Manager Training

KATHERINE BABOULIS

** ******* ***** ******, ** **628

T: 201-***-**** adhy53@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Benjamin Moore & Co. ~ Montvale, NJ November 2019 – April 2020 Instructional Design Consultant

The primary responsibility of this role was to design and develop the training materials needed for the business alliance with Ace Hardware.

Preformed content analysis and wrote design documents to ensure all appropriate content was included in the materials

Designed and facilitated sessions on Zoom for product, service and sales training

Provided training and coaching for others for facilitating Zoom sessions

Consulting position was eliminated due to COVID-19 KPMG ~ Woodcliff Lake, NJ January 2015 – January 2018 Manager, Instructional Design, KPMG Audit January 2016 – January 2018 Manager, Business Development Learning Solutions January 2015 – January 2016 The primary responsibility of this role was to collaborate with clients in the Audit and Market Development departments on developing training materials and programs that met their needs. This included designing and facilitating Instructor-Led training sessions, Web-Based training modules, KLearn Live sessions, KVN refreshers and some blended learning. With each project, developing strong working relationships with the key stakeholders, subject matter experts and business partners, along with developing and managing the project plan throughout the process, was a critical component to ensure the project success.

Served as the primary Instructional Designer on Senior Associate University and SEC training programs

Managed the licensing and training for Storyline for the KBS-A team

Developed multiple WBT modules with the Market Development team to support our firm-wide sales methodology in MarketEDGE, as well as the one-firm approach for Solutioning.

Collaborated on the development of eleven KVN videos to reinforce the MarketEDGE Core Methodology and provide tools for the MarketEDGE Champion network.

Assisted with the rollout of MarketEDGE Core Methodology.

Assisted with the rollout of Targeted Account Planning, which included coordination with Events & Meetings, Learning Operations and the Performance Metrics Group to ensure ease of participant registration, on site logistics and post session evaluation.

Benjamin Moore & Co. ~ Montvale, NJ September 2006 – January 2015 Manager of Training & Content Development September 2012 – January 2015 The primary responsibility of this role was to manage the content development department that supported all corporate, retailer and customer segment training. In this role I hired, on boarded, and developed a completely new Training & Development team which included the Instructional Design function, the eLearning Development function and the LMS function within the organization.

Managed a staff of Instructional Designers, eLearning Developers and the LMS administrator.

Researched and assessed seminars, courses, workshops, delivery methods, etc. for possible in house use.

Design and launch a Management Training program for our retail audience.

Designed and facilitated Train the Trainer sessions for new courses.

Responsible for the functionality and expansion of the LMS and the development and deployment of blended curriculums to our corporate, dealer and end user audiences.

Managed vendor and consultant relationships and a $3.5 million budget. KATHERINE BABOULIS

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PROFESSIONAL EXPERIENCE (CONTINUED)

Benjamin Moore & Co. ~ continued

Manager – Training & Development Projects January 2011 – September 2012 The primary responsibility of this role was to manage assigned training projects from concept to implementation and evaluation. This role involved meeting with internal and external customers to determine project scope and strategy and then see the project through to completion. This was done by working with key stakeholders, subject matter experts, internal resources and vendors to ensure success.

Managed multiple projects including Instructor-Led Training programs and eLearning curriculums.

Lead the development of a Certification Program for retail store professionals.

Responsible for designing and facilitating Train the Trainer sessions for new courses and served as a liaison between field training resources and the corporate training function.

Promoted to Manager of Training & Content Development. Market Training Specialist – New York Metro April 2008 – January 2011 The primary responsibility of this role was to deploy the Benjamin Moore Learning Strategy by driving continuous, sustainable learning for Retail Owners, Managers and Employees, Benjamin Moore field personnel, and all customer segments. This was achieved by working with field sales organization and using existing resources to develop comprehensive and effective training plans.

Worked with the field sales team and business owners to create, coordinate, and facilitate training sessions to help improve onboarding practices, product comfort levels, customer service levels and selling skills.

Assisted the corporate training function with the design of new training programs and provided feedback for continuous improvement.

Promoted to Manager – Training & Development Projects. Retail Management Solution Instructional Designer & Facilitator September 2006 – April 2008

The primary responsibility of this role was to design, develop, and implement new training, documentation and programs to support the Point Of Sale system for Benjamin Moore’s retail locations. Training sessions were coordinated and facilitated to ensure a high level of knowledge and comfort on the system for the retail employees. Training methods included Instructor Led Training, virtual classrooms, WBT courses and job aids.

Identified areas to establish guidelines and standards to streamline support materials and create a cohesive and professional training suite for the retail stores.

Created content that clearly documented the steps required for retail personnel to complete transactions.

Worked with the Organizational Learning and Development team to leverage training knowledge and tools across our organizational training functions.

Researched, recommended and worked with vendors to support various training initiatives within the department.

Promoted to Market Training Specialist – New York Metro. KATHERINE BABOULIS

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PROFESSIONAL EXPERIENCE (CONTINUED)

The Radclyffe Group, LLC ~ Lincoln Park, NJ January 2004 – September 2006 Senior Training Consultant

The primary responsibility of this role was to design, develop, implement and support the products and services offered to our clients. To ensure a project was successful, client relationships were developed and maintained before, during and after each engagement by serving as a consultant and providing guidance on how to optimize customer interactions.

Performed organizational needs assessments by utilizing strategic questioning and probing techniques to identify areas of opportunity.

Developed and customized courses that focused on management development, competency development, coaching, team building, and customer service.

Tracked and analyzed participation in workshops and provided design and developmental information and feedback to The Radclyffe Group’s leadership team.

Served as an Account Manager for multiple clients across various industries.

Oversaw many of the day to day operations of the organization Eastman Kodak ~ Durham, NC / Atlanta, GA / Tri-State Area July 1997 – January 2004 Kodak Retail Sales - Technical Trainer November 1998 – January 2004 The primary responsibility of this role was to motivate, train, evaluate and certify the personnel of Kodak’s retail clients to ensure proper knowledge of products, services, machine operation and maintenance. This was achieved by working closely with store managers, District Managers, Technical Supervisors and other retail personnel to assess training needs and schedule the appropriate sessions. An expertise and comprehensive understanding of adult learning theories enabled the facilitation of a proactive learning environment on multiple levels with a diverse student population. This position required 50-75% travel.

Lead trainer on nine major equipment rollouts and served as a mentor for approximately 25% of the Eastern Region training staff.

Managed the New York City Training Center.

Recipient of the 2002 Consumer Imaging Excellence Award. Telemaintenance Technician July 1997 – November 1998 The primary responsibility of this role was to troubleshoot and repair photographic equipment over the phone while in-bounding a high volume of incoming calls with a high resolution rate. This was accomplished while maintaining maximum levels of customer satisfaction and upholding designated SLAs.

Served as a mentor for new employees by providing call supervision and feedback while acting as a source of information and support.

Developed numerous training manuals and orientation materials.

Promoted to Kodak Retail Sales - Technical Trainer. EDUCATION & CERTIFICATIONS

Mercer University Atlanta, GA

Bachelor of Applied Studies in Organizational Leadership ASTD Designing eLearning Certificate - 2006

Achieve Global Certified Facilitator - 2011

Mohr Retail, including DISC Communication Styles Certified Facilitator - 2013

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