Customer Service Representative / Non-voice
Resume:
MICA GARCIA
BLK ** LOT ** PH * VALLEY OAK STREET ACM WOODSTOCK HOMES
ALAPAN 1A IMUS, CAVITE
*************@*****.***
OBJECTIVE:
Seeking employment in the hospitality industry in a growth oriented company where I can develop a long term career assisting customers from all over the world.
Aspiring to obtain a position as a call center representative in a dynamic environment. Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
To enhance my BPO professional skills in a dynamic and stable workplace. Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
Academic Qualifications:
Centro Escolar University-Makati June 2006- January 2010
Bachelor of Science in Tourism Undergraduate
Esteban St. Legaspi Village, Makati City
Working Experience:
Transcosmos Asia Philippines – Customer Service Representative (March 9, 2020 – June 16, 2020)
- Working on Suzuki Philippines and Phillip Morris International (local) accounts.
- Answer incoming calls and respond to customer’s emails.
- Management and resolve customer complaints. Provide product and service information to customers.
- Document all call information according to standard operating procedures.
- Research, identify and resolve customer complaints using applicable software.
- Responsible for providing global and legendary customer service.
- Responsible for making connection and anticipation to customers needs.
TaskUs Inc. – Email Chat Support Representative (October 14, 2019 – December 18, 2019)
- Working on The RealReal campaign (Redept campaign)
- Communicate with customers live email to answer questions regarding to their orders such as UPS tracking information, returned/refund orders, product additional information aside from the websites description, give additional information regarding Shop and Earn Promotions and Coupons by earning them through purchasing an order, giving information’s regarding international and domestic shipping fee and duties and taxes using Zendesk tool.
- Possess skills, training and work experience to be able to handle live queries from customers in a professional, clear and concise manner.
TaskUs Inc. – Menu Transcriptionist (October 11, 2018 – October 13, 2019)
- Working on Just Eat UK campaign
- Aspiring to obtain a position as a call center representative in a dynamic environment. Been a Cluster Top Performer in recognition of my Campaign Contribution for the 2018 and nominated for January Core Value for “Always Strive for Excellence”.
- Typing menus onto the website for the campaign. Respond from simple small menus to difficult large menus.
- Experience working as a Mystery Shopper (voice-special project) for 3 months upon hiring.
- Improving my role as I enhance my customer service abilities and acquire knowledge about different LOB’s such as NSU, LL/Gold, BAU, McCurrach, Delivery Charges, No Allergen Changes (Transfer queue).
- Handling as a sub-POC for triaging and assigning tickets. Handling special projects such as Papa John’s and Ben & Jerry’s.
OUTKOR Inc. – Teammate/ Customer Service Representative (September 2016 – February 2017)
- Working on Google Listing campaign
-Calling companies for an International account and offers great prices for Google ads. Their ad appears on Google at the very moment someone is looking for products or services like they have whether they’re on desktop or mobile, a well-timed ad can turn people into valuable customers.
- We’ll display company’s ads when people search for products or services like they have. Their ads can appear on Google Search and Maps, and across our network of partner sites. Companies will pay for results, like when people click their ad to call your business, visit your website, or get directions to their store.
Meg’z Crib Grill & Bar – Waitress/Cashier (April 8, 2015-July 3, 2016)
-As a Waitress: Greet customers before entering the restaurant. Assisting customers into their selected/assigned table. Present menus to customers, take and write customers food orders on order slips. Serve food or beverages to customers, and prepare or serve specialty dishes at tables as required. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Clean tables and remove dishes and glasses from tables or counters, take them to kitchen for cleaning after the customers finished dining/drinking. Collect payments from customers. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
As a Cashier: Welcome customers who enter the restaurant and ensure that they are being looked after by waiters. Change prices or tax information on menus as per instructions from the management. Calculate customer’s bill. Check bills to see if the correct amount has been displayed and print them out. Place printed bills in folders to be presented to customers. Take cash payments in exchange of services rendered.
South East Asian Airline (SEAIR) - On the Job Training
· Assigned on HR Department as an Assistant of the Supervisor.
· Handling 201 files and distribution of salaries for every department.
· Experienced working at Domestic Operation with Ground Attendants.
SKILLS:
· Computer literate such as Word and Excel, can do multitasking.
· Used Zendesk as a tool platform for Menu Transcription and Email Chat Support.
· Experienced working for a voice account for JustEat UK campaign as a Mystery Shopper.
· Fast in typing, filing and arranging documents.
· Good listener and a fast learner, good English communication skills.
· Enjoy working with co-teammates, Trainers, Team Leaders and Operations Manager, knowledgeable and can work on team or individual.
· Passionate about achieving a challenging position that allows one’s own growth
· Experiencing deal with the customers in person or via mail, email, fax, or on phone.
· With pleasing personality and good character background.
· Cordial and reliable teammate, help and informed co-teammates regarding updates.
PERSONAL INFORMATION:
Date of Birth: May 30, 1990
Place of Birth: Makati City
Age: 30
Height: 5'8 ft.
Weight: 60 kgs.
Civil Status: Single
Religion: Roman Catholic
Citizenship: Filipino
Trainings/Seminars Attended:
October 2009 1st JOB HUNTING SEMINAR
Multipurpose Hall, 9th floor Legaspi Village
Centro Escolar University Makati
March 2009 Bar Overview, Banquet Sales Operation
Housekeeping Procedure and Bed making
Manila Hotel, Philippines
March 2009 8th Grand Annual Tourism Convention
Manila Hotel, Philippines
February 2008 Hotel Familiarization And Bartending Seminar
Fort Ilocandia Resort,Ilocos Norte
August 2006 CEU Makati Dramatic Guild Experiencial Workshop
Centro Escolar University Makati
REFFERENCES:
Jay Martin San Miguel
Team Leader – JustEat UK campaign, TaskUs Inc.
Jenny Arellano
Learning and Development – Team Supervisor, Transcosmos Asia Philippines Inc.
Katherine Arana
Team Leader - PMI e-Ordering campaign, Transcosmos Asia Philippines Inc.
William Lim
Owner and Operation Manager- Megz Crib Grill & Bar
Mica Garcia
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