Ross-vie P. Sabalones 647-***-**** *** Central Park Boulevard, N. Oshawa L1G6P3 adhy8n@r.postjobfree.com

QUALIFICATIONS

Highly attentive to details, effectively manage multiple task simultaneously

Responsible, patient, reliable and dependable team worker

Flexible even in high pressure situations and can easily get along with people through various interactions

People handling and customer service skills

Time management skills

Knowledgeable in computer and other devices such as Electronic Mail, MS Word, MS Excel, MS Power Point, MedStar, Cadence, Data Base Software, Spread Sheet Software, Dos Software, Avaya Software, Oracle Software, Chordiant, TSYS, ECIF, TS2, AS400, Coins and with a typing speed of 45 wpm and 7000 ksph/hr, comfortable of using headset, operate fax machine, scanner, photocopier and able to do filing and sorting of documents numerically and alphabetically.

EDUCATIONAL BACKGROUND

College: Associate in Computer Secretarial University of Makati, Philippines

WORK EXPERIENCE

November 2018 - present GROUP SALES DIRECTOR

Rainbow Cleaning System

Utilizes human relations, communication and negotiation skills to market and sell complete home cleaning system.

Implements various marketing and advertising techniques to generate new sales

Achieves and fosters strong working relationships with new client partners

Train new people to become successful as a future sales rep.

April 2017- November 2018 PAYROLL CLERK STAFF/DATA ENTRY

SRT Med Staff, Toronto Canada

Maintains payroll information by collecting, calculating, and entering data

Responsible for the complete payroll process

Assisting in the preparation and administration of payroll for all Company employees (approx. 1,200)

Verify timekeeping records and consult employees about any discrepancies

Respond promptly to all payroll related inquiries, internally and externally

Import and validation of hours worked, ensure all totals balance etc.

Maintaining detailed records and documentation by payroll functions for audit purposes

August 2015- March 2017 DATA ANALYST/PROCESSING INVOICES/ACCOUNTS

RECEIVABLES/ACCOUNTS

PAYABLE/VERIFICATION/DATA ENTRY

Baron Finance LTD. Toronto Canada

Responsible for verification and system-entries of all clients’ invoicing volume.

Oversee quality control procedures on customer accounts for errors, or billing discrepancies.

Follow up process for customer service inquiries, including billing errors or incomplete paperwork.

Create and maintain customer files as per organizational requirements and procedures.

Back-up staff for team members, ensuring effectiveness of customer service functions.

Assist with training/on boarding process for new staff (shadowing and monitoring performance

August 2013- April 2014 CUSTOMER SERVICE CONTACT CENTRE REPRESENTATIVE/DATA ENTRY/CREDIT CARD

DIVISION/LEVEL 4

CIBC

To create a positive client experience by understanding and meeting client needs quickly, professionally and accurately

Effective problem solving and decision making skills, analytical thinker, team player, diligent and excellent knowledge of CIBC visa products

The ability to work in a multi-tasking environment where a high attention to detail is required in order to answer questions about credit card products and issues with their accounts

Quickly analyze and interpret customer needs to provide optimum sales opportunities

Directing calls to appropriate department to ensure all the customer’s concerns are met

Educating customers how to maintain the accounts to be in a good standing

Taught customer experience cycle one call resolution

Demonstrate a strong code of ethics while adhering to and protecting client privacy

Ensure daily requirements were met and monthly targets achieve

October 2012- February 2013 ACCOUNT SALES REP/OUTBOUND CALL CENTRE

DATA ENTRY Gemma Communication, Toronto Canada

Calling existing customer of Sears store to offer Protection Agreement to their appliances and heating and cooling equipment (HVAC)

Educate the customer about the Protection Agreement

Process billing and payment of the customers

Ensure to meet daily, weekly and monthly sales target

September 2011- March 2012 ACCOUNT SALES REP/INBOUND & OUTBOND-

CALL CENTRE/DATA ENTRY Comda Advertising Connections, Toronto Canada

Initiate outgoing telemarketing calls to both existing customers and prospects across North-America in order to close orders, increase sales volumes and solicit referrals

Present COMDA’s mix of products to customers and prospects

Promote a positive and professional image

Contribute to a positive sales environment and maintain or grow account base in accordance with defined short and long-term sales objectives

November 2009-April 2011 GUESTS SERVICE ASSOCIATES/RECEPTIONIST

Dubai Ice Rink, Dubai UAE

Receptionist – Handling customer inquiries, booking of Learning to Skates program, School visits and Birthdays

Provide superior customer service to all our guests

Answering phone inquiries about package and Admission Fee

Receiving and processing payment from the customers

Skate Hire - giving skates to the customers

Skate Shop - assisting customers queries about skates shoes and it’s accessories

Doing standard merchandising and stock inventories

May 2005-October 2009 STORE IN-CHARGE/SALES ADVISOR

CUSTOMER SERVICE REPRESENTATIVE

Landmark Group, Shoemart Dubai UAE

Deal with staff discipline, performance and grievances in accordance with the company policy

Ensure that job rotation is implementing in the showroom giving each staff member an opportunity to move to different section in the division/showroom

Maintain high standard of visual appearance throughout the store including all non-retail areas

Monitor the handling of customer complaints in line with Company policy

Maintain a high level of store security for company assets, cash, stocks and employee property

Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and staffs

January 2002-April 2005 SECRETARY / EVENT COORDINATOR STAFF/

RECEPTIONIST/DATA ENTRY CLERK / FILE CLERK

Weddings by Victoria, Velpat Corp. Philippines

Filing, Sorting, Prepares Encodes important documents like agenda, minutes of meeting, work schedule and progress report of various clients for their events

Coordinate with the hotels & suppliers for the reservation & booking of the events

Set-up a meeting between clients, suppliers & my General Manager

Preparing checklist & things to do for such events

Calling/coordinating with all suppliers regarding events program

Prepares photos and stories for press release of every event

Attend a meeting for bridal/events exhibit and hotels promotion

Coordinating & dealing with the magazine advertisements for our company directory

Contact this candidate