services

9/2018 – 8/2019

Lead Quality Inspector

Provide temporary service as a quality inspector on custom vehicle, jeeps, and trucks.

Was hired on as a permanent employee in September of 2019.

10/2016 – 9/2018

Independent Consultant / Contractor

Provided prompt and courteous service to customer, maximized personal and company sales, and promoted a positive business image of quality and professionalism.

Managed daily operations for various voice, data, software, and web site applications.

Provided professional consultation for data, voice and software applications, wiring infrastructure, and fiber optics (new installations and upgrades).

Worked with outside vendors to manage implementations, training and customer service, making sure timelines were met and projects stayed on budget.

Flagstar Bank Troy, MI 04/2004 to 10/2016

Senior Telecommunications Specialist/Project Manager

Provided Design, Engineering and cable infrastructure for voice and data on a Cisco platform, for new installations for Remote branches across the United States and the Virgin Islands (USVI). (Travel Required).

Provided prompted Service for existing end users at 100 Banking branches and 50 Home Lending offices across the United States and the Virgin Islands (USVI).

Performed administration duties implementing Cisco VOIP to new and existing end users.

Developed policies and procedures for The Remote office support team, on how to open or close a remote office.

Lead teams over the past 10 years on implementing installations, moves, renovations and closures for 300 Banking Centers and Home Lending branches with Design and Infrastructure for voice and data solutions.

Responsible for all project management planning and execution aspects of large-scale corporate initiatives, which includes developing and managing work plans, performing project risk assessments, managing stakeholder expectations, managing scope, managing budget, and managing all other day-to-day aspects and phases of the project.

Oversees all phases of the project including initiating, requirements gathering, development and build of functional and technical designs, testing, training, communication, and implementation.

Works with business units to gather requirements and scope projects.

Facilitates the identification of solution needs for the business based on functionality and cost/benefit analysis on the alternatives.

Communicate (verbal and written) project status to executive team, business and IT leaders, and other key stakeholders on overall project status, including schedule, budget, risks, and issues.

Makes project-related recommendations to stakeholders and leadership as appropriate.

Responsible for issue management and risk management relative to the project.

Works with the business areas to ensure operational readiness and provides coordination to ensure adoption of new systems and business processes.

Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adheres to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.

Proven track record as a Project Manager in the following fields Heath Alliance, Government Agencies, (FBI, United States Postal Service, VA Medical), and Banking.

Global View Technologies Detroit, MI 04/1996 to 10/2002

Project Manager

Worked to ensure that projects are completed within the established time frame and budgetary parameters.

Conduct Site Surveys and perform cost estimates.

Managed daily operations for various voice, data and video projects.

Created proposals for potential business.

Designed, Engineered, Directed, and coordinated activities of designated projects.

Allocated manpower and order material for various jobs.

Managed a group of teams in data and wiring infrastructure projects.

Specialized Training:

BICIS- Project Management (perquisites to PMP)

BICIS- Cable Design and Engineering for inside cable plant (Certificate)

PBX Networking, Maintenance, Trunking Concepts, T1, DID’s (Certificate)

Personal Computer Literacy-Widows MS Project Manager, Word and PowerPoint (Certificate)

Software Applications: Agile, Remedy, Service Now, Change Point, and JRiah,

PBX Design and Engineering, Implementations for the following products. Siemens, Cisco (Voice & Data /VOIP), Networking LAN as it interfaces with any WAN.

Cisco- Administering Cisco Unified Communications 1 (Certificate)

Cisco- Administering Cisco Unified Communications 2 (Certificate)

Cisco- Administering Cisco Unified Communications Manager Express and Unity Express (Certificate)

Cisco- Administering Cisco Unified Communications Unity (Certificate)

Volunteer Work: Habitat for Humanity of Oakland County, Gleaners Food Bank of Southeastern Michigan, Light House Food Bank of Oakland County.

*Professional References Available Upon Request*

David Dearing – Reference letter

Dee Watts – Mobile: 248-***-****

Paul Buc – Mobile: 248-***-****

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