Manager Sales

KRISTINE ROSE ESPINO

Email : adhy2e@r.postjobfree.com

Mobile # 050*******

Discovery Garden Street 8, Bldg 172 Flat 005 Dubai,UAE

OBJECTIVE:

To work in a challenging environment where I can prove my ability and skills through continuous learning and hard working for the growth of the organization as well as an individual.

STRENGTH:

Hardworking, reliable, trustworthy and flexible person with a clear vision towards completing any task in a timely and effective manner.

Ability to work under pressure and take instant decision.

Attentive to details.

More than 13 years' experience in sales and customer service.

Have good knowledge in handling customer complains.

EDUCATION:

Bachelor of Secondary Education

University of Pangasinan,

Arellano Street Dagupan City 1999-2003

WORK EXPERIENCE:

SALES ASSISTANT (Dubai Duty Free April 2011- November 2020)

- Responsible for selling Branded & luxury bags, Perfumes,

Garments, Chocolates, Liquors & Tobacco.

- Responsible for cash handling.

- Offers World Class Customer Service in all passenger.

- Ensure that the items/products are properly merchandised.

- Ensure promotions and fast selling lines are featured in the store

- Replenishes stocks and ensure that items are properly displayed with price label.

- Assist every customer who enter in the shops.

- Maintain a detailed knowledge of the merchandise/products stocked in

the store.

- Handling customer complains.

- Reach quota or make sure that I contributed in the increase of sales

and growth of the company.

CERTIFIED SWING MANAGER (Emirates Fast Food LLC)

McDonalds Dubai International Airport Terminal 1 (September 2005-April 2010)

SERVICE CREW (September 2005-December 2006)

- Provide hot-, fresh- and good-looking food that will impress

McDonalds customer.

- Receive payment from the customer and return exact balance or change.

- Can work under pressure and have ability to work with minimum supervision.

- Can handle customer complaints.

CREW TRAINER AND CREW CHIEF (December 2006-December 2008)

- Energize the whole member of team by showing jollity at work.

- Train and follow-up crew on different station.Can handle customer complains.

- Can work well at counter area with good knowledge about fast, friendly and

accuracy.

- Flexible, can work at any assign station either kitchen area or counter area.

- Awareness about expiration dates of products by FIFO or FEFO.

SWING MANAGER AND CERTIFIED SWING MANAGER

(December 2008 – April 2010)

- Plan, organize, direct, control and evaluate the operation of the store.

- Set staff work and schedule and monitor their performance.

- Participate in physical stock-taking of goods.

- Ensure the tidiness and good appearance of the store and the staff.

- Responsible for the day-to-day management of store in accordance with

overall company policy.

- Good knowledge in preparing sales report and weekly petty cash replenishments.

- Handle training team, have good training skills and a good training manager.

- Preparing monthly salary and overtime of the crew.

- Control and performed daily, weekly and monthly inventories.

- Can prepare daily foreign currency tracking.

- Can handle or respond to customer complaints and comments. Supervising

staff in all aspects of restaurants operation and services.

- Analyzing and planning store sales level and profitability.

- Have good human relation skills and communication skill.

SPECIAL SKILLS:

Has a good knowledge in human relationship skills and communication skills, excellent in handling customer service satisfaction, knowledge in cash handling in the counter, preparing tracking for foreign money and have good background in training.

ACHIEVEMENTS

Promoted crew trainer December 2006

Best in counter September 22, 2007

Promoted crew chief June 2007

Crew chief of the year 2007 McDonald’s U.A.E

1st rank in crew chief class May 2007

Promoted swing manager/manager trainee December 2008

2nd rank in swing manager shift management class

Promoted certified swing manager November 2009

Selected as Excellent Training Manager of McDonalds Dubai Airport Terminal 1

One of the nominee for best manager of the year

2009 McDonald’s U.A.E

PERSONAL INFORMATION:

Age 37 years old

Birth date December 25 1982

Birth place Pangasinan

Citizenship Filipino

Civil Status Single

Height 5’2

Weight 53 kg

REFERENCE:

Dexter Mecoyco - Dubai Duty Free Marketing Supervisor

Mobile #056*******

Frieda Yasmin Balubar – Assistant Manager at McDonalds

Mobile #056*******

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