Makeda Deccu

New York, NY *****

adhyap@r.postjobfree.com

347-***-****

https://www.linkedin.com/in/makeda-deccu-288b1343

Proven and multi-facet; with over 10 years of professional experience in eCommerce management, sales and client services. Exceeds goals with an effective management style, superior communication skills and strategic business development planning. Successfully secures revenue by capitalizing on client relations/retention, sales opportunities and back office management.

SALES / F ASHION EXPERIENCE

eCommerce Manager - North America

GIANVITO ROSSI - New York, NY - April 2017 to February 2019

●Increased revenue and client retention through enriching the luxury eCommerce client experience and back office management operations.

●Manage and process all US and Canadian eCommerce orders/returns and refurbishments.

●Created and managed Client Loyalty program.

●Manage and monitored all US and Canadian client care emails and contacts.

●Create monthly Sales and forecasted revenue reports

●Manage and monitor all eCommerce logistics and inventory; the allocation of all orders / returns to the necessary warehouses, negotiated courier pricing with major shipping companies.

●Create, edit and monitor website descriptions / content.

●Hire, manage and oversee eCommerce / Retail intern. Insurance Broker (Contractual)

OSCAR HEALTH INSURANCE - New York, NY - August 2015 to February 2016

●Educating prospective members on individual health insurance plans/polices, in NY, NJ, TX and CA

●Enrolling member on Exchange, through the NYS of Health and off exchange via the company website

●Mentoring and training new insurance brokers

●Licensed in NY, NJ, TX and CA, to sell health insurance policies Senior Client Service Account Manager / Brand Ambassador (Salvatore Ferragamo) APPROCHE SUR MESURE / SALVATORE FERRAGAMO - New York, NY - January 2015 to July 2015

●Processed eCommerce orders, while assisting in Personal Shopping / Item Coordinating and Sales

●Assisted clients with all eCommerce order information (Documented all Delivery & Return Tracking, Cancellations and Refurbishments)

●Assisted clients in and verified product information ( materials, dyes, sizing, etc.) with factory and product inventory listings

●Worked with shipping companies to reduce transportation discrepancies

●Monitored and managed all eCommerce email correspondents and Social Network accounts

●Train new Client Service Representatives

Surveillance Product Specialist / Top Sales Agent

BRICKHOUSE SECURITY - New York, NY - 2011 to 2014

● Maintained excellent Sales conversion rates 58%

● Assisted in the rise of BrickHouse Security monthly revenue, #2 Sales Agent

● Thoroughly informed clients on all Surveillance Product and Home Alarm System information

● Processed telephone orders, B2C and B2B

● Organized /Conducted Retail Demos, in-store and at conventions

● Assisted clients in and processed showroom sales

● Assisted in training new Sales Agents

Sales Representative

ZARA - New York, NY - 2009 to 2009

●Assisted in reaching store's daily goals, via Sales floor

●Assisted clients with product information; fabrics, blends, dye, sizes, etc.

●Assisted clients with personal shopping and outfit coordinating

●Sort stock and inspect for factory defects

Visual Merchandiser / Cashier / Sales Associate

AMERICAN APPAREL - New York, NY - 2006 to 2008

● Assisted in reaching store's daily goals

●Assisted in creating and assembling visual display

●Assisted clients with product information; fabrics, blends, dye, sizes, etc

●Assisted clients with personal shopping and outfit coordinating

●Performed and recorded all sales on cash register; including calculating sales and special discounts

●Cashiered all financial transactions

EX E CUTIVE ASSIS T ANT / CLIENT SE R VICE EXPERIENCE Executive Assistant /Brand Ambassador (Contractual) HARLEM SOAP BAR - New York, NY - 2009 to 2011

●Created brand awareness and positive impressions of the company’s product/services through sampling/distributing products, demonstrating product features and client relations

●Organized / Conducted Retail Demos, in-store and at conventions

●Maximized sales and client base

●Provided executive administrative support to COO, such as answering and directing all incoming calls, drafting and editing of letters, memorandums and reports, scheduling of all client events

●Monitored and maintained inventory, office supplies and petty cash

●Created company leaflets and brochures

Client Service Rep. / Student Advocate

KAPLAN TEST PREP & ADMISSION - New York, NY - 2008 to 2009

●Assisted students with all Kaplan registration and account matters

●Assisted students in course material shipments and orders

●Assisted in the rise and upkeep of Kaplan Test Prep & Admission monthly revenue Executive Assistant

NEW YORK URBAN LEAGUE, INC - New York, NY - 2008 to 2008

●Provided administrative support to Program Director such as answering and directing all incoming calls, drafting and editing of letters, memorandums and reports

●Scheduling appointments with clients, relayed and received incoming correspondence and handled all outgoing mail

●Monitored and maintained office supplies, timesheets and petty cash EDUC A TION

Biology (Pre-Professional) - 98 credits received

Textile Fundamental Course - Completed

Norfolk State University - Norfolk, VA

CE R TIFIC A TIONS

Health Insurance Broker Licensed

September 2015 to September 2017

Licensed in NY, NJ, CA, and TX.

ADDITIONAL SKILLS

Microsoft Office Suite: Word, Excel, PowerPoint.

Open Table, SalesForce, Magneto, Cegid

Event coordination

Company / Product Branding

Pastry Catering**

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