Charan D

Email: adhy5g@r.postjobfree.com

Phone: 972-***-****

Salesforce Administrator/Developer

Professional Summary:

Around 13 + years of total experience with 6.5 years of experience on Salesforce.com, service cloud and Force.com customizations as Administrator

Experienced on developing LWC, Lightning Components, Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, Batches and working with Force.com IDE.

In depth understanding of CRM business processes like campaign management, lead management, account management, opportunity management and forecasting.

Expertise in creating various reports (summary reports, matrix reports, pie charts, dashboards and graphics) and report folders.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Used standard and custom controllers in visual force for development of custom Salesforce pages as per business requirements.

Familiar with CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with CPQ.

Created Workflows, Approval processes, Validation rules, Apex/Visualforce development and sharing rules.

Good experience with HTML, VBScript, JavaScript and XML various database access technologies.

Proficiency in administrative tasks like creating roles, profiles, users, email services, page layouts, workflow alerts, actions and approval processes.

Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ, APPTUS.

Designed junction objects and implemented various advanced fields like pick lists, custom formula fields, field dependencies, validation rules, sharing rules and approval processes for automated alerts, field updates, and email generation according to application requirements.

Experience with SDLC process in agile methodology. Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud, Marketing cloud, FSL), Communities, Sites and Force.com platform

Experience in building new Applications with the Lightning App Builder and Lightning components. Experience on Salesforce Lightening for Customizing Reports and Dashboards for business use.

Excellent understanding of salesforce.com Sales Cloud, Service Cloud, Chatter and Force.com product offerings.

Presented the Salesforce Marketing Cloud, Service Cloud suite of solutions to customers daily both over the phone and in person.

Proficient in Developing Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on Facility assignments and Primary roles and Profiles in creating User territories and sharing records in FSL

Created a service territory as a FA and assigned service resource as per business requirement.

Expertise on FSL the service appointment lifecycle and related status transitions.

Worked on FSL scheduling and work rules, service objectives.

Integration with ServiceNow to capture incident in real time as a case object in Salesforce

Integration with Workday - Transfer new employee hires automatically from Workday to Salesforce as Users

Expertise in implementation using tabs, custom objects, reports, analytic snapshots and dashboards and good knowledge on classes, controllers, triggers and components

Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers). Experience working with Force.com IDE and SFDC Sandbox environments

Utility and Enterprise in business process solution for large financial services corporation Good experience in querying Salesforce objects using SOQL and SOSL.

Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits

Communicated with different teams in the project like testing team, unit, system, UAT and production deployment, business process team to make sure of the quality product.

Technical Skills:

Salesforce Technologies:

Salesforce SFA, Apex Language, Sales force CRM, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Workflow & Approvals, Analytic Snapshots, Case Management Automation.

Sales force Administration

Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Lightening Process Builder, Visual Flows, App Exchange Sandbox Refreshments, Apex Data Loader, Import Wizards, Data Security, Process Automation, Sales force Connect, Lightning App builder, Salesforce1 Mobile Basics, Chatter.

Databases

MS SQL Server, Oracle, PL/SQL, MS Access, and MySQL, RDBMS

Salesforce Tools

Eclipse, Force.com Explorer, Force.com Eclipse IDE Plug-in JIRA, Excel Connector, Force.com Data Loader, Force.com, SOQL Xplore, Force.com Platform (Sandbox and Production).

Technologies:

C++, Java, Java Script, Action Script, WCF, Silverlight, LINQ, SQL, UML, HTML, XML, XHTML, DHTML.

Web Design Tools

SQL Query Analyzer, SQL Profiler, Adobe Photoshop, Dreamweaver, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder.

Testing / Frameworks

Idea on Selenium IDE/RC/Web driver/Grid, JUnit, TestNG, JMeter, Load Runner, Quality Center, Test Director, Quickest Pro, One, JIRA and Manual Testing, HP Quality center, Defining test cases, GIT, BitBucket

Certifications:

Salesforce Certified developer (Credential ID: 21545518)

Professional Experience

CITIBANK, Tampa, FL

Salesforce Admin/Developer Mar 2017 -Till Date

Responsibilities:

●Involved in Salesforce.com Application Setup activities and customized apps to match

functional needs.

●Set up sales processes, which included lead and account management.

●Integrated with the company’s website to capture leads.

●Created various profiles and configured permissions based on organizational hierarchy

requirements.

●Worked on standard objects like Accounts, Contacts, Leads, Campaigns, Reports, Cases (case management) and Opportunities.

●Set up Marketing Campaigns, Campaigns hierarchies, Lead Queries, Assignment Rules, Web-to-Lead and Auto Response Rules (Marketing Cloud).

●Used sandbox for testing and migrated code to deployment instance after testing.

●Setup profiles, permission sets, OWD, Role Hierarchy and Sharing Rules for access and data security.

●Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.

●Proficient in Developing Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on Facility assignments and Primary roles and Profiles in creating User territories and sharing records in FSL

●Created a service territory as a FA and assigned service resource as per business requirement.

●Expertise on FSL the service lifecycle and related status transitions.

●Worked on FSL scheduling and work rules, service objectives.

●Worked on Salesforce CPQ pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.

●Worked on integrating Salesforce with 3rd party products, ideally using web services on REST API based integrations.

●Worked on Apttus CPQ configuration and integration and responsible creating TDDS, finalizing design & implementation on salesforce security model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.

●Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

●Developed Triggers, Apex classes and visual force pages as per the needs of the application.

●Created mini page layouts, search layouts and page layouts to organize custom fields, custom links and other components on detail and edit pages of the record.

●Created the workflows for automated lead routing, lead escalation, alerts and action items.

●Implemented inbound email handler interface for creation of records in salesforce based on the email received using apex class & created data dictionary and field level mapping of salesforce and 3rd party for integration and migration, performed data migration using data loader.

●Created UI pages as per business requirement using Lightning web components (LWC).

●Migration of Build to different orgs using bitbucket, GIT and Validate the projects and Deployment status for each instance.

●I did extensive work on integrations, integrating with external systems using a SOAP API, REST API as a calling services and calling out services.

●Retrieve all metadata and apex classes from a salesforce org and push to a GitHub repository hosted on Bitbucket using vs code.

●Experienced in Gitlab CI and Jenkins for CI and for End-to-End automation for all build and CD.

●Assisted the testing team in regression, progression integration and smoke testing and approved/rejected test cases as and when deemed necessary.

●Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.

●Created Lightning components, added CSS and design parameters that makes the Lightning components look and feel good.

●Used Lightning Component framework, is built on the open-source Aura framework.

●Integrating SF Case management with Financial system for the public fund transfers and we used Oracle Fusion as the middle ware

●Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.

●Used aura namespace components to simplify app logic and used UI namespace contains components for user interface elements like buttons and input fields. The force namespace contains components specific to Salesforce.

●Written test classes for a Process Builder to test its efficiency.

●Worked with SOQL, SOSL, SObjects, Visualforce, APEX, ETL, SOAP API Force.com and Web services API.

Environment: Force.com platform, FSL, Service Cloud, CPQ,Chatter, Apex Classes, Sales Cloud, Service Console, Visual Force Pages, Bit bucket, Jira, apache ant, Custom Objects, Custom Tabs, Controllers, Email Services, Workflow Approvals, Security Controls, Reports, Eclipse IDE, Windows, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Agile Methodology, Record types, Custom objects and Fields, Workflows, Rules, Web Services Email Services, Security Controls, Approval process, ServiceNow, FSL

Client: PotashCorp, IL Feb 2016 – Feb 2017

Salesforce Administrator/Developer

Responsibilities:

●Created Users, roles, profiles, public groups and implemented role hierarchies and sharing rules to provide shared access among different users.

●Setup Live Agent as part of case management implementation inside service cloud.

●Implemented the duplicate management rules on contact and Account.

●Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.

●Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE

●Worked on standard objects like Accounts, Contacts, Leads, Campaigns, Reports, Cases (case management) and Opportunities.

●Set up Marketing Campaigns, Campaigns hierarchies, Lead Queries, Assignment Rules, Web-to-Lead and Auto Response Rules (Marketing Cloud).

●Maintained user security permissions as per the organizational needs.

●Created mini page layouts, search layouts and page layouts to organize custom fields, custom links and other components on detail and edit pages of the record.

●Created Custom Objects, defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

●Worked on Custom Labels and Custom Settings for setting up different languages.

●Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

●Used Quality Center as Test Repository for Requirements, Test plans.

●Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

●Implemented Sales, Service cloud and Involved in requirement gathering, analyzing the information, documenting the functional and non-functional requirements.

●Performed object cleanup and data migration to and from Salesforce.com.

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Agile Methodology, Record types, Custom objects and Fields, Workflows, Rules, Web Services Email Services, Security Controls, Approval process, ServiceNow

Polaris Software Lab

Client: Citibank NA USA July 2014 - Feb 2016

Job Title: Salesforce Admin

Responsibilities:

●Actively involved in interacting with business users (subject matter experts), requirement gathering, defining functional and technical specifications.

●In the service cloud environment, performed the role of Salesforce.com Administrator in the organization. Also Participated in translating and documentation of business requirements into functional requirements.

●Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API.

●I have experience on CPQ which is majorly using apptus CPQ, as part of sales cloud.

●Worked on Service Cloud to complete customer service platform with features and capabilities that include service console, case management, account and contact management, social media customer service, customer self-service, live chat, and more.

●Designed, developed, planned, tested& integrated salesforce cloud services, configured chatter usage to generate dashboard reports.

●Automatically sales order is created through using CPQ then opportunity information sent to order managements systems

●Salesforce development lifecycle implementation covering sales cloud, service cloud, chatter and app exchange applications.

●Created the Custom fields for sales force CRM content management.

●Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.

●Used Chatter, worked together on sales opportunities, service cases and marketing campaigns and monitored the latest developments at the organization.

●Created case escalation rules to escalate cases automatically if they are not resolved within a certain period of time, also worked on app-exchange tools for tracking orders.

●Created formula fields and Roll-up summary to validate the information provided by the customer using validation rules.

●Exported data from legacy system and imported into SFDC through Apex data loader for data migration.

●Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Saleforce.com, Security Controls, Escalation rules, Apex, Assignment rules, Agile Methodology, Record types, Custom objects and Fields, Workflows, Rules, Web Services, HTML, CSS, Eclipse, Data loader.

Polaris Software Lab

Client: Citibank NA Oct 2011 - Jun 2014

Job Title: Senior Software Engineer

Responsibilities:

●Developed web pages using Struts framework, JSP, XML, JavaScript, HTML/ DHTML and CSS, configure struts application, use tag library.

●Used the Log4j framework to log the system execution details to log files

●Developed Application using Spring and Hibernate, Web Services like SOAP and RESTful Web services.

●Used Maven tool to build project and JUnit to develop unit test cases.

●Used Spring Framework at Business Tier and Spring Bean Factory for initializing services.

●Used Spring IOC to inject services and their dependencies.

●Used SOAP-UI to test the Web Services using WSDL and developed REST services using JERSEY.

●Used AJAX, JavaScript and GWT to create interactive user interface.

●Performed Test Driven Development (TDD) using JUnit.

●Implemented Hibernate to persist the data into Database and wrote HQL based queries to implement CRUD operations on the data.

●Followed top down approach to implement SOAP based web services & used AXIS commands to generate artifacts from WSDL file.

●Extensively used design patterns like Singleton, Value Object, Service Delegator and Data Access Object.

●Developed JSTL custom tags to support custom user interfaces.

●Configures Dispatcher Servlet and View Resolver to intercept incoming requests, manage Spring MVC flow and invoke view components with the help of Dispatcher Servlet

●Developed test code in Java language using Eclipse IDE.

●Developed Web Services to communicate to other modules using XML based SOAP and WSDL

●Implemented Hibernate to persist the data into Database and wrote HQL based queries to implement CRUD operations on the data.

●Wrote shell scripts for war deployment in tomcat.

●Implemented Hibernate second level cache and pagination to increase performance.

●Responsible for requirement gathering, design and development of the module in the product. Involved in making improvements in core logic by utilizing the Core Java design patterns like Factory and Singleton. Used agile methodology (Scrum) in the project development.

Environment: Web Sphere Server, Struts 2.0, JSTL, CSS, DB2, JSP, JDBC, EJB, RAD, J2EE, Java, UMLs, HTML, Joint, Log4j, JavaScript, J2EE Patterns, SQL, MVC, Saleforce.com platform, Force.com IDE - Eclipse Plug-in.

Accenture Bangalore Dec 2009 – Sep 2011

Client: UBS

Job Titles: QA Automation Engineer

Responsibilities:

•Transitioned user stories and collected test requirements in creating test cases and test procedures with emphasis on automation testing and scripting

•Applied the set of operations, and disciplines for the planning, analysis, design and construction of information systems across a major sector of the organization

•Participated in test case coverage, test case design, and script design and reviews

•Developed test scripts along with maintaining and enhancing the automated test framework supporting a continuous integration environment with automated smoke and regression testing

•Ensured high test and code coverage, maintainability of scripts, reliability of equipment, and overall robustness of environment and solution during the entire development cycle

•Responsible for performing analysis of requirements, writing requirements verification points and providing feedback on requirement testability

•Responsible for having a thorough understanding of the projects test environment(s) and the projects policies for working in the test environment(s)

•Responsible for installing software into and upgrading test environments (hardware and software) including in-house applications and 3rd party applications

•Responsible for integration testing applications as appropriate to use on the internet portal

•Responsible for working with a team including development, system engineering and customer representatives in combined integration test efforts

•Involved in continuous support of overall software quality and testing with continuing refactoring of scripts and test cases as required and enhanced test coverage (system, performance, interoperability, stress, negative testing, etc.)

•Clearly logged defects, maintained test data and results, and monitored/analyzed automated test runs and reports

•Supported the identification and debugged of software defects and champion the resolution of bugs and issues

•Wrote SQL, PL/SQL scripts used RDBMS testing especially CRUD operations and verified ACID properties with the SQL queries on databases

•Responsible for developing manual test cases in HP Quality Center and executing tests according to software test processes and procedures

•Responsible for developing automated test cases within Quick Test Professional and custom scripting as appropriate to the test case

•Used Quality Center to manage and organize STLC activities like Requirements coverage, Test Case Management, Test Execution Reporting, Defect Management, and Test Automation

•Used automated test scripts designed and defined by VBScript

•Used LoadRunner to create user Scripts using VuGen, used Controller to generate and executed LoadRunner scenarios

•Provided test status report for the pinnacle management

Environment: Windows, Linux, Java, J2EE, Oracle, SQL Server, VB.Net, QTP, Test Director.

HCL Technologies

Client: St. George Bank July 2008 – Dec2009

Job Title: QA Analyst

Responsibilities:

Involved in working with Business Analysts, Programmers and Business users through the life cycle of the project.

Prepared Test estimation and Test metrics documents using MS Excel.

Involved in developing and executing comprehensive system test plans and scripts, and facilitating testing across multiple departments.

Created manual test cases and test suites for different modules of the application.

Worked on Test Director for creating and documenting Test Plans and Test Cases and register the expected results.

Executed the test cases and tracked defects using Test Director.

Performed Manual Testing of web-based and client-server enterprise applications and used Test Director for test management.

Performed backend testing using SQL queries to validate data integrity in data base tables.

Wrote and executed SQL queries to test the application for various order flows and order fulfillment activities.

Worked with the development team to create a suite of test data including both input files and expected results that fully exercise data validation.

Performed functional testing and system testing of various web and client server-based applications using QTP.

Worked on compatibility testing of the application using QTP.

Involved in Regression Testing for every change in modules using QTP.

Automated Integration and System test environments using Script in QTP.

Developed milestones to ensure the project deadlines were met.

Communicated with Development Team to resolve and retest defects.

Environment: Windows, Linux, Java, J2EE, Oracle, SQL Server, VB.Net, QTP, Test Director.

Numbers only Informatics Pvt Ltd.

Client: CYPRESS Semiconductors Nov 2006 - Nov 2007

Job Titles: QA Analyst

Responsibilities:

Performed data migration testing using and data validation testing using SQL script

Developed SQL Script in TOAD and executed script for test data creation and regression and integration testing

Performed defect review meeting with developer and project manager to prioritized defects

Review Business Requirements and Specifications and understand the scope of the application and reviewed Design Requirements and used Agile Scrum Methodology for Sprint Backlog

Develop test plans and test cases, test scenarios to map Integration Testing, System Testing and User Acceptance Testing to test business requirements and design documents.

Managed defects and assigned to developers using HP Quality Center.

Validated the data from Front End to Back End tables in Oracle Database.

Participated scheduled meetings with Development team and Business analysts.

Monitor and track high Priority defects on day-to-day basis, write positive and negative test cases, improve traceability, to reduce project risk and increase the quality of the application

Prepared test estimation, test plan, functional and regression test suite for project

Interacted with developers to follow up on defects and issues.

Performed Load, Stress, Performance, and Volume testing using Load Runner.

Provided testing signoff documents

Environment: HP QTP, HP QC, Excel, Linux, Windows XP

EDUCATION & CERTIFICATION:

Bachelor of Computer Science from JNTU Hyderabad.

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