Manager Project

Areas of Expertise

Project Management – Software Implementation – Communication – Team Leadership – Customer Service - Training – Testing – System Integration – Issue & Risk Management – Data Migration – Root Cause Analysis – Critical Thinking – Workflow Analysis – Go Live Planning & Support

Overview

10+ years of experience as a consultant specializing in project management and software implementations.

Consistently provide customer satisfaction and 100% referenceability resulting in multiple contract renewals.

Implementation and project management responsibilities include impact analysis, facilitating workflow localization, classroom and remote training, multi-system integrated testing, readiness assessments, cutover planning, system support, strategic planning, utilization planning, budgeting, forecasting, team leadership, root cause analyses, quality assurance, adoption and managing the overall project status/timeline.

Proven skill set of delivering a wide variety of projects that are on time, in scope, and within budget at the enterprise, single and multi-facility settings.

Effectively manage stakeholder expectations, escalate and monitor issues/risks to resolution, manage conflict, and communicate outcomes.

Strong organization and communication skills and ability to multitask.

Quickly and easily adapt to the client’s specific needs.

Ability to work with cross-functional teams and across cultures while identifying opportunities for process and best-practice adoption.

Professional Experience

Encore Health Resources/emids 2012–2019

Senior Healthcare Consultant

Managed large scale, integrated electronic medical record (EMR) implementations for all areas of a facility and offsite locations which included: IP Nursing, ED, Lab, Rad, Pharmacy, Peri Op, Behavioral Health, Dietary, as well as other ancillary departments of the hospital.

Planned a software rollout in 2018 for 61 hospitals using a condensed timeline and successfully managed completion of all implementations in 12 months resulting in a savings of $7.2 million/year.

Designed and implemented various tools and templates for multiple large-scale projects to ensure the consistency necessary to support the client timeline and customer needs.

Worked directly with Product and Program Managers to monitor project timelines and status of numerous in-flight projects.

Developed role-based training material and supported the configuration of the company’s Learning Management System (LMS) required to support a large-scale implementation and software migration project involving new customers, as well as approximately 10,000 end users with a focus on minimizing project costs while managing project teams.

Managed the following implementations:

o2014-2015: Transition from Existing EMR to Cerner – 1 and supported 4 other facilities in the market

o2016: FirstNet – 2 market level/10 facilities with multiple offsite locations; 5 additional facilities with 10 offsite locations

o2017: Charge Migration with Revenue Neutrality - 5

o2017-2018: Dragon Medical One - 5

o2019: Transition from Existing EMR to Cerner - 2

Perot Systems/Dell Services 2009–2012

Senior Healthcare Consultant

Managed software rollouts for multiple facilities and transitioned all client applications in accordance with organization’s standard platform.

Participated in the development of a process map outlining responsibilities of all resources involved in a migration project, including but not limited to Research and Development (R&D), Program and Project Managers, Marketing, client and project team resources, and Support.

Developed project plans to manage the transitions of facilities moving from legacy systems to a new organizational standard for multiple locations acquired by the client.

Served as lead consultant on a team responsible for implementing a Radiology system at 13 sites in 12-months.

Assisted in development of a project plan necessary to support moving an existing hospital to a larger facility while also transitioning to a new suite of software applications with dual activations.

Education

Francis Marion University

Bachelor of Science

Professional Affiliations/Certifications

Certified Project Management Professional (PMP), Project Management Institute, 1609464

Certified Six Sigma, Green Belt, 52700756

Healthcare Information and Management Systems Society (HIMSS)

Medical Technologist, American Society of Clinical Pathology (ASCP)

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