Technology Analyst

STEVEN K. ASAH

Rockville, MD ***** 202-***-**** *********@*****.***

EDUCATION

University of Maryland Global Campus

Bachelor of Science, Cyber Security - May 2020

Magna Cum Laude 3.7/4.0

Howard Community College Columbia, MD

Associate of Arts, Cyber Security - May 2018

Certification

Network Security Administration - May 2017

Actively working to become Certified Information System Security Professional (CISSP)

TECHNICAL PROFICIENCIES

Systems: Windows 7, 8, 10; Unix; Linux; Mobile OS; Mac OS X

Networking: LANs, WANs, VPNs, Routers/Switches, Firewalls

Software: Microsoft Office Suite, Cloud Computing, Active Directory, Image Now, Remote Monitoring and Management (RMM), Google Applications, Wireshark, MySql, Ellucian Colleague, Ellucian CRM Recruit, HP QuickTestPro, Windows Deployment Toolkit, Printer Logic, HTML, Javascript, Java

PROFESSIONAL EXPERIENCE

Howard Community College, Columbia, MD

Information Specialist, Technology, Office of Admissions and Advising 40 hours/week February 2018-Present

●Supported time-critical organization-wide transition to complete sustained remote work due to COVID-19.

●Work alongside the Assistant Director of Technology to maintain technology-based procedures and documentation for departmental operations

●Provide technical support for all intake, admissions, advising, and transcript evaluation processes that lead to the successful academic journey for students

●Assist with maintenance of Ellucian CRM Recruit, Ellucian Datatel, Image Now, and other resources to support integration and flow of online student applications

●Led the upgrade and re-organization of academic programs and catalogs

●Oversee degree audit system that validates student course load for financial aid support

●Manage county-based recruitment database for prospective students

●Create test cases, use cases and oversee in-depth systems testing for software patches

●Directly supervise part time staff members and work study students each semester

●Maintain confidentiality and security of student information and records compliance with laws and policies such as FERPA and Title IV

●Run monthly software patches in Ellucian CRM to identify and repair system errors

●Serve as primary point of contact for specialized application submissions and processing for enrollment

●Troubleshoot system errors such as student account duplications and resets

●Saved the Admissions and Advising Office over $6,000 and led the buying and implementation process for QLess, a digital queue management system

●Initiated procedures and documentation processes for department-wide system guidelines

●Serve as the Student System Administrator for application and password troubleshooting

Howard Community College, Columbia, MD

Desktop Support, User Network Services 30 hours/week April 2016-February 2018

●Supported faculty, staff and students in use of desktop hardware and software, including virus removal tools

●Troubleshot and resolved product feature issues and user problems

●Physically installed, repaired, maintained, and upgraded Windows desktops, laptops, smartphones, and tablets

●Maintained all desktop backup servers and collaborated with Server Group to support backup servers

●Utilized Active Directory to review and reset user profiles, passwords, and locked accounts

●Installed and tested telephone and data cabling and jacks throughout organization

●Evaluated desktop equipment to determine hardware and software compatibility

●Diagnosed and assisted in resolving network connectivity problems throughout the college campus.

●Maintained multiple record-keeping databases to ensure successful campus workflows

●Developed scripts to automate installs and task sequences for uninterrupted access to essential software

●Managed customer ticket submission system to ensure documentation and resolution of customer requests

●Created documentation for workflow processes to ensure quality and consistency of job performance

●Assigned IP addresses and ranges and maintained MAC address filter to ensure campus-wide network security

●Administered network terminals to GPON-enabled buildings to enhance network connectivity

Howard Community College, Columbia, MD

Help Desk, Student Support Services 40 hours/week November 2015-April 2016

●Evaluated and troubleshot customer problems to provide effective and immediate solutions

●Resolved problems at first level and made proper referrals and assignments to other technical support staff

●Created and assigned work order tickets to the appropriate tier 2 level IT department for resolution

●Coordinated with other departments such as User Network Services and Audiovisual Services to support students and staff members’ technological needs

●Facilitated the creation of and maintained user login accounts

●Distributed, installed, and maintained software in accordance with academic regulations to students and staff

Howard Community College, Columbia, MD

Lieutenant Security Officer, Public Safety 40 hours/week October 2013- February 2018

Supervise a team of security officers, corporals, and dispatchers

Train new officers on the field for site specific tasks

Plan and prepare traffic patterns for all college related special details

Monitor closed-circuit television footage to investigate campus activity

Review and prepare all incident reports to the appropriate personnel

Provide excellent customer service to diverse populations including students, faculty, and staff

Efficiently respond to emergency situations on campus

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