Front Office Manager

NYASHADZASHE MOYO-SMOUSE

** *** *** ***** ****,Bramley 2090; 002**********; adhy2q@r.postjobfree.com

PROFESSIONAL PROFILE

I am a graduate/holder of an International diploma in Hospitality City and Guilds. My career path includes working in Africa’s leading Hotel Group, Protea Hotels which is now part of the MARRIOT International Hotels .During my internship I have worked at African Pride Irene Country Lodge, Autograph Collection, Forever Resort and Kleinkaap GUEST house. I have gained great Receptionist skills and experience in the industry and have become familiar with OPERA and MARSHA [MARRIOT] Systems. I am a self-motivated individual who is GUEST focused and always strive to meet and exceed GUEST expectations. I am looking for an opportunity that will enable me to enhance my career and contribute my acquired knowledge and skills. SKILLS

• Knowledgeable with Opera

• Juiced E-Learning Certificate :Protea Hotels Institute for Professional Development

• PYRO Fire Training Certificate :Advanced Fire Fighting and Fire Marshal Course

• Marriot-Protea Hotels Operating System

• Excellent communication skills (verbal and written)

• Customer service

• Administrative skills

• Planning and booking

• Data capturing

• Events management

• Guest Relations

• Computer skills and Microsoft packages

WORK EXPERIENCE

OQTAVE CONSULTING T/A OQTAVE HOSPITALITY: 2020 October (CURRENT) Position: Key Account Manager for Sandton Lodge Hotel Responsibilities:

• Creating, improving and administering the relationship bonds with the new clients

• Strategizing and enforcing products or solutions which may be suitable for clients.

• Making the clients acquainted with the details of the commodities produced and services offered by the company

• Making sure that the services and commodities of the company are sold-out properly and within the given time

• Conveying the client calls of the organization to the right working associates as required as per the caller's instructions

• Saving and storing the client records, documents, and other work-related notifications of the company

• Developing and maintaining the client base of the organization

• Creating sales methods and techniques and maintaining the client interaction records of the company

• Search for new prospective clients and promote the company’s products regularly.

• Cold Call and generate at least 50 new clients daily. AFRICAN PRIDE IRENE COUNTRY LODGE, AUTOGRAPH COLLECTION: 2016 April – to 2019 January Position: Front Office Shift Leader

Responsibilities:

• The Front Office Shift Leader is responsible for the management of the entire front desk team during that specific shift.

• Participate in company and hotel induction-and refresher programmes.

• Demonstrate exceptional level of professionalism, maturity and emotional intelligence at all times

• Ensures that all requested reports associated with the department are accurate and produced on time.

• Supplies relevant information to management of the department to assists them in planning of the departmental operations.

• Maintains excellent relationships with Hotel guests.

• Assists in identifying training requirements of the functions as managed and assists with implementation of regular training programmes.

• Assists management by being available to answer guest queries and complaints, ensuring the operating standards of the Hotel are achieved.

• Share responsibility for “O” status, deposits and credit facilities.

• Checks receptions shift end documents such as banking and check lists.

• Performs additional duties, which may be required or as requested by Front Office Manager and / or General Manager.

• Assist to ensure that all laws, regulations, licenses and AFRICAN PRIDE IRENE COUNTRY LODGE, AUTOGRAPH COLLECTION policies pertaining to the operation of the department are adhered to.

• Shares accountability for the maintenance of all standards in the department at all times.

• Contributes to ensuring proper records and filing systems are kept within all Departments.

• Attends further meetings when and where required such as but not limited to: Staff Merit Award ceremony

PROTEA HOTEL ROODEPORT BY MARRIOTT: 2015 July – to March 2016 Position: Receptionist

Responsibilities:

• Acquisition and maintenance of our GUESTS

• Welcoming and registering of GUESTS upon arrival

• Prepare direct bills

• Check-out of GUESTS & processing of payments and managing their accounts

• Deals with GUEST queries and requests, arranges assistance as necessary

• Completing various front office administrative duties as directed

• Operating and managing the switchboard

• Taking GUEST reservations and deal with booking enquiries

• Enrol or convert eligible hotel GUESTS to Prokard members BLUE DIAMOND BOTIQUE HOTEL: 2015 February – to 2015 June Position: Receptionist

Responsibilities:

• Welcoming and registering of GUESTS upon arrival

• Prepare direct bills

• Check-out of GUESTS & processing of payments and managing their accounts

• Deals with GUEST queries and requests, arranges assistance as necessary

• Completing various front office administrative duties as directed

• Operating and managing the switchboard

PROTEA HOTEL SAMRAND BY MARRIOTT: 2014 March – 2015 February Position: Receptionist

Responsibilities:

• Acquisition and maintenance of our GUESTS

• Welcoming and registering of GUESTS upon arrival

• Prepare direct bills

• Check-out of GUESTS & processing of payments and managing their accounts

• Deals with GUEST queries and requests, arranges assistance as necessary

• Completing various front office administrative duties as directed

• Operating and managing the switchboard

• Taking GUEST reservations and deal with booking enquiries

• Enrol or convert eligible hotel GUESTS to Prokard members Internship Training

2011 : Rhapsody’s Flavour for Life (3 MONTHS)

2012 : Forever Resort (1 MONTH)

: Arbez Home Lodge (3 MONTHS)

: African Pride Irene Country Lodge (6 MONTHS)

2013 : Protea Hotel Samrand (3MONTHS)

: Klein Kaap Boutique Hotel (2MONTHS)

EDUCATION

Hospitality Management City and Guilds

College : Damelin Campus, Centurion

Subjects : Food and beverage Principle

: Reception Operations and Services

: Computer Skills

: Cape Wine Academy

: First Aid

: Accommodation Operations and Services

: Business Management

: OPERA

Conference, Exhibition & Events Management:

: Events Management

: Marketing

: Conference management

: Exhibition Management

: Computer Skills

: SA as a Destination

: Literacy Skills

: Wedding Skills

: Numeracy Skills

: Stage and Concert Production

: Entrepreneurship

: Risk Management

: HIV/AIDS in the Workplace

GSE ORDINARY LEVEL:

Year : 2004-2007

School : Zimuto High School, Masvingo, Zimbabwe

Subjects Passed: Grade:

English B

Shona B

Geography B

Integrated Science B

Commerce C

Fashion and Fabrics C

Mathematics D

Agriculture D

LANGUAGES

English-excellent

Shona-excellent

PERSONAL INFORMATION

Surname : Moyo-Smouse

First Names : Nyashadzashe Spiwe

Date of birth : 20 May 1991

Passport Number : BN780781

Physical Address : 24 Van Der Linde Road, Bramley, Johannesburg 2090 Tel Number : +278********

Nationality : Zimbabwean

Home languages : Shona, English

Marital status : Married

Sex : Female

REFERENCES

1. Ms. Thandi Baloyi

Rooms Division Manager

Protea Hotel Samrand

95 Sterling Street

Kosmosdal

Midrand

South Africa

Tel: 002******-****

Email:adhy2q@r.postjobfree.com

2. Miss Tendayi Mhondiwa

Food and Beverage Manager

Protea Hotel Samrand

95 Sterling Street

Kosmosdal

Midrand

South Africa

Tel: 002*-**-***-****

Email:adhy2q@r.postjobfree.com

3. Ms Silindile Nzimande

Reservations Manager

African Pride Irene Country Lodge

391 Nellmapius Drive

Irene

Centurion

Tel: 002**********

Email:adhy2q@r.postjobfree.com

4. Ms Nomazulu Shoko

Banqueting Sales Manager

African Pride Irene Country Lodge

391 Nellmapius Drive

Irene

Centurion

Tel: 002**********

Email:adhy2q@r.postjobfree.com

5. Mrs Boitumelo Majozi

Front Office Manager

Protea Hotel by Marriott Roodepoort

Cnr 14th Ave & Hendrick Potgieter Street

Weltervreden Park

Johannesburg

Tel: 002**********

Email:adhy2q@r.postjobfree.com

6. Mr Linda Tshabalala

Managing Director

Sesana Communications

137 Lindley Road, Lanseria,

Randburg, Johannesburg

Email: adhy2q@r.postjobfree.com

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