Manager Quality
Resume:
Detailed professional experience
Rohit Degan (PCQI)
Edison 08820. N.J.
H/p +1-732-***-****
*****.*****@*****.***
Skills / Expertise
Leadership and People
Management
Safety and Risk
Management
Legislation and Regulations
Analytical
Root Cause Analysis
Stakeholder engagement
Coaching and Mentoring
Strong interpersonal skills
FMEA Practitioner
Education
MBA (Executive)
Hull University Business
School, UK, 2014
Higher National Diploma in
Nautical Science
Blackpool & The Fylde
College, UK, 2001
2nd Mates’ Certificate of
Competence
LBS College of Advanced
Maritime Studies, India, 1998
Accreditations
IRCA-approved Aerospace
Lead Auditor
IRCA-approved QMS Lead
Auditor
PCQI
Summary
• Combined experience of over 10 years conducting quality audits in Aerospace and Nautical spheres, with a total work experience of over 26 years managing multi-cultural teams.
• Conducted over 150 Aerospace internal audits over a span of 4 years and more than 100 Aerospace supplier audits in 2 years, within the Indian subcontinent, Asia-Pacific, Middle East, Africa and Australia. Clocked over 200 audit man days a year, the highest within the audit teams.
• Maintain highest ethical, personal and professional standards.
• Stringent adherence of quality philosophies, principles, systems, methods, tools and standards.
• Extensive knowledge of the entire audit process and cycle including, types of audits, planning, preparation, execution, reporting, improvement and follow-up.
• Expertise in conducting FMEA, RCA and risk assessments.
• Expertise in problem-solving, applying quality improvement tools and techniques and CAPA.
• Align customer expectations and satisfaction, manage supplier relations and performance
• Leading, coaching and mentoring audit teams.
• Certified trainer for EASA Part 21G (Production Organization) and EASA Part 145
(Maintenance Repair Organization) requirements.
• Excellent leadership, interpersonal and communication skills. Professional certifications
ISO 9001:2015 Certified Lead Auditor DNV GL
Integrated Systems Auditor DNV GL
AS9100 Certified Lead Auditor Rolls-Royce
AS9110 Lead Auditor Rolls-Royce
EASA Part 21/ 145/ 147 Lead Auditor Rolls-Royce
Accredited SABRe Lead Auditor Rolls-Royce
Certified Media Handler DNV, GL
ILO Maritime Labour Convention 2006 Lloyd’s Register Certified Ability Profiling Assessor Seagull AS
Experience in brief
Quality Manager Lynch Metals USA Nov 2019 – Present Quality Manager, Audit –
Asia
Lead Auditor
Rolls-Royce, Singapore
Rolls-Royce, Singapore
Oct 2016 – Apr 2019
Sep 2014 – Oct 2016
Fleet Personnel Manager Nanjing-Wallem
Shipmanagement, Singapore
Jul 2012 – Sep 2014
Global Resource and
Training Manager
Wallem Shipmanagement, Hong
Kong
Jun 2010 – Jun 2012
Fleet Personnel Manager Wallem Shipmanagement, India Aug 2007 – Jun 2010 Marine Navigation Officer Wallem Shipmanagement, India Mar 1994 – Jul 2007 Quality Manager, Lynch Metals USA, Union, NJ. Nov 2019 - Present Lynch Metals, under Metals USA, are one of the largest distributors of painted and anodized sheet in North America. We cater to Aerospace, Automotive, Industrial, Signage and telecommunication industries. Responsibilities
Responsible for AS9100/ ISO9001 certification, quality assurance, and overall quality control, I am responsible for ensuring compliance with regulatory, corporate, customers and 3rd party audit requirements. I am also responsible for implementing and improving quality management Systems. HSE and OSHA enforcement are fast becoming a big part of my role. Standards and Documentation
• Proficient in quality system and quality system development, documentation and implementation applicable to domestic and international standards or requirements.
• Timely creation of trends and Paretos to be able to maintain records and measure performance with a view to continual improvement.
• Knowledgeable of reliability, maintainability, and risk management, including key terms and definitions, modeling, systems design, assessment tools and reporting.
• Proficient in quality system and quality system development, documentation and implementation to domestic and international standards or requirements.
Compliance and Regulatory
• Ensure that highest levels of compliance are met as per regulations, customer requirements and internal processes.
• Ensure, through my broad & independent authority, that all our products and quality processes meet/exceed both regulatory requirements and customers’ expectations.
• Develop the Quality Network of business unit, support group, branch and division.
• Promote, support and coach QR/ QC within the business unit and supply chain.
• When quality level is considered insufficient to meet customer expectations, or when infringing aviation regulation or when safety is involved, in case the Business Unit (BU) has not made appropriate decisions:
• Propose to stop deliveries and recall of products already delivered
• Propose to limit or suspend the use of a supplier.
• Issue alerts as necessary.
• Review and continually assess products, processes, software, equipment and measurement systems requirements for compliance.
• Analyze and compile audit performance reports and process improvement statistics to determine and improve process compliance.
• Provide technical expertise to internal employees, customers and suppliers to ensure compliance with contractual, company, and regulatory requirements.
Process Improvement and Reporting
• Monitor status of all Corrective Action Requests (CARs) issued during audits.
• Participate in the Acceptance or Rejection process of CARs issued during the Corporate Internal and External Audit Process.
• Communicate status of action items and escalate issues to management for action.
• Advises and assists personnel in the prevention of discrepant material / processes and methods to resolve.
• Investigate non-conformances and assist with root cause analysis.
• Develop audit process improvement procedures.
• Verify that effective corrective actions plans are in place that will result in resolution or risk mitigation plans are in place to minimize product quality non-compliance or process non-compliance during external audits.
• Ensure that corrective actions have data and data analysis to effectively identify root cause, containment, interim and long-term corrective action planning and decisions, as well as quantifiable verification and monitoring exit criteria. Partnership with Production/Stakeholder engagement
• Ensure communication to Management regarding Quality topics, including quality crisis, alerts and compliance risks.
• Investigate non-conformances and assist with root cause analysis.
• Participate in the creation and revision of operational/program plans and/or procedures and coordinate with customer representatives to ensure satisfactory quality system performance. Coaching, Mentoring and People Management
• Develop the Quality Network of the BU, support Group, Branch and Division Quality Network.
• Promote, support and coach QR/ QC within the BU and supply chain.
• Participate in the ISO/ AS enhancement process.
• Conduct ISO and AS, and other relevant trainings.
• Provide technical expertise to company employees, customers and suppliers to ensure compliance with contractual, company, and regulatory requirements.
• Provide education and coaching on the company’s quality system to team mates and leadership team.
• Coaching and mentoring internal teams towards timely closing out of findings issued by external auditors.
• Carrying out adhoc audits, as necessary to support the business.
• Planning, hosting and leading audits within various facilities for external audits.
• Working closely with Metals USA teams to enhance quality systems and share best practices.
• Work with Quality, Material Management, Production and Purchase teams towards establishing acceptable work processes, which meet regulatory and company requirements.
Quality Manager, Audits – Asia, Rolls-Royce, Singapore Oct 2016 – Apr 2019 Quality Lead Auditor, Rolls-Royce, Singapore Sep 2014 – Oct 2016 A global leader in producing airplane engines, Rolls-Royce Singapore is the only facility outside of Derby in the U.K., which makes Civil Large Engines for civilian aircraft.
As a Quality Manager Audits, I lead a team of certified auditors in conducting production, process and business audits within the engine-build facility at Seletar (Singapore) and supplier audits across the Asia Pacific region. These include new build, repair organization, training center, engineering center and authorised service center audits. Planning and Execution
• Plan processes for audits to be carried out throughout the year for internal and external suppliers.
• Perform audits of all processes as applicable to the QMS, HSE and OHSAS requirements.
• Plan pre-audit and audit function of operational plans and procedures and coordinate with internal and external customer to ensure satisfactory quality system performance.
• Allocate resources and assign workload in accordance with approved procedures and standards to be audited.
• Define sector requirements and identify improvement links in the processes required to be audited towards achieving a more robust system.
• Prepare for audits including audit scope, agenda, opening meetings, daily de-briefs, closing meetings, writing and distribution of audit reports, closure of findings and related evidences.
• Ensure that audits are completed as planned and within agreed time frames. Standards and Documentation
• Proficient in quality system and quality system development, documentation and implementation applicable to domestic and international standards or requirements.
• Timely creation of trends and Paretos to be able to maintain records and measure performance with a view to continual improvement.
• Knowledgeable of reliability, maintainability, and risk management, including key terms and definitions, modeling, systems design, assessment tools and reporting.
• Proficient in quality system and quality system development, documentation and implementation to domestic and international standards or requirements.
• Proficiency in HSE and OSHA regulations, facility/ warehouse management including security aspects of warehousing. Compliance and Regulatory
• Ensure that highest levels of compliance are met as per regulations, customer requirements and internal processes.
• Ensure, through my broad & independent authority, that all our products and quality processes meet/exceed both regulatory requirements and customers’ expectations.
• Develop the Quality Network of business unit, support group, branch and division.
• Promote, support and coach QR/ QC within the business unit and supply chain.
• When quality level is considered insufficient to meet customer expectations, or when infringing aviation regulation or when safety is involved, in case the Business Unit (BU) has not made appropriate decisions:
• Propose to stop deliveries and recall of products already delivered
• Propose to limit or suspend the use of a supplier.
• Issue alerts as necessary.
• Review and continually assess products, processes, software, equipment and measurement systems requirements for compliance.
• Analyze and compile audit performance reports and process improvement statistics to determine and improve process compliance.
• Provide technical expertise to internal employees, customers and suppliers to ensure compliance with contractual, company, and regulatory requirements.
Process Improvement and Reporting
• Monitor status of all Corrective Action Requests (CARs) issued during audits.
• Participate in the Acceptance or Rejection process of CARs issued during the Corporate Internal Audit Process.
• Communicate status of action items and escalate issues to management for action.
• Advises and assists personnel in the prevention of discrepant material / processes and methods to resolve.
• Investigate non-conformances and assist with root cause analysis.
• Develop audit process improvement procedures.
• Verify that effective corrective actions plans are in place that will result in resolution or risk mitigation plans are in place to minimize product quality non-compliance or process non-compliance during external audits.
• Ensure that corrective actions have data and data analysis to effectively identify root cause, containment, interim and long term corrective action planning and decisions, as well as quantifiable verification and monitoring exit criteria. Partnership with Production/Stakeholder engagement
• Ensure communication to Management regarding Quality topics, including quality crisis, alerts and compliance risks.
• Investigate non-conformances and assist with root cause analysis.
• Participate in the creation and revision of operational/program plans and/or procedures and coordinate with customer representatives to ensure satisfactory quality system performance.
• Work with departments / auditees to assist with resolving identified issues. Coaching, Mentoring and People Management
• Develop the Quality Network of the BU, support Group, Branch and Division Quality Network.
• Promote, support and coach QR/ QC within the BU and supply chain.
• Participate in the ISO/ AS Implementation Process during Transition of new Programs.
• Conduct ISO/ AS and EASA Part 21G and Part 145 trainings.
• Provide technical expertise to company employees, customers and suppliers to ensure compliance with contractual, company, and regulatory requirements.
• Provide education and coaching on the company’s quality system to team mates and leadership team.
• Coaching and mentoring internal teams towards timely closing out of findings issued by external auditors.
• Carrying out adhoc audits, as necessary to support the business.
• Planning, hosting and leading audits within various facilities for external audits.
• Working closely with audit teams within the business in Derby, and with teams that audit other functions (Risk, Corporate, etc.), to share best practices.
• Work with Quality, Engineering, Logistics and Purchase teams towards establishing acceptable work processes, which meet regulatory and company requirements.
• Create and manage the budget for the audit team within the Asia-Pacific region. Fleet Personnel Manager Jul 2012 – Sep 2014
Nanjing-Wallem Shipmanagement, Singapore
NSWM – a joint-venture between Nanjing Tanker Corporation (China) and Wallem Shipmanagement - began operations in Singapore 2012.
As the fleet personnel head, successfully setup fleet personnel and rolled-out operations managing over 1,000 seafarers within a short span of time.
• Auditing manning partners in India and China towards ensuring compliance with owners’ requirements.
• Instrumental in setting up the company’s Maritime Labour Convention 2006 (MLC) policies, and ensuring that all ships and manning agencies adapt-to and follow same as required.
• Achieving the legislative MLC certification for all (20) ships within 1st year of incorporation.
• Recruiting high quality seafarers with continual improvement in processes and standards.
• Creating, implementing, and monitoring policies and work practices related to seafarer recruitment, retention, training, and benefits.
• Defining recruitment strategies and business plans for placement of seafarers onboard vessels and their pre-sea training.
• Making strategic recommendations to ensure that ships entrusted to the business unit are operated to the highest standards with absolute regards to safety of life at sea and environmental protection.
• Budgeting, monitoring and controlling operating costs.
• Developing and managing relationships with manning agencies in China, India, Russia and Ukraine to achieve optimum results in securing high quality seafarers.
• Working closely with various Government bodies/Classification Societies/Seafarer’s Unions for matters related to seafarers with respect to legislative requirements, standards and benefits.
• Managing career development of the crew in accordance with company performance criteria. Coaching and mentoring multi-cultural teams based in Singapore, India and China towards achieving high standards. Manager - Global Resources and Training Jun 2010 – Jun 2012 Wallem Shipmanagement Ltd, Hong Kong
• Auditing training centres (6) across India and China to ensure adherence of high standard of training.
• Implementing strategies and guidelines on operational fleet personnel issues, performance, and optimal usage of training centre resources across multi-cultural teams of 20 manning agents and 7 in-house training centres (staff over about 200).
• Stream-lining processes to ensure uniformity in operations across all global offices.
• Reviewing company requirements at global manning centres (20 centres), including recruitment/screening practices, effective communication, use of ShipMate (seafarer database), implementation of "soft issues" as well as building the Wallem brand & recommended strategic changes where required.
• Reviewing and approving new courses rolled-out by global training centres based in India, Philippines, China and Ukraine (handling multi-cultural staff of about 40) to meet various regulations.
• Planning the Company’s Cadet/Trainee intake (350+ per year), training requirements and sponsorship activities, etc. in order to ensure an adequate supply of future officers into the seafarer pool.
• Working with International Trade Federation (ITF) and Hong Kong shipping unions on various issues related to seafarers’ benefits. Fleet Personnel Manager Aug 2007 – Jun 2010
Wallem Shipmanagement, India
• Worked collaboratively with 15 manning agencies based in the Indian sub-continent, Philippines, Russia, Romania, and Ukraine towards recruitment of seafarers, ensuring compliance with maritime regulations, providing uninterrupted supply of professional, experienced, trained and medically fit seafarers for the organization’s 350 ships. Maritime Officer Mar 1994 – Jul 2007
Wallem Shipmanagement Ltd, Hong Kong
• Sailed on various kinds of cargo ships starting as a cadet (3 years), attending Nautical College, and obtaining the Navigation Officer and Captain’s Certificates’ of Competency (1 year each). Sailed as Navigating Officer (8 years) carrying out various responsibilities as per role-requirements, worked with multi-national and multi-cultural crews on ships that sailed worldwide.
Contact this candidate