Manager with strong transportation background.
Resume:
Amy S Morris
Belleville, MI 48111
***********@*****.***
BACKGROUND SUMMARY
Management professional with over eighteen years of experience in the transportation industry and five years of experience in all aspects of a retail store. Excellent knowledge in problem solving, customer service and multi-tasking with attention to detail. Highly adaptable to new and changing situations. PROFESSIONAL EXPERIENCE
AUTOBAHN FREIGHT LINES, Romulus, MI
2018-2020
Trucking Company.
Terminal Manager 10/2018-6/2020
Responsible for overseeing US terminal operations and business management for an international trucking company.
• Manage 8 office employees and 150 non-union company drivers and owner operators
• Oversee multiple offsite locations throughout the US
• Review the accuracy of driver payroll
• Assist the operations/dispatch of drivers
• Assessed employee roles and redistributed duties for maximum productivity
• Manage customer relationships to maintain satisfaction and retain customers
• Business and Terminal Operations management
o Safety
o Recruiting
o Human resources
Discipline
Manage job postings
Interview and hire employees
Disputing unemployment claims
Investigate and respond to OSHA complaints
o Vehicle and building maintenance
o Obtain contract bids for various terminal service needs UNIVERSAL DEDICATED, Romulus, MI 2007-2018
Trucking Company.
Terminal Manager (Romulus, MI) 1/2018-10/2018
Responsible for overseeing the day to day operation of a trucking company.
• Manage over 120 union and non-union company drivers and over 40 owner operators, 10 office employees, and 2 managers (operations & office)
• Managed the transition from a 6 day to a 7 day operation.
• Oversaw the merging of 2 separate terminals into one, adding 40 more routes per day, over $150,000 business each week.
• Successfully implemented the training and use of a new type of electronic logs to the entire fleet.
• Review and monitor employee performance and complete employee evaluations.
• Transitioned 30 routes from a weekday schedule to a Saturday schedule for a large customer. This included working within union regulations.
• Trained a new operations manager while also performing terminal manager duties. Operations Manager (Romulus, MI) 7/2016-12/2017
Responsible for planning day to day schedules for just in time automotive parts, larger terminal. This job also includes the duties performed as dispatcher/lead planner.
• Schedule over 120 drivers to cover just in time routes each day.
• Maintain customer expectations for on time delivery and communication.
• Find and book extra loads in order to keep all drivers moving and generating revenue.
• Manage weekly updates to routes, ensuring smooth operation.
• Organize union bids for drivers. Includes pairing and separating routes for maximum driver efficiency. Lead Planner/Dispatcher (Detroit, MI) 1/2007-7/2016 Responsible for planning day-to-day schedule for just in time automotive parts.
• Schedule drivers to cover 50-60 just in time routes each day.
• Negotiate rates and booked outside carriers to cover extra routes, or ones that could not be covered with company drivers.
• Update third party company websites with shipment information and notify the customer with any change in shipment status. This is a vital process to ensure that automotive customers would not run out of parts before the next shipment arrived.
• Ensure that shipments were running on time through computer tracking, and keeping in touch with drivers.
• Answer phones and provide customer service to drivers and corporations.
• Perform trailer lot inventory and recover lost rack loads.
• Use problem solving skills to resolve difficult situations when shipments are lost or stranded. CONWAY EXPEDITE AND BROKERAGE, Ann Arbor, MI 2004-2006 Trucking Company.
Fleet Manager
Responsible for day-to-day activities of a fleet of owner operated trucks.
Managed 25-35 drivers, finding shipments to keep them averaging 2500-3000 miles per week.
Supervised three dedicated customer accounts, including booking, tracking, servicing, and billing each shipment.
Booked shipments, negotiating the rates.
Completed monthly and weekly reports.
Recruited drivers to run dedicated lanes.
Monitored trailers on movements and at customer locations throughout the country. ROADWAY EXPRESS, Toledo, OH 1997-2004
Trucking Company.
Supervisor 1999-2004
Responsible for directing day-to-day operation and performance of a union work force.
Motivated 30+ employees to keep a steady work pace to meet efficiency goals.
Reorganized the outbound operations to be completed by 8 p.m. every night, resulting in improved service and customer satisfaction.
Trained new supervisors in dock operations and shift management.
Monitored over 30-50 expedited shipments per day to meet customer demands.
Evaluated shipments to ensure they were shipped under the proper class and corrected erroneous classifications.
Created and finalized daily routes for each driver to deliver and make pickups in four major cities and surrounding areas.
Directed pickup and delivery of 26-28 drivers daily. Customer Service 1997-1999
Answered multi-lined telephone system to assist customer with questions or concerns.
Sold over 200 expedited or volume services, generating over $10,000 in added revenue.
Generated list of potential candidates for account reps to explore for account growth. PAMIDA, Chelsea, MI 1993-1998
Retail Store.
Team Leader
Responsible for the day-to-day duties of a retail store operation.
Performed cashier and customer service duties.
Balanced daily cash reports of $25,000-$30,000.
Managed shipping and receiving of merchandise to and from hundreds of businesses.
Inventoried and prepared defective merchandise for return to the manufacturer to reduce costs. EDUCATION
Associates in Liberal Arts, Jackson Community College, Jackson, MI 1997 References Available Upon Request
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