Resume

Office Assistant Manager

Location:

Durban, KwaZulu-Natal, South Africa

Posted:

November 18, 2020

Contact this candidate

Resume:

Name Kefiloe

Surname Makheka

Gender Female

Id Number 870-***-**** 081

Nationality South African

Language English, Sesotho, isiZulu

Drivers Licence Code 8

Availability 1 week

Contacts: +27 (0-63-235-****

Email: adhxx3@r.postjobfree.com

Residential Location 265 Makeneng Village, Phuthaditjhaba, Free State EDUCATION

Tertiary: University of KwaZulu-Natal Year: 2010

Bachelor of Social Science Honours in Geography & Environmental Management University of KwaZulu-Natal Year: 2009

Bachelor of Social Science in Geography & Environmental Management High School: New Horizon College Year: 2006

Grade 12 (Matric with merit and exemption)

Subjects: Computer Studies (SG) – A

Sesotho First Language (HG) – B

English First Language (HG) – C

Biology (HG) – C

Geography (HG) – C

Mathematics (SG) – B

Physical Science (SG) – D

*Deputy Headgirl, Learner Representative Council

Professional associations and other training

2018 ISO 9001-2015 Understanding and Implementation of Quality Management Systems

- SABS

2013 Safety Management Training Course (SAMTRAC) NOSA 2012 HIRA & SHE System Tools Apply Safety, Health and Environmental Principles and Procedures NOSA

Attend the International Rural Youth Development Summit on Climate change, hosted by Umvithi Youth Development as a delegate.

Provincial Deputy Chairperson Black Management Forum Student Chapter KZN

(2011/2012)

UKZN (PMB) Branch Chairperson Black Management Forum Student Chapter (2011) UKZN (PMB) Branch Deputy Chairperson Black Management Forum Student Chapter(2010) Treasurer Rural Development Society (2008)

Deputy Head Girl New Horizon College (2006)

WORK EXPERIENCE

Current Employment

Organisation: Impact Hub Johannesburg Position: Project Coordinator Duration: October 2019 – Current

Responsibilities

• Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.

• Organizing, attending and participating in stakeholder meetings.

• Documenting and following up on important actions and decisions from meetings.

• Preparing necessary presentation materials for meetings.

• Ensuring project deadlines are met.

• Determining project changes.

• Providing administrative support as needed.

• Undertaking project tasks as required.

• Developing project strategies.

• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.

• Assess project risks and issues and provide solutions where applicable.

• Ensure stakeholder views are managed towards the best solution.

• Chair and facilitate meetings where appropriate and distribute minutes to all project team members.

• Create a project management calendar for fulfilling each goal and objective. Employment History

Organisation: Pink Women Health Position: Operations Manager Duration: November 2018 – October 2019

Responsibilities

• Ensure all operations are carried on in an appropriate, cost-effective way

• Improve operational management systems, processes and best practices

• Purchase materials, plan inventory and oversee warehouse efficiency

• Help the organization’s processes remain legally compliant

• Formulate strategic and operational objectives

• Examine financial data and use them to improve profitability

• Manage budgets and forecasts

• Perform quality controls and monitor production KPIs

• Recruit, train and supervise staff

• Find ways to increase quality of customer service Organisation: ATEC Systems and Technologies (FSN) Position: Installations Liaison Officer

Duration: December 2017 – October 2018

Responsibilities

• Assist Team leaders and technicians with stock requirements and scheduling appointments

• Supplier and client liaison

• Unit installation management

• Stand/portal management project admin assistance - quotes, delivery

• Client interaction - onsite and off site

• Monthly new and re-connection fibre reports

• New fibre applications

• OHS - occupational Health and Safety

Organisation: ATEC Systems and Technologies(ISP) Position: Call Centre Agent Duration: June 2017 – November 2017

Responsibilities

• Receive and answer inbound support requests from customers via phone, email and ticketing system.

• Support telecommunication systems remotely (with specific focus on ISP client needs) as far as the ISP focus areas will allow

• Perform basic remote troubleshooting and resolve issues where possible on broadband Internet home gateways, telephone, voice and wifi-related queries

• Keep very accurate reports on fault details and resolution process

• Respond to queries in a professional friendly and timely manner

• Liaise with the relevant network on support escalations and site visits (if need arises)

• Manage applications and new activation’s process whilst communicating with the client

• Effectively log, troubleshoot, escalate, feedback and close problem tickets reported within the relative timescale

• Proven positive attitude towards co-workers and clients

• Activate participation and willingness to finish what is started within the company guidelines

Organisation: Supercare Cleaning Services Position: Administrator Duration: September 2015 – May 2017

Responsibilities

• Responsible for all the communiqué to and from the office (responsible for the correspondence between the office and the clients/stakeholders on matters relating to invoices, quotes and daily duties of the cleaners)

• Administrative duties that include filing as per the company filing plan, mailing (electronic mail), printing, copying and scanning

• Updating timesheets and attendance registers for all employees(using formulae in Excel spreadsheets)

• Diary management by setting-up meetings and appointments and training appointments for employees

• Compiling and keeping safety file up to date and enforcing HSE regulation and ensure compliance

• Distributing safety toolbox talks and reporting on incidents

• Attend to employees’ pay queries

• Stock and uniform ordering and distribution

• Submitting invoices to the client for payment

• Stationery : ordering, issuing, stock-take, monitoring (monthly),

• Process invoices, as and when needed

• Collating all invoices

Organisation: Tshepo Merafong Trading Position: Sustainability trainee and administrative assistant

Duration: September 2014 – February 2015

Responsibilities

•Compiling research on the economic, environmental, and social and governance information of the company we were writing sustainability reports using the Global Reporting Initiatives (GRI) standards

•Compiling media reviews for sustainability reporting.

•Analysing company documents and writing document reviews for sustainability reporting.

•Conducting materiality tests to determine what materiality means to the companies we write sustainability reports for.

•Assisting with compilation of sustainability reports.

•Assisting with auditing documents for assurance purposes.

•Assisting with the administrative tasks; setting up meetings, taking notes at meetings and distributing minutes from previous meetings.

Organisation: UKZN Position: Residence Assistant Duration: Jan 2012 to Dec 2012 10% Project Management

40% Administration

50% People Management

Responsibilities

•The most important responsibility was to uphold the University code of conduct and that of the Department of student housing within the University.

•Flexible shift arrangements for after-hours assistance in the residences. Administration

•Relaying information between the students and the residence administration and the department of student housing.

•Writing bimonthly reports about the duties, management and maintenance of the residence.

•Organising students into their allocated rooms and keeping order within the residence to create a conducive environment for the students to concentrate on their studies. Project

•Organised residence life programmes to assist students with their academic and social life within the residences.

People Management

•Identifying academic mentors to assist students who are struggling academically.

•Assisting students with any problems they might face in the residence.

•Conflict management and resolution, with students living together there is a lot of conflict and it is the team’s duty to ensure that the conflict is solved in the best possible way. Organisation: UKZN Position: Geography Tutor

Duration: Jan 2011 to Dec 2011

Responsibilities

• Marking tutorials and practicals and recording students’ marks and sending them to the co-ordinator.

• Facilitating 2nd year environmental management practicals for two modules and assisting the students with their work outside of the lecture room. Skills

• Microsoft Office (Very good with Word, excellent with Excel, and good PowerPoint and Outlook)

• Research and Report Writing skills: Qualitative and document analysis developed from academic research.

• Knowledge of OHS Acts, HIRA and COIDA

• Negotiation and teamwork.

• Strong communication skills (both written and spoken) and excellent telephone etiquette

• Leadership / mentoring capabilities.

• Focused, self-motivated and target driven; determined to succeed.

• Flexibility and positive attitude to change.

• Focus on accuracy and attention to detail.

• Good interpersonal skills - works well with others, motivates and encourages.

• Well-organised; good planner and time-manager.

• Enthusiastic and fast learner, eager to meet challenges.

• Presentation skills

• Work well under pressure.

• Ability to identify and anticipate problems before they materialise and solve the problems should they materialise.

• Project and events coordination and management, acquired from projects and events within the Black Management Forum Student Chapter (Branch level). References

Ms Simphiwe Mntambo

Chief Executive Officer

Pink Women Health T/A Pink

Care

+27 (0-73-456-****

adhxx3@r.postjobfree.com

Ms Lee-Ann Harrison

Chief Operations Officer

(Internet Service Provider)

ATEC Systems and

Technologies

+27 (0-83-661-****