Client Support/Customer Success
Resume:
Oversee and manage day-to-day business (relationship management, product
implementation, operational consulting and software programming) for 14 client accounts in SE region, including 6 top-tier accounts nationally. Pitch B2B product offerings to prospective and current client accounts. Implement and communicate long-term account plan strategy to align with client’s operational and sales goals.
Accomplished a 100% client renewal rate on client accounts supported. Support and manage Ticketmaster proprietary software - serving as a business consultant on industry best practices focusing on client ROI. Utilize SQL programming language for customized data extraction, report building, troubleshooting, and updates to client CRM databases. Coordinate clients’ support needs across multiple Ticketmaster departments including event management, marketing, finance, and information technology. Act as primary operations contact advising clients on best practices for event setup and sales, season ticketing strategies, box office operations, online marketing strategies and more.
Manage and coordinate client efficiency projects that can save each client up to
$10,000 annually.
Senior Client Support Specialist / Customer Success Live Nation / Ticketmaster Entertainment Jan 2017 - present Oversaw an average of 15 client accounts in the greater Chicagoland market including 5 top-tier accounts nationally - provided technical and business consulting, nurtured and managed client relationships by providing support for B2B product offerings.
Client Support Specialist / Customer Success
Live Nation / Ticketmaster Entertainment July 2014 - Jan 2017 Responsible for all ticket operations, totaling more than 250,000 tickets and over $1,000,000 in revenue annually, for four NCAA Division I sports: Men’s Soccer, Women’s Soccer, Women’s Basketball, Baseball. Additionally responsible for oversight and hiring of approximately 40 event employees. Assistant Director of Ticket Operations
University of South Florida July 2011 - July 2014 S E N I O R C L I E N T
S U P P O R T S P E C I A L I S T
W O R K E X P E R I E N C E
E D U C A T I O N
University of Florida
Bachelor of Science in Sports
Management
December 2009
1006 Olde Mill Lane
Hixson, TN 37343
@AdamWeigle
**********@*****.***
C O N T A C T M E A T
S K I L L S S U M M A R Y
Salesforce CRM end-user
CRM Database Management
Microsoft Office
SQL Programming Language
Salesforce Administrator
certification expected Spring
'21
Sales
ADAM WEIGLE
P E R S O N A L P R O F I L E
Proven background in client support and account retention. Over six years experience in B2B software support, training, and account management. Determined, enthusiastic, and competitive.
University of Tennessee at
Chattanooga
Continuing Education - Intro to
SQL, Intermediate SQL
April 2018
Contact this candidate