Manager Customer
Resume:
Lisa Dodson
Wellington, FL 33414 United States
Mobile: 561-***-****
Email: adhy50@r.postjobfree.com
Work Experience:
OSM Aviation (Norwegian Air Shuttle)
*** ****** ***** Drive
Suite 320
Fort Lauderdale, FL 33304 United States
07/2019 – 03/2020
International Flight Attendant
Duties, Accomplishments and Related Skills:
Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing. Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets. Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings. Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order. Administer first aid to passengers in distress. Determine special assistance needs of passengers such as small children, the elderly, or disabled persons. Reassure passengers when situations such as turbulence are encountered. Greet passengers boarding aircraft and direct them to assigned seats.
PSA Airlines
3400 Terminal Dr
Vandalia, OH 45377 United States
11/2018 – 07/2019
Flight Attendant
Duties, Accomplishments and Related Skills:
Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing. Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings. Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
Reassure passengers when situations such as turbulence are encountered. Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
Inspect and clean cabins, checking for any problems and making sure that cabins are in order. Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage. Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
Brightline Express Train
600 NW 1st Ave
Miami, FL 33136 United States
09/2018 - 11/2018
Train Attendant
Duties, Accomplishments and Related Skills:
Provide boarding assistance to elderly, sick, or injured people. Open and close doors for passengers.
Respond to passengers' questions, requests, or complaints. Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking. Provide customers with information on routes, gates, prices, timetables, terminals, or concourses. Determine or facilitate seating arrangements. Serve food or beverages.
Palm Beach Kennel Club
1111 N Congress Ave
Haverhill, FL 33409 United States
05/2015 - 09/2018
Poker Dealer
Duties, Accomplishments and Related Skills:
Pay winnings or collect losing bets as established by the rules and procedures of a specific game. Start and control games and gaming equipment and announce winners. Inspect cards and equipment to be used in games to ensure that they are in good condition. Apply rule variations to card games such as poker, in which players bet on the value of their hands. Answer questions about game rules and casino policies. Refer patrons to gaming cashiers to collect winnings.
Golden Nugget Resort and Casino
2550 Golden Nugget Boulevard
Lake Charles, LA 70601 United States
10/2014 - 05/2015
Casino Floor Supervisor
Duties, Accomplishments and Related Skills:
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service. Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating. Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games. Perform paperwork required for monetary transactions. Resolve customer or employee complaints. Greet customers and ask about the quality of service they are receiving. Establish and maintain banks and table limits for each game. Monitor stations and games and move dealers from game to game to ensure adequate staffing. Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet. Evaluate workers' performance and prepare written performance evaluations. Monitor patrons for signs of compulsive gambling, offering assistance if necessary. Interview, hire, or train workers.
Isle of Capri, Cape Girardeau
777 Main St
Cape Girardeau, MO 63701 United States
11/2012 - 10/2014
Poker Manager
Duties, Accomplishments and Related Skills:
Resolve customer complaints regarding problems such as payout errors. Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor. Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games. Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating. Train new workers or evaluate their performance. Manage a team of 15. Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees, as necessary. Interview and hire workers. Prepare work schedules and station arrangements and keep attendance records. Establish policies on issues such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages. Track supplies of money to tables and perform any required paperwork. Set and maintain a bank and table limit for each game. Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
PetSmart
2929 James Sanders Blvd Ste F
Paducah, KY 42001 United States
11/2011 - 11/2012
Pet Trainer
Duties, Accomplishments and Related Skills:
Observe animals' physical conditions to detect illness or unhealthy conditions requiring medical care.
Cue or signal animals during performances. Evaluate animals to determine their temperaments, abilities, or aptitude for training. Feed or exercise animals or provide other general care, such as cleaning or maintaining holding or performance areas. Talk to or interact with animals to familiarize them to human voices or contact. Conduct training programs to develop and maintain desired animal behaviors for competition, entertainment, obedience, security, and related areas. Keep records documenting animal health, diet, or behavior. Advise animal owners regarding the purchase of specific animals. Train dogs in human assistance or property protection duties.
Harrah's Casino and Hotel
100 Front Street
Metropolis, IL 62960 United States
07/1998 - 11/2011
Casino Supervisor / Manager
Duties, Accomplishments and Related Skills:
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service. Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
Resolve customer or employee complaints. Greet customers and ask about the quality of service they are receiving. Establish and maintain banks and table limits for each game. Report customer-related incidents occurring in gaming areas to supervisors. Explain and interpret house rules, such as game rules or betting limits, for patrons. Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet. Monitor patrons for signs of compulsive gambling, offering assistance if necessary. Determine how many gaming tables to open each day and schedule staff accordingly.
Home Depot
2801 James Sanders Blvd
Paducah, KY 42001 United States
05/2011 - 11/2011
Sales Associate
Duties, Accomplishments and Related Skills:
Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Demonstrate use or operation of merchandise. Watch for and recognize security risks and thefts and know how to prevent or handle these situations. Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables. Rent merchandise to customers.
Education:
Berean Christian School Royal Palm Beach, FL United States
High School or equivalent 6 /1992
GPA: 3.0 of a maximum 4.0
Shawnee Community College Ullin, IL United States
BS in Biology Completed
GPA: 3.7 of a maximum 4.0
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